Krystal Chan

Krystal Chan Email and Phone Number

Senior Program Manager at VOGLIO Marketing @ VOGLIO Digital Marketing
Krystal Chan's Location
Seattle, Washington, United States, United States
Krystal Chan's Contact Details
About Krystal Chan

I am a Seattle-area PMP with 12 years of experience in project/program management, product development, and product operations. I am skilled in cross-functional leadership and mentorship, data-driven decision making, and process improvement. Let's start a conversation where we can discuss everything from my proudest career moments to my disdain of the phrase "we're building the plane as we fly it".

Krystal Chan's Current Company Details
VOGLIO Digital Marketing

Voglio Digital Marketing

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Senior Program Manager at VOGLIO Marketing
Krystal Chan Work Experience Details
  • Voglio Digital Marketing
    Senior Program Manager
    Voglio Digital Marketing Oct 2023 - Present
    Seattle, Washington, Us
    We are an online marketing agency focused on Search Engine Marketing (SEM) in Google, Bing, and Yahoo, and Paid Social on Facebook and LinkedIn. We merge customer purchasing activity with paid search/social data to optimize accounts for customer lifetime value and return on marketing spend. We have successfully optimized, managed, and grown accounts in the most competitive verticals: Travel, Healthcare, Financial Services, Education, Legal, B2B SAAS, and International eCommerce.
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  • Further
    Director Of Pricing Optimization
    Further Oct 2022 - Jul 2023
    Charleston, Sc, Us
    Passionate Product Operations Leader driving process improvement through innovative tools, 100% SLA achievement, and vendor excellence. Collaborating with cross-functional teams, I identified product enhancement opportunities and presented strategic insights to drive impactful decisions.
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  • Further
    Director Of Partnerships
    Further Mar 2022 - Oct 2022
    Charleston, Sc, Us
    Strategic Partnership Driver with a track record of propelling growth through collaborative partner efforts, delivering 62% quarterly referral growth. A champion of partner engagement, I've cultivated lasting relationships, executing strategic plans to fortify alliances and deliver valuable insights to leadership.
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  • Prescryptive Health, Inc.
    Technical Program Manager
    Prescryptive Health, Inc. Mar 2021 - Mar 2022
    Redmond, Washington, Us
    Customer-Centric Tech Leader driving impactful user experiences at MyRx.io. I orchestrated the delivery of feature enhancements, collaborated across teams, and crafted precise user stories for seamless product development in a dynamic environment.Conducted thorough QA testing of the product.
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  • Wimmer Solutions
    Program Manager At Prescryptive Health
    Wimmer Solutions Aug 2020 - Mar 2021
    Seattle, Wa, Us
    Innovative Product Launch Expert who led the successful 2020 launch of a COVID-19 testing product, doubling MyRx.io users in three weeks. Expertly managing budgets, resources, and vendor relations, I collaborated internally to define KPIs and success metrics for efficient execution.
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  • Providence St. Joseph Health
    Technical Program Manager
    Providence St. Joseph Health Nov 2019 - Aug 2020
    Us
    Results-Driven Project Leader overseeing the end-to-end execution of API-based online scheduling projects, employing structured experimentation for scalable solutions. Collaborating extensively across Providence, I ensured seamless launches and provided crucial COVID-19 support for adapting scheduling to changing safety protocols.
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  • A Place For Mom
    Customer Solutions Manager
    A Place For Mom May 2019 - Nov 2019
    New York, Ny, Us
    Supportive Program Manager who spearheaded seamless API integrations, achieving an impressive 75% adoption rate for the Customer Web Services program. I collaborated closely with account management teams and customer executives to deliver turnkey solutions, while leading a dedicated team for outstanding customer support and program expansion.
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  • A Place For Mom
    Special Projects Manager
    A Place For Mom Oct 2017 - Nov 2019
    New York, Ny, Us
    Results-Driven Project Leader steering cross-functional projects that fueled 18% YoY revenue growth, brand recognition, and satisfaction. My comprehensive project plans, expert advice on technology and sales solutions, and strategic recruitment efforts ensured customer success, retention, and satisfaction.
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  • A Place For Mom
    New Partner Integration Manager
    A Place For Mom Jan 2017 - Oct 2017
    New York, Ny, Us
    As the New Partner Integration Manager, I am responsible for the ramp up and success of new communities added to the A Place for Mom partner network. My team provides sales training, reporting, and customer support to these communities to ensure their quick success with A Place for Mom referrals.
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  • A Place For Mom
    Partner Account Manager
    A Place For Mom Aug 2015 - Dec 2016
    New York, Ny, Us
    Strategic Client Advisor leveraging sales training, CRM integration, and performance tracking for tailored solutions to C-level clients. I identified growth opportunities and delivered impactful training, driving a 22% YoY revenue increase. I fostered alignment between partner and internal sales teams, managed support staff, and ensured seamless operations and exceptional client service.
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  • A Place For Mom
    Partner Services Project Manager
    A Place For Mom Jun 2012 - Aug 2015
    New York, Ny, Us
    Data-Driven Strategist optimizing revenue and resource allocation by analyzing client feedback, tool usage, and sales trends. Collaborating with Engineering, I led tech upgrades, novel reports, and website features. I boosted customer adoption by 15% through B2B marketing and revamped the Secret Shop program, increasing participation by 25% and reducing project time by 50%. Additionally, I created on-demand instructional videos for sales and marketing professionals.
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  • A Place For Mom
    Partner Education Specialist
    A Place For Mom Feb 2011 - Oct 2012
    New York, Ny, Us
    As Partner Education Specialist I was responsible for creating and delivering new partner training, recruiting new partners, providing customer service, writing external email communication, and producing training videos.
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  • Booktrope
    Book Marketing Manager
    Booktrope Aug 2014 - Sep 2015
    As a book manager I was responsible for overall marketing strategy for five authors. I was responsible for social media strategy and online features. I consulted on blog posts, cover design, author platform, and website design. I also coordinated blog tours, local appearances, and scheduled price promotions.
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Krystal Chan Skills

Leadership Customer Service Research Public Speaking Marketing Technical Writing Microsoft Excel Project Management Time Management Microsoft Office Analysis Outlook Customer Relationship Management Powerpoint Management Training Writing Teaching Arcgis Word Excel Customer Relations Problem Solving Technical Support Video Marketing Content Writing Recognition Awards Wordpress Account Management Event Planning Team Leadership Camtasia Gotomeeting Team Building Social Media Editing Higher Education Event Management Customer Experience Corporate Communications Email Marketing Product Launch Social Media Marketing Project Planning Strategy Jira Adobe Creative Suite Teamwork Employee Engagement Strategic Planning Client Relations Client Services

Krystal Chan Education Details

  • Boston University
    Boston University
    Earth Science
  • Washington State University
    Washington State University
    Geology

Frequently Asked Questions about Krystal Chan

What company does Krystal Chan work for?

Krystal Chan works for Voglio Digital Marketing

What is Krystal Chan's role at the current company?

Krystal Chan's current role is Senior Program Manager at VOGLIO Marketing.

What is Krystal Chan's email address?

Krystal Chan's email address is kr****@****her.com

What is Krystal Chan's direct phone number?

Krystal Chan's direct phone number is (866) 518*****

What schools did Krystal Chan attend?

Krystal Chan attended Boston University, Washington State University.

What are some of Krystal Chan's interests?

Krystal Chan has interest in Science And Technology, Education, Health.

What skills is Krystal Chan known for?

Krystal Chan has skills like Leadership, Customer Service, Research, Public Speaking, Marketing, Technical Writing, Microsoft Excel, Project Management, Time Management, Microsoft Office, Analysis, Outlook.

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