Krystal Teter Email & Phone Number

Clermont, Fl, Us

• Provide Tier 1 support to 6000+ Field Operation Employees including Management, Admins, PM, and Field Employees• Answers support tickets request submitted by email, phone, and chat.• Provide first contact resolution for 85% of all tickets submitted.• Accurately log tickets and notates actions taken for each ticket for on-going improvements. • Support development team with device deployment to meet project schedule deadlines.• Collaborates with multiple teams and departments within KONE • Able to identify opportunities for process improvements and collaborates with the coordinating teams to provide solutions.• Troubleshoots MobiControl, Intune, and Airwatch MDM Devices • Perform troubleshooting procedures for multiple applications.• Accurately escalates tickets based upon Tier definitions as needed.• Uses vendor supported portals to perform activation and device changes (Verizon, AT&T, Rogers, Tangoe, KNOX, MobiControl) • Understands operational processes to support frontline concerns.• Create reports based on call data and volume stats for leadership teams. • Provide training for Field Operations with new application functions and procedures.

Orlando, Florida, United States

-Identifies opportunities through key customer contacts and industry information to locate sources for the sale of company products. -Prepares documentation for prospective customers and ensures it is communicated appropriately. -Responsible for effectively managing existing customer accounts while focusing on growth of the business.- Meet and/or exceed assigned sales and customer objectives.- Negotiate contract terms favorable to company.- Analyze customer needs and secure desirable business through application of company products and services- Maintain favorable client relationships.- Assess and follow customer complaints to satisfactory resolution.- Prepare estimates for the sale of company products.- Prepare and maintain required customer information and files in accordance with established procedures.- Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies.- Source, analyze, communicate and apply competitive data for competitive advantage to company.- Communicate to both customers and internal operations the necessary information to assure customer satisfaction and achieve sales cost objective.- Retain and grow customer base.- Accounts receivable management for assigned accounts.- Develop negotiating strategies with minimum monitoring by management.- Plan, develop and implement sales strategies on specific negotiations that are consistent with internal product strategy while, at the same time, fully reflective of customer requirements and competitive offerings.- Understand financial goals and expectations of company.- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures.

Beltsville, Md

• Monitor Milestone Management ensuring all jobsite milestones are realistic• Provide support to all NEB/MOD Branch Coordinators and Project Managers as needed• Compile and prepare monthly review meeting presentation • Support 10+ Installation Supervisors with administrative duties and metrics • Review and monitor district change orders• Work with Installation Supervisors to identify trends in performance and make recommendations for operational improvement• Track quarterly safety audits ensuring all goals are met• Track weekly Toolbox Talk and Quarterly Safety training compliance • Monitor IQE Quality test ensuring all test are completed with a passing score before handover • Assist with Major Warranty Claims• Provide assistance to managers and installation supervisors as requested • Prepare reports for District Installation Manager and District Vice President• Conduct weekly calls with supervisors to discuss metrics• Assist with onboarding of new installation supervisors• Create monthly crew projection reports for the district• Assist with digital training and device management for field technicians

Allen, Tx

-Manage and drive the delivery process from material receipts into SOA custody through physical delivery and order close in SAP-Drive the physical delivery of elevators to the Frontline through scheduling FL delivery dates, driving execution activities across DCs and transportation, address change requests, and address post scheduling issues-Develop and drive delivery Schedules for FL deliveries, addressing pre and post 3X change requests and issues-Drive for the reduction of FL initiated “late changes”-Develop and apply clear and easy communication systems / processes for change management and issue resolution-Adjust leadtimes to accommodate periodic operational downtimes (i.e. summer peak / end of year holidays)-Maintain key reference info for delivery planning and issue resolution (i.e. Branch contacts)-Administer and manage creations of Splits-Administer 3X communications: FL confirmation, transportation planning, call center support-Drive post 3X issue resolution-Manage delinquent orders-Plan, schedule, and monitor Major Projects-Administer and manage Additional (and Non-Additional) Material orders-General analysis and reporting related to these responsibilities

Plano, Tx

• Have a firm understanding and knowledge of the FedEx Office Sameday City service levels and special customer agreements• Monitor and track SameDay City On-Time Service to ensure compliance with key performance indicators• Demonstrates critical reasoning and routing analysis in order to support dispatchers in ensuring optimal routing solutions for SameDay City orders • Primary point of contact for customer escalation and support for SameDay City orders• Ensures all pertinent data is accurately entered on the Daily SameDay City Log and report daily information to FedEx Office Executive Leadership and FedEx Services Sales Team• Manage the dispatching and operational resolution of USAB Project• Builds relationships with third party customer service to handle customers’ requests, changes, complaints and exceptions• Communicate effectively with centers and couriers around the United States• Work with Dispatchers to make sure all jobs are delivered on time• Ability to multi-task with chats, phone calls, emails, and reporting• Works with National Dispatch Center Leadership to identify trends in performance and make recommendations for operational improvement• Plan the routing of couriers to pick up and Deliver orders to and from customers within the allot time • Able to work with Worldwide Account Mangers to make sure all customer concerns are successfully met