Krystal Ye Email & Phone Number

Illinois, United States

• Identified issues using Salesforce and Power BI to design strategies for resolution with an international team at Beyond Menu.• Collaborated with cross-functional teams to implement solutions, resulting in improved client satisfaction and increased efficiency.• Utilized analytical skills to analyze data and provide actionable insights for client success management.

Chesterfield, Michigan, United States

● Effective Communication: Coordinated client relationship management by organizing site visits, addressing client needs,negotiating contract terms, and aligning third-party stakeholders, resulting in improved client satisfaction and successfulproject outcomes● Client Relationship Management: Oversaw a portfolio of 12 international clients, achieving a 25% conversion rate byintegrating databases, conducting monthly in-person visits across multiple regions, resolving issues, and implementingsolutions that consistently delivered 30% cost savings● Market Strategy: Developed a 2-year go-to-market strategy for international sales by leveraging insights from clientinteractions and industry events, driving a projected 250% increase in international revenue growth● Customer Service: Established project goals, pipelines, and metrics, working closely with multiple stakeholders to assessfeasibility and deliver tailored presentations, resulting in 30% cost savings and supporting sustainability goals● Business Development: Drove market expansion efforts, securing the first $2M order within 8 months with a 45% profitmargin, managing a team of 3, and conducting 35 client visits across 3 continents, gaining deep insights into the globalsupply chain● Cross-functional Collaboration: Enhanced delivery efficiency by 5% and reduced order discrepancies by 18% throughcollaborating with manufacturing, procurement, project management, and logistics teams, conducting proactive tracking,and engaging stakeholders● Data Analysis: Evaluated client performance data to formulate actionable strategies, collaborating with procurement andbusiness teams to implement flexible pricing, consistently maintaining a 20% profit margin despite cost fluctuations

Portland, Oregon, United States

Business analysis to facilitate M&A processComprehensive sales & marketing lead

Portland, Oregon, United States

Content creation

Portland, Oregon, United States

Managing Office Affairs such as filing to support smooth project progression

Portland, Oregon, United States

Reed College Anthropology department since COVID-19 has attempted to mediate departmental social activities,using online platforms to provide information and interactions.• Organized video call and meetings to discuss the possibilities for outreach approaches.• Managed instagram account including photo posting and caption editing on weekly basis to promote attendance and engagement, achieved 300% increase in number of followers.

Jakarta, Indonesia

Mucho Indo is a start-up e-commerce company aiming to be the top traffic inducer in the country by promoting online group-buy strategy.• Facilitated CEO and CTO communication (email, real-time translation, presentations) throughverbal and written translation work to institutionalize more efficient office procedures.• Operated in a fast-paced, start-up environment and acquired e-commerce and supply chainvocabulary and knowledge.

Shanghai, China

Qiming Venture Partners is a leading China venture capital firm with offices in Shanghai, Beijing, Suzhou, Hong Kong, Seattle, Boston and the San Francisco Bay Area.• Researched potential investment opportunities in health food, cosmetic and e-commerce industriesthrough data collection and consumer trends and market scale analysis.• Engaged with the process of the screening of companies including interviews, field-trip, providedreports based on screenings with an experienced team.

Suzhou, Jiangsu, China

Suzhou Industrial Park Bureau of Commerce provides governmental administrative services to business coming to the cooperation program between China and Singapore. • Directed visitors by maintaining employee and department directories• Maintained telecommunication system between employees and visitors• Coordinated the order of the office to make the working process in order

Suzhou, Jiangsu, China

• Created and maintained excel spreadsheets of client data to ensure operations ran smoothly • Created digital content of the museum to showcase the visitors the quality of the museum offerings • Planned daily session with child participants to teach them about local culture and history, made them understand the importance of maintaining culture, culture integrity • Facilitated training program for student guide training

Bachelor Of Arts - Ba, Anthropology

Political Economy

International Baccalaureate

Activities and Societies: Organizer of TEDxChangshu Lead of Social Enterprise Club Coordinator of Nuodeng Project Week Host of the CSC.