Krystal Ye Email & Phone Number

Illinois, United States

• Identified issues using Salesforce and Power BI to design strategies for resolution with an international team at Beyond Menu.
• Collaborated with cross-functional teams to implement solutions, resulting in improved client satisfaction and increased efficiency.
• Utilized analytical skills to analyze data and provide actionable insights for client success management.

Chesterfield, Michigan, United States

• Effective Communication: Coordinated client relationship management by organizing site visits, addressing client needs,negotiating contract terms, and aligning third-party stakeholders, resulting in improved client.
• Client Relationship Management: Oversaw a portfolio of 12 international clients, achieving a 25% conversion rate byintegrating databases, conducting monthly in-person visits across multiple regions, resolving issues.
• Market Strategy: Developed a 2-year go-to-market strategy for international sales by leveraging insights from clientinteractions and industry events, driving a projected 250% increase in international revenue growth
• Customer Service: Established project goals, pipelines, and metrics, working closely with multiple stakeholders to assessfeasibility and deliver tailored presentations, resulting in 30% cost savings and supporting.
• Business Development: Drove market expansion efforts, securing the first $2M order within 8 months with a 45% profitmargin, managing a team of 3, and conducting 35 client visits across 3 continents, gaining deep.
• Cross-functional Collaboration: Enhanced delivery efficiency by 5% and reduced order discrepancies by 18% throughcollaborating with manufacturing, procurement, project management, and logistics teams, conducting.

Portland, Oregon, United States

Business analysis to facilitate M&A processComprehensive sales & marketing lead

Portland, Oregon, United States

Content creation

Portland, Oregon, United States

Managing Office Affairs such as filing to support smooth project progression

Portland, Oregon, United States

• Reed College Anthropology department since COVID-19 has attempted to mediate departmental social activities,using online platforms to provide information and interactions.
• Organized video call and meetings to discuss the possibilities for outreach approaches.
• Managed instagram account including photo posting and caption editing on weekly basis to promote attendance and engagement, achieved 300% increase in number of followers.

Jakarta, Indonesia

• Mucho Indo is a start-up e-commerce company aiming to be the top traffic inducer in the country by promoting online group-buy strategy.
• Facilitated CEO and CTO communication (email, real-time translation, presentations) throughverbal and written translation work to institutionalize more efficient office procedures.
• Operated in a fast-paced, start-up environment and acquired e-commerce and supply chainvocabulary and knowledge.

Shanghai, China

• Qiming Venture Partners is a leading China venture capital firm with offices in Shanghai, Beijing, Suzhou, Hong Kong, Seattle, Boston and the San Francisco Bay Area.
• Researched potential investment opportunities in health food, cosmetic and e-commerce industriesthrough data collection and consumer trends and market scale analysis.
• Engaged with the process of the screening of companies including interviews, field-trip, providedreports based on screenings with an experienced team.

Suzhou, Jiangsu, China

• Suzhou Industrial Park Bureau of Commerce provides governmental administrative services to business coming to the cooperation program between China and Singapore.
• Directed visitors by maintaining employee and department directories
• Maintained telecommunication system between employees and visitors
• Coordinated the order of the office to make the working process in order

Suzhou, Jiangsu, China

• Created and maintained excel spreadsheets of client data to ensure operations ran smoothly
• Created digital content of the museum to showcase the visitors the quality of the museum offerings
• Planned daily session with child participants to teach them about local culture and history, made them understand the importance of maintaining culture, culture integrity
• Facilitated training program for student guide training

Bachelor Of Arts - Ba, Anthropology

Political Economy

International Baccalaureate

Activities and Societies: Organizer of TEDxChangshu Lead of Social Enterprise Club Coordinator of Nuodeng Project Week Host of the CSC.