Krystal Heard, Mta Email & Phone Number

Downtown Washington Dc, Washington, District Of Columbia, United States

Manage and coordinate special events at the Capitol Visitor Center (CVC). As the Special Events Coordinator, oversee event requests, schedule, and handle all arrangements, including audiovisual and catering services. Collaborate with various organizations to provide guidelines for using CVC spaces and ensure all event requirements are clearly defined.Provide full logistical support, including meeting space setup, AV needs, decorations, security, and accessibility services. Additionally, respond to event inquiries, conduct pre-event meetings, site inspections, and post-event evaluations to ensure successful execution.

Washington Dc-Baltimore Area

Creating memorable experiences as an On-Site Event Assistant or Lead for Bar/Bat Mitzvahs, focusing on ensuring that customers have an unforgettable celebration as they enter this significant milestone in their lives. From managing event details to enhancing guest engagement, my goal is to make each event special and seamless.

Arlington, Virginia, United States

Planning, coordinating, and executing a wide range of events that align with the mission and engage NDIA members. Manage and oversee budgets for events of varying sizes, including small, medium, and large-scale.Excellent communication and interpersonal skills, with the ability to engage and build relationships with diverse stakeholders.Proficiency in event management software and tools.Ability to work independently and as part of a team, managing multiple projects simultaneously.

Arlington, Virginia, United States

Washington D.C. Metro Area

Served as advisor to executive management on complex issues relating to administrative and program operations. As a result, executive management identified key information with timeliness.Identified significant staffing issue within the division; developed program to allow staff to work on multiple projects outside of normal duties; and saved organization approximately $60,000 while providing development opportunities for the professional support staff.Throughly trained, developed, and managed ten employees on day-to-day administrative and operational activities, leading to promotion of three of the individuals.Consulted to executives, recommending system changes to improve productivity by 50% for 3,500 HRSource users.Requested by senior management to serve on HRSource Change Control Board, evaluating specific problem areas, identifying users’ needs, and determining feasibility of implementing changes.Analyzed current issues stemming from new HR system; developed procedures to improve effectiveness and efficiency of work methods impacting 80% of the organization.Collaborated with ten managers and 50 key users to develop policy guides and business procedures to improve efficiency of HRSource by 50%. Organized intelligence-sharing meetings for regional program, serving as liaison with intelligence community, LE agencies, and other government partners.Booked and coordinated event space for 50-100 participants, including meeting rooms, hotel space, flights, and car rentals.Developed itemized annual budget for the program, leading to $3,000 in savings by cutting expenses and booking packages.

Capital One Arena

Maintained and provided excellent customer service to 100+ VIP suite patrons ordering food and beverage (F&B) throughout event and averaged $1,000-$2,500 per suite. Provided troubleshooting for event-day orders by suite customers and saved company an average of $300 per night in complimentary items. Trained and guided employees, freeing up upper-level management to handle more critical issues.

Arlington, Virginia, United States

Participated in site inspection to determine booth placements, sponsorship opportunities, potential fire and safety hazards.Analyzed floor plans to determine best setup for maximum capacity.Hands on experience with floor marking and freight management at convention expo.Understand all aspects of graphic design to include selling, creating, and printing.Learned how to itemize and balance revenue and expenses for show budget. Onsite for American Council on Teaching of Foreign Languages (ACTFL) expo and convention.

Masters Of Tourism Administration, Meeting And Event Planning, 3.92

Master Of Business Administration - Mba, Project Management, 4.00

Bachelor Of Business Administration - Bba, Marketing, 3.12