Provide customer support to drivers and office staff using a variety of services including: phone conversations via Cisco Jabber and Gynesis phone systems, emails and Fresh Service ticket system. If needed, conducted research and worked across various departments to provide the customer with the best solution to their problem.Trained new HR temps and Rep 1s in phone system processes, driver activation, use of AS400 & Infinium computer program, auditing SOPs, ECN processing and employment verifications.Conduct I-9 training for incoming orientation staff.Audit and process employment paperwork for multiple drivers and office hires a week ensuring accurate documentation across multiple teams.Process I-9 employment verifications for drivers and office staff on a weekly basis.Assist in processing assigned employment separations on a daily basis.Covered for previous team lead when absent with regards to assigning terms and answering I-9 questions from other team members and departments.Participated in new systems testing and process improvement for Fresh Service implementation resulting in reduced system errors at launch.

Help in a variety of tasks in the Engineering Department with relation to setting up jobs for the shop floor, filing and organizing paperwork and other tasks as needed. Worked as back-up to front desk receptionist answering a multi line phone. Worked in Sales with customers and shop staff to resolve issues as the need arose. Was in charge of processing order to Brazil - filling out customs paperwork and working with 3rd part shippers to ensure all paperwork was in order. Assisted with HR as needed in tracking employee time cards.

Provide customer service and manage computerized point of sale system. Maintained product marketing displays and floor arrangement. Administer and develop staff work schedule and conduct employee training. Manage product inventory and store supply room. Oversee store opening and closing including nightly bank deposits of sales receipts.

Assist elementary teacher and para in managing classroom activities and students. Provide one on one guidance to help special education students achieve individualized education goals.

Product Developer - June '07 - July '07: work on development of 1st grade math educational kits. Including: game & activity products and kit instructional sheets. Revised instructions and activity materials as needed. Helped set up and organize office warehouse.Office Assistant - June '08 - July '08: Revised instructions, activity sheets, and products used in all kits as needed. Assemble orders and prepare shipping documents. Performed routine office tasks: fax orders for inventory, answer phones and take messages, track and maintain inventory of educational books and kit products.