Krystal Mccarty Email & Phone Number

New York, New York, United States

• Billed and resolved invoice-related questions promptly
• Added and updated billing, and contact information for clients
• Utilized time effectively in a high-volume and fast-paced environment to meet requiredservice levels for customer satisfaction while meeting 15-minute response deadline andbalancing the needs of the business
• Supported relationship managers in account management by processing account requestsand addressing client inquiries
• Researched customer issues to implement a resolution and provide a great customerexperience
• Provide frontline support for client inquiries and service requests by responding promptlyto department emails, personal emails, and calls

Irving TX

• Partnered and maintained relationships with cross-functional business partners includingsales, vendors, dealers, collections, and the syndicated team
• Communicated with internal teams to rectify contract interpretation and inconsistencyissues with origination documents, amendments, bankruptcy documents, amortizations,and invoices
• Created multiple templates that were used to track incidents and trends
• Conducted root cause analysis for escalated client issues
• Calculated payoff balances using actuarial, finance charge refunds, and interest-bearingequations for internal and external clients using amortizations, appraisals, andmathematical calculations
• Utilized loan servicing software to maintain accurate records and streamline processes

Irving, TX

• Demonstrated strong communication and interpersonal skills, effectively engaging withclients to understand their needs and priorities and deliver tailored solutions.
• Perform daily payment processing and reconciliation of loan activity and managemonthly invoicing
• Propose and implement improvements to increase department productivity and efficiency,adopting and supporting new products and systems
• Serviced CDs, checking/savings accounts, personal lines of credit, home equity lines ofcredit, and mortgage accounts
• Identify technical gaps and propose process enhancements to integrate additional loantypes and maximize automation
• Assisted with the training onboarding process

University Of Souther Mississippi, Banking, Corporate, Finance, And Securities Law

Bachelor'S Degree, Finance

Associate’S Degree

High School