Krystal Mccarty Email & Phone Number

New York, New York, United States

● Billed and resolved invoice-related questions promptly● Added and updated billing, and contact information for clients● Utilized time effectively in a high-volume and fast-paced environment to meet requiredservice levels for customer satisfaction while meeting 15-minute response deadline andbalancing the needs of the business● Supported relationship managers in account management by processing account requestsand addressing client inquiries● Researched customer issues to implement a resolution and provide a great customerexperience● Provide frontline support for client inquiries and service requests by responding promptlyto department emails, personal emails, and calls

Irving Tx

● Partnered and maintained relationships with cross-functional business partners includingsales, vendors, dealers, collections, and the syndicated team● Communicated with internal teams to rectify contract interpretation and inconsistencyissues with origination documents, amendments, bankruptcy documents, amortizations,and invoices● Created multiple templates that were used to track incidents and trends● Conducted root cause analysis for escalated client issues● Calculated payoff balances using actuarial, finance charge refunds, and interest-bearingequations for internal and external clients using amortizations, appraisals, andmathematical calculations● Utilized loan servicing software to maintain accurate records and streamline processes● Assist in testing, training, and integrating new loan servicing platforms● Remained consistently compliant by adhering to business and industry standards andcompleting annual training for AML, FDIC, BSA, Fair Lending, Reg CC● Created and built reports for using the company reporting tools such as Business Objects,Excel, and internal company systemm to communicate borrower issues to management● Proficiently used KYC for due diligence to prevent fraud, following compliant andregulatory standards

Irving, Tx

● Demonstrated strong communication and interpersonal skills, effectively engaging withclients to understand their needs and priorities and deliver tailored solutions.● Perform daily payment processing and reconciliation of loan activity and managemonthly invoicing● Propose and implement improvements to increase department productivity and efficiency,adopting and supporting new products and systems● Serviced CDs, checking/savings accounts, personal lines of credit, home equity lines ofcredit, and mortgage accounts● Identify technical gaps and propose process enhancements to integrate additional loantypes and maximize automation● Assisted with the training onboarding process● Improved functionality and service capacity by resolving complaints efficiently andquickly● Collaborate with credit analyst to review client worthiness and assisted in client reviewsof the decision● Assisted with account maintenance tasks such as address changes, account review,payment verification, claim disputes, and payment processing● Maintained detailed records of client interactions in the tracking system

University Of Souther Mississippi, Banking, Corporate, Finance, And Securities Law

Bachelor'S Degree, Finance

Associate’S Degree

High School