Krystal Cristillo Email & Phone Number

Overseeing the EMV implementation project, working closely with vendors and partners to ensure a smooth transition for all hotels within the US, Canada and Caribbean. Managing the project from the piloting phase to potential steady state. Ensuring that 100% of eligible new opening properties receive the technology solution. Completing on site installations of EMV, supporting hotels going live, including troubleshooting, training, and guidance, while also ensuring that all goals are achieved in… Show more Overseeing the EMV implementation project, working closely with vendors and partners to ensure a smooth transition for all hotels within the US, Canada and Caribbean. Managing the project from the piloting phase to potential steady state. Ensuring that 100% of eligible new opening properties receive the technology solution. Completing on site installations of EMV, supporting hotels going live, including troubleshooting, training, and guidance, while also ensuring that all goals are achieved in a timely manner. Assisting with OnQ PM version upgrades and Real Time Settlement activation, monitoring scheduling and communications, collaborating with various teams to ensure a smooth and successful deployment for all hotels.Ensuring that the implementation of Sales, Property, Revenue, and other hotel systems at Hilton Worldwide’s family of brands is carried out to the highest standards, following detailed project plans and schedules, to the satisfaction of internal and external clients, keeping all stakeholders involved in the implementation process and up to date with the project timelines, risks and goals, clearly identifying any risks or issues to the projects in order to ensure success, leading special project activities, such as software upgrades, special regional project, or implementation of new standards, acting as a communication link between stakeholders for special projects to ensure streamlined sharing of information. Keeping up to date with technology and system updates and enhancements to ensure Hilton Worldwide’s standards are followed, and actively seeking ways to improve, align and enhance the global implementation processes based on customer survey feedback, technology developments, team member feedback. Show less

Providing expertise, guidance and training to hotel management and team members during the implementation of Hilton Worldwide's Sales, Revenue, Property Management and other hotel systems. Responsible for the onsite management and delivery of a detailed implementation plan including tasks such as classroom training, change management delivery, system configuration and live support, to ensure that the system implementation delivers the intended business benefits and causes minimal disruption to… Show more Providing expertise, guidance and training to hotel management and team members during the implementation of Hilton Worldwide's Sales, Revenue, Property Management and other hotel systems. Responsible for the onsite management and delivery of a detailed implementation plan including tasks such as classroom training, change management delivery, system configuration and live support, to ensure that the system implementation delivers the intended business benefits and causes minimal disruption to the operation in each property and is carried out to the highest satisfaction of internal and external clients. Projects also completed with the Change Management & Training Development team, ensuring the efficiency and accuracy of eLearning course materials and completion factors, as well as revamping training content and learning plans. Show less

Kimball, Tennessee

Opened the property with a QA score of 96.04% in November 2013. Responsible for purchasing, budgeting, forecasting, accounting, training and development of all team members, hiring and training both hourly and salary associates, ordering, overseeing complimentary food and beverage, managing and calculating bi-weekly payroll, keeping reputable contact with vendors, processing accounts receivables and accounts payable, ongoing open communication with the corporate office, overseeing construction… Show more Opened the property with a QA score of 96.04% in November 2013. Responsible for purchasing, budgeting, forecasting, accounting, training and development of all team members, hiring and training both hourly and salary associates, ordering, overseeing complimentary food and beverage, managing and calculating bi-weekly payroll, keeping reputable contact with vendors, processing accounts receivables and accounts payable, ongoing open communication with the corporate office, overseeing construction and preventative maintenance procedures, ensuring that all brand standards are met and upheld, ensuring that company values are upheld throughout daily operations, developing and implementing incentive programs, measuring and analyzing guest satisfaction information, maintaining a high level of customer service, ensuring safety and sanitation of the workplace, maintaining a professional relationship with the property owners, overseeing and pursuing group sales, events and functions. Being responsible for daily operations of the property, and on call at all times for property support. Show less

Chattanooga, Tennessee Area

Boca Raton, Fl

Plantation, Fl

Daytona Beach, Florida Area

Deerfield Beach, Fl

Master Of Science (M.S.), Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Management