Krystal Sun Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, United States

New York, New York, United States

// Orchestrated concurrent development of 5 features for a multi-tenant market research product, optimizing cross-platform functionality for 100+ companies.// Led impactful product discovery, leading to a 15% increase in engineering efficiency and driving upsells in 30% of beta client accounts.// Coordinated with marketing, sales, and customer success departments to create sales decks, one-pagers, and align client expectations for go-to-market plans. // Engineered a transformative… Show more // Orchestrated concurrent development of 5 features for a multi-tenant market research product, optimizing cross-platform functionality for 100+ companies.// Led impactful product discovery, leading to a 15% increase in engineering efficiency and driving upsells in 30% of beta client accounts.// Coordinated with marketing, sales, and customer success departments to create sales decks, one-pagers, and align client expectations for go-to-market plans. // Engineered a transformative partnership, achieving a 30x surge in client feature usage// Revamped mobile UI by working with Product Design, boosting app store ratings by 0.9 stars and expanding audience reach through dynamic UX.// Led product discovery for WCAG 2.2 compliance in the end-user platform, utilized by over 1.7 million monthly users; and a new LLM-based qualitative reporting feature.// Refined and managed the product backlog, crafting user stories based on a customer and stakeholder feedback loop to guide new feature builds, and prioritizing multiple features in response to a dynamic product landscape. Show less

Washington, District Of Columbia, United States

// Standardized implementation workflow for Congressional clients, easing the transition for 60+ offices.// Configured Zendesk Support for 150+ state and local accounts, doubling Indigov's clientele.// Designed Michigan House workflows in Zendesk, leading to a successful rollout and a subsequent RFP from the Michigan Senate.// Led product discovery, QA sign-off, and implemented Okta SSO for enhanced security and efficiency.// Worked closely with the data engineering team to… Show more // Standardized implementation workflow for Congressional clients, easing the transition for 60+ offices.// Configured Zendesk Support for 150+ state and local accounts, doubling Indigov's clientele.// Designed Michigan House workflows in Zendesk, leading to a successful rollout and a subsequent RFP from the Michigan Senate.// Led product discovery, QA sign-off, and implemented Okta SSO for enhanced security and efficiency.// Worked closely with the data engineering team to ensure on-time delivery of features and data transfer requests.// Solutions architecture for a City of New York’s Department’s constituent communications software. Trained employees on most optimal workflows. Show less

Washington, District Of Columbia, United States

// Managed client relations accessing account health, assisting with onboarding, and live chat support

Las Vegas, Nevada

Out of state volunteer program and NV CD4 field team.

Carson City, Nevada

Legislative Assistant for Senate District 11: Senator Dallas Harris

Las Vegas, Nevada

Volunteer recruitment, management, and high-traffic voter registration.