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Krystal Davis is listed as Leader and Innovator in Customer Experience Strategy | Using Data To Optimize The Ease Of Doing Business at MassMutual, a company with 7732 employees, based in Clayton, North Carolina, United States. AeroLeads shows a work email signal at apple.com and a matched LinkedIn profile for Krystal Davis.
Krystal Davis previously worked as Principal Coach, L&D at Massmutual and Quality Lead, BPO Operations at Everise. Krystal Davis studied at Wayne Community College.
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AeroLeads found 1 current-domain work email signal for Krystal Davis. Compare company email patterns before reaching out.
I am a Customer Experience Consultant within my organization who specializes in streamlining efficient processes to impact the ease of doing business, leading data-driven strategies, and upholding a culture of service excellence. Key Proficiencies:🧠Strategic planning and implementation👥Cross functional collaboration🤝Stakeholder engagement🗣️Technical presentation skills📈Identifying/driving performance metrics🏗️Project and program management
Listed skills include Leadership, Customer Experience, Six Sigma, Human Resources, and 29 others.
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-Scaled a coaching initiative from 9 to 20+ directors, impacting over 500 omnichannel agents and increasing feedback frequency by 49% within 9 months, driving accountability and improved customer satisfaction.-Spearheaded the development and implementation of growth plans for 11 teams of 20+ agents, resulting in improved customer satisfaction scores (CSAT).
United States
-Spearheaded design, implementation, and facilitation of a Medicaid/Medicare training course that resulted in $140,000+ in estimated cost savings based on penalty fees and audit fail rates for multiple outsourced contact center teams.-Managed escalation help desk by effectively triaging, managing and prioritizing incoming client requests via phone, chat.
Remote
-Provided retail solutions expertise within the SaaS industry, leading initiatives that enhanced customer engagement and improved market share by 12%.-Led technical support initiatives that improved customer satisfaction scores by 25% through efficient issue resolution and proactive support strategies.-Managed escalated support cases, providing expert.
North Carolina, United States
Provided technical support to customers, ensuring customer satisfaction by communicating complex technical strategies in a clear and understandable format
Other employees you can reach at massmutual.com. View company contacts for 7732 employees →
Sheila Hernandez
Colleague at Massmutual
San Juan, Puerto Rico, Puerto Rico
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KO
Katie O'Connor
Colleague at Massmutual
Greater Tampa Bay Area, United States
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PR
Patty Richeson
Colleague at Massmutual
Austin, Texas Metropolitan Area, United States
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LS
Linda Sanderson
Colleague at Massmutual
Westfield, Massachusetts, United States, United States
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PH
Patty Hansen
Colleague at Massmutual
New Freedom, Pennsylvania, United States, United States
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BP
Brian Polley
Colleague at Massmutual
Feeding Hills, Massachusetts, United States, United States
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SM
Sean Mccallum
Colleague at Massmutual
West Springfield, Massachusetts, United States, United States
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YM
Yohei Miyanaga
Colleague at Massmutual
West Hartford, Connecticut, United States, United States
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NG
Neil Gorman
Colleague at Massmutual
Boston, Massachusetts, United States, United States
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KP
Ka Po Tang
Colleague at Massmutual
Hong Kong SAR, Hong Kong
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Quick answers generated from the profile data available on this page.
Krystal Davis works for MassMutual.
Krystal Davis is listed as Leader and Innovator in Customer Experience Strategy | Using Data To Optimize The Ease Of Doing Business at MassMutual.
AeroLeads has found 1 work email signal at @apple.com for Krystal Davis at MassMutual.
Krystal Davis is based in Clayton, North Carolina, United States while working with MassMutual.
Krystal Davis has worked for Massmutual, Everise, Apple, and At&T.
Krystal Davis's colleagues at MassMutual include Sheila Hernandez, Katie O'Connor, Patty Richeson, Linda Sanderson, and Patty Hansen.
You can use AeroLeads to view verified contact signals for Krystal Davis at MassMutual, including work email, phone, and LinkedIn data when available.
Krystal Davis studied at Wayne Community College.
Krystal Davis is listed with skills including Leadership, Customer Experience, Six Sigma, Human Resources, Active Directory, Training And Development, Data Entry, and Networking.
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