Krystal Mcdaniel Email & Phone Number

San Diego, Ca, Us

DUAL North America is one of the largest independent underwriting organizations in the US with over 25 unique programs across commercial property, casualty, and financial lines.• Interface with all levels of employees including executives and senior leaders to provide full-service human resource management for 675 employees across two operating entities.• Manage off-boarding activities; ensure appropriate processes are in place, track and maintain, recommend improvements to processes when needed.• Address all employee questions by counselling or coaching through specific concerns.• Oversee action planning coming out of employee engagement and pulse surveys.• Coordinate and distribute information on all staff matters, including managing mandatory training announcements and tracking; Remain up to date on staff policy and process changes.• Run annual compensation, performance review, succession planning, talent review, promotion and job leveling processes.• Administer all benefits and retirement programs working directly with benefits broker and 401(k) administrator.• Oversee and administer leave requests and accommodations requiring specialized attention, e.g., the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans.• Act as a coach and trusted advisor to senior leaders on all things people-related such as performance management and coaching, diversity and inclusion, employee relations, compliance, talent development and change management.• Prepare all necessary documentation for annual 401(k) and Workers Compensation audits, including census, participant data and payroll samples, and liaison directly with auditors and 401(k) administrator.

San Diego, Ca, Us

• Front line for staff payroll and timekeeping review; included processing payroll for all employees; running semi-monthly payroll reports and creating journal entries; ensuring any actions impacting payroll are complete by deadlines; sending timecard reminders to staff; troubleshooting issues.• Assisted with the staff hiring process, including: Interviewing candidates, creating new requisitions; updating the team’s internal tracking tool; gathering background check information; and drafting offer letters.• Managed onboarding activities; provided initial introduction of timekeeping system.• Conducted the new staff orientation; prepared materials, scheduled room and sent calendar invites.• Reviewed and approved all billing related to healthcare benefits. Contacted benefit providers when changes and billing issues arose.

San Diego, Ca, Us

• Manage legal compliance for all licensed producers and subsidiary entities by submitting Department of Insurance renewals, Secretary of State reports and tax filings before deadlines.• Full office management, including; suite maintenance; inventory of supplies, ordering new supplies as needed; and maintenance of equipment, including cleaning and repairs.• Assist with annual insurance renewals for parent company.• Coordinate events, e.g., arranging catering, room reservation, day of setup, calendar announcements, etc.• Attend monthly office roundtables to stay current on policy updates and building protocols.

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Sedona Staffing has been recruiting for all industries in San Diego since 1986. Our success has been based on long-term strategic partnerships, which create customized staffing solutions. We focus on both the needs of our clients and the proficiencies of our candidates guaranteeing the best placements.• Worked closely with established Client accounts to identify employment needs, recommend process improvements; and hired, terminated, assigned and reassigned qualified Applicants to job openings.• Processed new hire payroll paperwork, including I-9s, W-4s and E-Verify.• Ensured all assigned Client account needs were met, such as: orders filled, Employee/Client relations maintained, and Client paperwork was current and up to date.• Prioritized orders daily; ensured needs outside of assigned Client accounts were met.• Assisted Operations Manager with payroll, compliance and quality assurance duties which included maintaining confidential records, filing tax reports, processing voluntary deductions, preparing accounting transactions, attending legal webinars and documenting updated procedures.• Identified Client employment needs through regular contact and/or onsite visits.• Assisted in the development and implementation of Associate wages and working conditions.• Provided ideas regarding potential incentives for assigned Clients.• Assessed and documented Associates’ job performance; coached Associates about work-related issues and recommended training as needed; Collaborated with Clients on Associate performance.• Reviewed workers’ compensation and unemployment issues; Attended Unemployment hearings as requested.• Assisted Operations Administrator with running nationwide criminal background checks; processing Federal and State issued drug tests; and verifying the employment and education of a consistent rotation of 400 employees.• Addressed Associate and Client complaints, including controversial and unusual situations.

Us

• Answered a high volume of phone calls and e-mail correspondence; helped with appointment check-ins.• Assisted with various projects for Account Managers and upper management.

Us

• Performed administrative duties including data entry, filing, answering phones and e-mails through Microsoft Outlook; typed proposals and contracts, also scanned and e-mail to Clients.• Calculated timecards and inputted into Microsoft Excel for payroll reports.• Handled marketing materials for bulk mail outs.• Matched up receipts for monthly reconciliation of credit cards.• Performed case management responsibilities for the Arbitration Department, documenting customer responses and responding to arbitrator inquiries.• Completed daily administrative tasks and ad hoc requests, maintained spreadsheets and input data in iSeries; identified inefficiencies and made suggestions to management.• Researched iSeries and Oracle databases to analyze accounts and find solutions.