Krystal Wilson, M.A. Email & Phone Number

Austin, Tx, Us

Chicago, Illinois, United States

• Support the change management leadership team as well as provide guidance and structure to the training development team• Support change management workshops for leading through change and client summits• Provide Project Management expertise for development of training materials utilizing ADO software• Support the Training Development team through the management of the development effort as well as Interface with client teams from IT and the Business to document, understand and align project tasks and responsibilities with the project plan and project objectives• Perform QA/QC review of training development materials• Map training material to stakeholder groups• Partner with client to review resource allocation• Apply proven change management best practice strategies and tactics• Lead meetings with SME’s, client management and vendor personnel• Partner with PMO, testing, client leadership, marketing, and stakeholder groups to implement Oracle software for client• Support the Change Management Leadership team as well as provide guidance and structure to the training development team• Successfully oversee training development for over 35,000 client users

Austin, Texas Metropolitan Area

• Design and develop training and E-learning content • Facilitate onsite-internal training for multiple software products• Facilitate virtual client training on multiple software products• Create and deliver custom client training on software products• Script and record micro-learnings for curriculum design• Use project management skills to prioritize competing client and internal deadlines• Successfully develop and deliver training utilizing skills in instructional design, program design, training development, design thinking, Adult Learning Theory, and learning management systems• Consistently use strong problem resolution, communication, presentation, facilitation and influencing skills to ensure the integrity of software training and timely client responses

Austin, Texas

• Prioritize competing projects based on urgency• Establish and build strong working relationships with clients and consultants• Create on the spot solutions to ensure the project successfully completes• Execute project objectives, seeing each project through to completion• Schedule consulting opportunities based on an understanding of a specific end-client market and compliance demands• Facilitate parts of onboarding training for new hires• Facilitate best practices and workflow for training for client solutions team

Greater Seattle Area

• Evaluated the Recruiting Coordinator onboarding program to assess the benefits that the program brought to Recruiting Coordinators that went through it• Designed training platform one-month knowledge assessment for all incoming recruiters and sourcers to aide in their learning and development• Facilitated training sessions with senior and frontline managers on how to effectively use one-month knowledge assessment • Designed and facilitated training sessions around career development to assist in employees transitioning to new roles within the organization• Work directly with candidates and business leaders to schedule interviews efficiently• Track recruiting activities and provide weekly reporting on candidate status• Identify opportunities to improve candidate experience and scheduling efficiency• Train new Recruiting Coordinators on interviews processes and best practices

Corpus Christi, Texas / Bellevue, Washington

• Responsible for clinic outreach and marketing events to recruit new clients and build relations in the community • Provided HR functionality, including: training, interviewing, performance feedback, maintaining clinic budgets and handling inter-office complaints

Corpus Christi, Texas Area

• Implemented day-to-day individualized behavioral therapies with clients to increase clients progress • Worked intensively with patients with severe behavioral disorders • Recorded HIPPA compliant notes for multiple insurance agencies to document client progression

Master Of Arts - Ma, Industrial And Organizational Psychology, Magna Cum Laude

Activities and Societies:•Research Assistant for CoachMotivation, March 2017 – April 2018 •Leadership and Team Development Consulting.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: National Society of Leadership and Success•Minor in Business Administration •Presented Research at Southwest.