Onboarding of 11 cross-functional teams (totaling 80+ users) in Jira leveraging Kanban framework under Agile Scrum methodology. Operating as a scrum master, delivery lead, and product owner during onboarding and training of staff. Create and maintain delivery teams and cabinetry documentation. Process engineering for cross-functional dependencies. Establish access entitlements and access compliance standards. Create standard operating procedures, policies, job aides, process Visio flows… Show more Onboarding of 11 cross-functional teams (totaling 80+ users) in Jira leveraging Kanban framework under Agile Scrum methodology. Operating as a scrum master, delivery lead, and product owner during onboarding and training of staff. Create and maintain delivery teams and cabinetry documentation. Process engineering for cross-functional dependencies. Establish access entitlements and access compliance standards. Create standard operating procedures, policies, job aides, process Visio flows, Executive Summary PowerPoint presentations, and report requirements.Jira administration includes Kanban Boards, Dashboards, Rich Filters, Filters, Sprint Plans, project rule automation, and user role administration.· Lead cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives.· Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.· Review strategic approaches and effectiveness of support function and business performance.· Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.· Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.· Collaborate and consult with members of the Data Management team and team leaders to drive strategic initiatives.· Influence, guide and lead less experienced Strategy and Execution staff within the group.· Business consultation experience in defining key performance metrics and dashboards. Show less

· Manage a team of 6 system administrative analysts.· Utilize Tableau, Power BI, and Jira Dashboard for internal team metrics referenced by executive senior management in project planning, resource availability, and departmental growth opportunities.· Provide ad-hoc reports for business leaders, audit, compliance research, system reconciliation, or other various end user requests.· Business consultation experience in defining key performance metrics and dashboards.· Develop… Show more · Manage a team of 6 system administrative analysts.· Utilize Tableau, Power BI, and Jira Dashboard for internal team metrics referenced by executive senior management in project planning, resource availability, and departmental growth opportunities.· Provide ad-hoc reports for business leaders, audit, compliance research, system reconciliation, or other various end user requests.· Business consultation experience in defining key performance metrics and dashboards.· Develop, create, test, and generate routine analytical reports and custom business analysis using Business Intelligence tools.· Utilize Jira for Agile methodology in Project Managerial tasks. · Write internal process guides and procedures for training and internal review requirements with video demonstrations.· Provide research intensive support as a Senior Subject Matter Expert in over 20 applications Show less

• Resource for Agile SHRP related projects• System administrator for Dealer Services software which provides access for call recordings, user queues, underwriting lending levels and Prime / Non Prime limits as well as access level increases determined by user role and business justifications• Liaison between client area and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated systems• Work with internal… Show more • Resource for Agile SHRP related projects• System administrator for Dealer Services software which provides access for call recordings, user queues, underwriting lending levels and Prime / Non Prime limits as well as access level increases determined by user role and business justifications• Liaison between client area and technical organization by assisting in the planning or analysis of basic business problems to be solved with automated systems• Work with internal customers to provide training, resolve questions, assess user needs and make necessary changes to the database(s)• Assist in developing guidelines for use of database(s)• Tasked with special projects such as Production and Quality tracking methods, maintaining data connected reports and analyzing data for upper management Show less

• Trending reports for CEO and Co-Founder which include but are not limited to sales reports, sales forecasting, banking transitions and invoice audit• Accounting and classification of expenditures to assist in budget and asset management• Develop work flow for all data related activities for 4 officers of the company• Interview and hire Staff Accountant to assist in accounting reports and allocations• Develop and maintain KPI reports and dashboards that tell the story behind… Show more • Trending reports for CEO and Co-Founder which include but are not limited to sales reports, sales forecasting, banking transitions and invoice audit• Accounting and classification of expenditures to assist in budget and asset management• Develop work flow for all data related activities for 4 officers of the company• Interview and hire Staff Accountant to assist in accounting reports and allocations• Develop and maintain KPI reports and dashboards that tell the story behind the data to non- technical team members so they can execute more effectively• Work with marketing and sales team to understand weekly, monthly and quarterly performance trends Show less

• Compile and process financial information for applications for approval within the income to debt ratio guidelines• Run credit reporting and determine eligibility• Created performance trending reports to assist Management in opportunities for improvement• Created automated and macro enabled data tracking report to expedite weekly report analysis for executive review• Lease and market vacant and upcoming dwellings for a newly developed complex meeting and exceeding sales /… Show more • Compile and process financial information for applications for approval within the income to debt ratio guidelines• Run credit reporting and determine eligibility• Created performance trending reports to assist Management in opportunities for improvement• Created automated and macro enabled data tracking report to expedite weekly report analysis for executive review• Lease and market vacant and upcoming dwellings for a newly developed complex meeting and exceeding sales / lease goals• Complete all leasing paperwork and client relations• Complete and process Notice to Vacate forms Show less

• Trained for lead / SME for QC Coordinators across 3 different locations for all Safeguard bank clients and Vendor Risk Management to ensure milestones are met per the control structureo Coordinate with the Department Manager to ensure the timely and accurate processing of orders assigned to the QC Coordinator Team (i.e., QC reviews are completed within the Service Level Agreement, SLA, of each line of business, LOB)o Work with Team Members to achieve the QC Review performance standard… Show more • Trained for lead / SME for QC Coordinators across 3 different locations for all Safeguard bank clients and Vendor Risk Management to ensure milestones are met per the control structureo Coordinate with the Department Manager to ensure the timely and accurate processing of orders assigned to the QC Coordinator Team (i.e., QC reviews are completed within the Service Level Agreement, SLA, of each line of business, LOB)o Work with Team Members to achieve the QC Review performance standard that is set for their respective processing level• Implement and collaborate with team for assigned action plans per the company goals and strategic objectives• Team lead of 12 associates in CAR Operations for two major clients in asset management• Operations analysis completed daily / weekly for the following departments: CAR Operations, Quality Assurance/Control and Client Relations• Assisted with the establishment of the Reverify as 2nd line of defense for Quality Control with ICC team for Deed in Lieu, Reconveyances, and collateral in conveyance condition status• Manage to the Consumer Protection related to FCRA, ECOA, SCRA compliance standards• Subject matter expertise for several departments being; Estimates and Repairs, Hazard Claims, Bid Submissions and Responses, Client Relations, Client Operations, HUD Extensions and HUD Conveyances• Proven focus on continuous process improvement and error/defect/expense reduction• Complete Property Preservation work orders for non-GSE (government sponsored enterprise) and Government loans (FHLMC, FNMA, GNMA and FHA / VA) for presale and post-sale specifications• Created job aids, policy / procedure and client specific manuals, uploaded to SharePoint to meet compliance requirement for consistency, centralization, and updated for current rules and regulations particularly client and company related specifications Show less

• Completing loss analysis for the client as well as minimizing our company loss’• Monitor SLA with external clients and vendors to ensure corporate policies and procedures were met• High focus on scrubbing post-sale FHA loans• Adhere to strict timelines for compliance with HUD’s conveyance condition guidelines• Submit estimates and extensions for conveyance to HUD• Update work orders and establish robust documentation• Acting in ordinance with state laws and zoning for… Show more • Completing loss analysis for the client as well as minimizing our company loss’• Monitor SLA with external clients and vendors to ensure corporate policies and procedures were met• High focus on scrubbing post-sale FHA loans• Adhere to strict timelines for compliance with HUD’s conveyance condition guidelines• Submit estimates and extensions for conveyance to HUD• Update work orders and establish robust documentation• Acting in ordinance with state laws and zoning for adherence to rules and local regulations Show less

Vendor management; REO invoicing for Conventional loans; Monitor contractor work and asset protection by scanning photos for complete and incomplete work per SLA and investor guideline; Manage invoices and payment processing in accordance to work order instructions and ensure work performance was completed with satisfaction or apply reduction penalty (AP, AR, debits, credits); Ranked highest invoice processor; measures are speed, accuracy, timeliness, and vendor management); Performed due… Show more Vendor management; REO invoicing for Conventional loans; Monitor contractor work and asset protection by scanning photos for complete and incomplete work per SLA and investor guideline; Manage invoices and payment processing in accordance to work order instructions and ensure work performance was completed with satisfaction or apply reduction penalty (AP, AR, debits, credits); Ranked highest invoice processor; measures are speed, accuracy, timeliness, and vendor management); Performed due diligence to ensure Vendors and Contractors are qualified (i.e. obtain bids, Requests For Information (RFI), Requests for Proposals (RFP). Terminate non-compliant vendors and contractors.Manage data file the bidding process of Service Agreements and Amendments, Scope of Work (SOW), and Insurance.Maintains a spreadsheet for each product, contract and/or vendor regarding purchased items, costs, deliveries, and termination dates.Awarded employee of the month for our department several times which resulted in Team Lead opportunity. Show less