● Collaborated with the Product Owners in writing and prioritizing User Stories for Product Backlogs and worked with development teams to break down large and complex user stories into simplified versions for execution.● Oversaw all user access requests submitted within the domain to ensure end sure satisfaction while maintaining the principle of least privilege. ● Assisted the Scrum Master in facilitating Daily Scrum Calls for the transition of a legacy underwriting system to an automated platform.● Developed custom reports for the company using SSIS and SQL Server Reporting Service (SRS)● Collaborated with the business and technical teams to develop, design, and manage ongoing system enhancements to meet the customers’ expectations.● Conducted requirements elicitation sessions with the business stakeholders and documented functional and non-functional requirements.● Created several ad-hoc reports, analytics, and dashboards to support and monitor daily activity and key performance measures.● Assisted the technical writers in the creation of training documentation, knowledge transfer documentation, and documenting standard operating procedures.● Assisted the QA team in creating and peer reviewing the test cases to ensure that all key requirements have been captured.● Utilized my knowledge of XML to design templates that helped in storing, transporting, and displaying information on web browsers. and develop data standards, data exchange, XM● Conducted UAT sessions with the cross-functional business teams to ensure the system is aligned with the specifications given by the business teams.● Made use of Excel to analyze existing data, identified discrepancies, and collaborated with the technical and business teams to initiate corrective action.● Designed and Populated specific tables, and databases for the collection, tracking, and reporting of data● Conducted SQL queries to research, analyze, and troubleshoot data and create business reports

● Conducting requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives● Working closely with the Product Owner in writing the user stories and associated acceptance criteria for the Product Backlog● Working closely with the Scrum Master and assisting him in conducting the scrum ceremonies including daily stand-ups, sprint reviews, sprint planning, and retrospective sessions● Performing in-depth business process analysis and proposing process optimization recommendations and solution options to maximize effective usage of the salesforce.com platform● Coded and tested SQL queries based on the persistent table via Merge statements, Inline Views, and Dynamic SQL● Maintained accounts through Active Directory, which includes additions to security groups, organizational accounts, and provider lists● Assisting the Technical Writers in the design and creation of training material and conducting internal training sessions for business users on Salesforce technology functionalities● Working with the business users in understanding the organization's hierarchy and creating profiles, roles accordingly in Salesforce, and working on visibility and security settings around them as required by the business● Creating and deploying several custom reports and dashboards for different user profiles based on the need of the organization● Running, updating, and exporting salesforce.com reports, analytics, and dashboards to support and monitor daily activity and key performance measures● Built a library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results

● Understanding and documenting customer business requirements through leading requirement workshops for making an enhancement to the Claims Administration System for handling Medicaid, Medicare, and Commercial claims● Made use of SQL queries to perform a detailed analysis of claims data, identified inaccuracies, and worked with the developers to initiate the corrective action● Audited user account discrepancies alongside the Information Security Manager, HIPAA Risk Officer, and Identity Access Management Team. ● Assisted the QA team in the creation and review of functional Test Cases making sure that all product specifications are developed and tested● Developed custom SQL scripts to improve the database efficiency, reduce data load time and enhance performance● Developed a training program for new Business Analysts ensuring consistent knowledge transfer. Also, worked with the senior management in incorporating a rigorous performance the evaluation process for resource assessment ● Participated in the UAT sessions with the development teams and business stakeholders● Established online configuration knowledge base to support functionality by developing robust system application overview.

● Created custom reports for senior management capturing metrics for team members for quality assurance, efficiency, and competency while conducting outreach calls● Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies● Implemented a text outreach program to accommodate member communication preferences based on survey data● Synthesized current business intelligence data to produce reports, polish presentations, highlight findings, and recommend changes● Assisted the Quality Assurance team in performing functional testing and data validation of the reports, identified defects and collaborated with the report developers in finding a resolution.