Krystal Moore Msc., Bsc.,Mentor Email and Phone Number

Assisted with the onboarding of new employees within the customer service section.Designed and developed training plans for new and existing staff.Facilitated the creation and implementation of performance management within theorganisation.Communicating with key stakeholders both internal and external to the organization tofacilitate a high quality of customer service.Using relevant information and individual judgment to determine whether events or processescomply with laws, regulations, or standards inclusive of FTC regulations.Compile data from records to prepare monthly reports.Read incoming correspondence to ascertain nature of writers' concerns and to determinedisposition of correspondence. In addition, typing acknowledgment letters and emails topersons sending correspondence and addressing and issues and/or queries.Responding to emails in the correspondence section, taking calls in the call center andinterfacing with customers in the customer service center to assist with various customerissues/queries.

Assisted with recruitment and selection of new candidates.Assisted with active management of talent performance.Supported the formulation and implementation of training and development initiatives.Guided the various employee engagement activities.Performed day-to-day administrative tasks such as maintaining information files andprocessing paperwork.