Krystal Chan Email & Phone Number

Seattle, Washington, Us

We are an online marketing agency focused on Search Engine Marketing (SEM) in Google, Bing, and Yahoo, and Paid Social on Facebook and LinkedIn. We merge customer purchasing activity with paid search/social data to optimize accounts for customer lifetime value and return on marketing spend. We have successfully optimized, managed, and grown accounts in the most competitive verticals: Travel, Healthcare, Financial Services, Education, Legal, B2B SAAS, and International eCommerce.

Charleston, Sc, Us

Passionate Product Operations Leader driving process improvement through innovative tools, 100% SLA achievement, and vendor excellence. Collaborating with cross-functional teams, I identified product enhancement opportunities and presented strategic insights to drive impactful decisions.

Charleston, Sc, Us

Strategic Partnership Driver with a track record of propelling growth through collaborative partner efforts, delivering 62% quarterly referral growth. A champion of partner engagement, I've cultivated lasting relationships, executing strategic plans to fortify alliances and deliver valuable insights to leadership.

Redmond, Washington, Us

Customer-Centric Tech Leader driving impactful user experiences at MyRx.io. I orchestrated the delivery of feature enhancements, collaborated across teams, and crafted precise user stories for seamless product development in a dynamic environment.Conducted thorough QA testing of the product.

Seattle, Wa, Us

Innovative Product Launch Expert who led the successful 2020 launch of a COVID-19 testing product, doubling MyRx.io users in three weeks. Expertly managing budgets, resources, and vendor relations, I collaborated internally to define KPIs and success metrics for efficient execution.

Us

Results-Driven Project Leader overseeing the end-to-end execution of API-based online scheduling projects, employing structured experimentation for scalable solutions. Collaborating extensively across Providence, I ensured seamless launches and provided crucial COVID-19 support for adapting scheduling to changing safety protocols.

New York, Ny, Us

Supportive Program Manager who spearheaded seamless API integrations, achieving an impressive 75% adoption rate for the Customer Web Services program. I collaborated closely with account management teams and customer executives to deliver turnkey solutions, while leading a dedicated team for outstanding customer support and program expansion.

New York, Ny, Us

Results-Driven Project Leader steering cross-functional projects that fueled 18% YoY revenue growth, brand recognition, and satisfaction. My comprehensive project plans, expert advice on technology and sales solutions, and strategic recruitment efforts ensured customer success, retention, and satisfaction.

New York, Ny, Us

As the New Partner Integration Manager, I am responsible for the ramp up and success of new communities added to the A Place for Mom partner network. My team provides sales training, reporting, and customer support to these communities to ensure their quick success with A Place for Mom referrals.

New York, Ny, Us

Strategic Client Advisor leveraging sales training, CRM integration, and performance tracking for tailored solutions to C-level clients. I identified growth opportunities and delivered impactful training, driving a 22% YoY revenue increase. I fostered alignment between partner and internal sales teams, managed support staff, and ensured seamless operations and exceptional client service.

New York, Ny, Us

Data-Driven Strategist optimizing revenue and resource allocation by analyzing client feedback, tool usage, and sales trends. Collaborating with Engineering, I led tech upgrades, novel reports, and website features. I boosted customer adoption by 15% through B2B marketing and revamped the Secret Shop program, increasing participation by 25% and reducing project time by 50%. Additionally, I created on-demand instructional videos for sales and marketing professionals.

New York, Ny, Us

As Partner Education Specialist I was responsible for creating and delivering new partner training, recruiting new partners, providing customer service, writing external email communication, and producing training videos.

As a book manager I was responsible for overall marketing strategy for five authors. I was responsible for social media strategy and online features. I consulted on blog posts, cover design, author platform, and website design. I also coordinated blog tours, local appearances, and scheduled price promotions.

B.A., Archaeology, Earth Science

M.S., Geology