Krystal De Leon Email & Phone Number

Bay Minette, Al, Us

Regional HR Manager responsible for California, Texas and Illinois offices. • Partner with Leadership Team to drive the Human Resources functions to solid business results.• Participate in the development and implementation of departmental goals, company goals, and divisional goals as needed.• Understand the company’s employee engagement level and drive programs and practices to improveemployee engagement including teambuilding, engagement surveys, focus groups, etc• Assist all employees with the interpretation of company policies/procedures. Give guidance as needed.• Develop, supervise and/or present training and new employee orientation programs, ensuring propertraining records are kept.• Administration of wage programs, maintaining compliance with governmental wage and hour regulations, participation in job evaluation, and conducts local wage and salary surveys.• Administer company benefit programs including vacations, holidays, unemployment compensation, tuition reimbursement.• Conduct research into personnel programs and activities, and recommends changes or innovations where desirable.• Drive the performance management program.• Ensure that annual training is provided on mandatory topics required.• Coach and counsel managers and supervisors on Employee Relation issues.• Represent the company on any legal issues.• Participate in various customer, quality and regulatory HR audits.• Maintain compliance with federal and state regulations concerning employment laws and practices.• Support safety and help drive a proactive safety training program and maintain each location’s security and protection programs.• Direct employment activities, assuring that properly qualified employees are recruited and hired for open positions. Coordinate selection, promotion and placement of personnel.• Develop programs, policies, procedures and controls regarding employment, and analyzes manpower,turnover and other personnel statistics.

Houston, Texas, Us

• Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.• Implemented training programs for 2000+ employees.• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.• Increased employee engagement by 66%.• Developed team communications and information for Quarterly HR meetings.• Managed quality assurance program, including digital evaluations, internal audits and employee surveys.• Consulted with Operations Team on established best practices and process improvements.• Monitored social media and online sources for industry trends.• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.• Created and implemented forward-thinking initiatives to improve employee engagement.• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with HR and compliance teams.

Houston, Texas, Us

• Coach automotive and restaurant leadership and offer actionable initiatives to reduce HR compliance-related issues• Facilitate training sessions with front line and management staff• Project manage various HR projects to bring training guides and handbooks to field HR and managers• Conduct employee relations and legal investigations• Project managed all API and SFTP integrations between vendors

Houston, Texas, Us

As the designated HR contact for MH Restaurants I have assisted with my daily tasks of my role but have also been instrumental in our New Restaurant Openings in the surrounding Houston area. Not only did I assist in all recruiting efforts to staff new stores but I also oversaw the staffing efforts of current stores and their daily HR needs.• Conduct Bi-weekly meetings with COO and respective Regional Directors• Consults with store management, providing HR guidance when appropriate• Analyzes trends and metrics in partnership with the HR team to develop solutions, programs and policies• Manages and resolves complex employee relations issues • Conducts effective, thorough and objective investigations• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention• Provides HR policy guidance and interpretation to various members of MHM• Develops contract terms for new hires, promotions and transfers• Identifies training needs for restaurant locations and individual management/executive coaching needs• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met· Partner with Operation leaders to determine hiring standards· Coordinate hiring events, postings based on company needs

Houston, Texas, Us

• Respond to and investigate employee grievances/questions in order to reach a mutual resolution• Create training reports to correlate with Worker's Comp/OSHA accidents • Audit training system HR Fix to ensure proper training across all 20 dealerships• Respond to OSHA/DOL/Department of Commerce surveys by requested deadlines• Safeguard confidential employee/business information• Daily forwards of garnishments, levy's and support orders to HRBPs • Point of contact to troubleshoot any HR Fix related issue that our locations may experience• Created and formatted employee handbook in an interactive PDF to be distributed via online portal• Monitor our dealership background checks to ensure proper adverse actions are taken place• Perform daily 401k transactions; such as loan requests, withdrawals and 401k eligible employee updates• Act as corporate payroll backup• Partner with staffing agencies in order to fill staffing needs/requests that come from our dealerships

New York, Ny, Us

Daily employee interactions dealing with troubleshooting of HR portals; WorkDay, Huntington Buisness Timekeeping, and People Soft.• Assist Employees and Managers in United States, Canada, and Puerto Rico• Resolve employee/manager inquiries related to Human Resources• Guide managers on employee transfers, promotions, demotions, and terminations• Guide managers on compensation changes and one-time payment requests• Understand NJ STD law• Handle PTO/LOA inquires• Time administration• Process verification of employment letters (mortgage, F1 Visa, H1B1, and Social Services)• Payroll processing (tax exemptions, state taxes, off-cycles, missing pay)• Handle Reduction in force inquiries• Handle any other inquires/requests that fall into the company’s employee handbook• Follow safeguards for handling employee data• Comply with AIG’s records information management policy.

Houston, Tx, Us

Houston, Tx, Us

• Provide training progress and performance updates to various supervisors• Worked with branch manager in creating training schedules of new employees.• Daily member service interactions while working with and keeping member information safe and confidential. • Answering questions about member accounts, explaining products and services, resolve member issues. • Clearly communicate with lobby staff about new or emerging changes to procedures.• Solicit sales of new or additional services to better utilize credit union resources. Meet monthly account and loan goals.

Houston, Tx, Us

• Trained new FSR employees on member interview process, how to identify sale opportunities, and how to advise members on financial matters.• Kept all confidential material safe• Open new checking accounts • Referred loans• Meet all monthly and quarterly branch goals.

Houston, Tx, Us

• Provide training progress and performance updates to various supervisors• Worked with branch manager in creating training schedules of new employees.• Daily member service interactions while working with and keeping member information safe and confidential. • Answering questions about member accounts, explaining products and services, resolve member issues. • Clearly communicate with lobby staff about new or emerging changes to procedures.• Solicit sales of new or additional services to better utilize credit union resources. Meet monthly account and loan goals.

Laredo, Tx, Us

• Managed teams while on business calls to find potential new clients.• Trained new entry level tellers on cash handling procedures, customer service and product cross-selling.• Worked directly with teller supervisors in reviewing trainee’s performance.• Provided excellent customer service while multitasking cash transactions • Daily cash handling of over 10k• Review teller transactions and provided over-rides.• Worked directly with teller supervisors in creating schedules, reviewing trainee’s performance

New York, Ny, Us

• Developed and implemented a new coaching program to increase store card production that is still being used to date.• Mentored and educated new hires on procedures, products, up selling and referring store credit card.• Daily customer service interactions with an emphasis on upselling products.• Recognized for increasing store credit card applications, consistently meet daily sales goals and kept track of store foot traffic.• Daily customer service interactions with an emphasis on upselling, informing customers about current market trends daily cash handling, recovering store, assembling displays, and keeping up with restocking duties

Master Of Arts (M.A.), Human Resources Management

Bachelor’S Degree, Human Resource Development, Bs With Minor In Consumer Science Retailing