Hardship Assistance Program Management:•Administer and oversee the team members' hardship assistance program.•Review and evaluate hardship applications, ensuring compliance with program guidelines.•Provide timely and empathetic support to team members in need.•Track and report on program outcomes and effectiveness to Executive Director and Program Committee Scholarship Program Management:•Manage the end-to-end process of the scholarship program, from application to award distribution.•Coordinate with educational institutions and scholarship recipients to ensure smooth program execution.•Monitor scholarship fund allocation and maintain accurate records.•Promote the scholarship program within corporate and Franchised location.Volunteerism Liaison:•Serve as the primary point of contact for volunteerism initiatives.•Coordinate and promote volunteer opportunities for corporate team members.•Partner with non-profit organizations to identify and develop volunteer projects.•Track volunteer hours and impact.

•Lead, design, and facilitate MCS New Hire and professional development programs. • Assess organizational needs and design or implement appropriate curriculum to further develop and enhance the knowledge, skills and capabilities of all employees and managers. • Align all performance and learning solutions to the organization’s leadership framework competencies. Research, monitor and evaluate results of programs. • Analyze performance and learning needs at the individual, team and/or organizational level. • Partner with clients to develop learning strategies that are aligned to business goals • Design and deliver learning and development solutions that have a positive impact on performance.• Evaluate solutions to ensure client and/or organizational needs have been met and desired performance levels achieved. • Partner directly with senior managers to assess current performance capabilities, identify leadership strengths and opportunities for development.

•Dynamic MLO, blending relationsnip management expertise with exceptional project coordination skills, resulting in 24 million in production in 2022.• Exceeded monthly sales goals by 160-400%, closing 8-15 loans per month instead of the required target of 3, showcasingexceptional sales acumen.• Utilized a consultative needs-based sales approach to understand customer pain points and offer customized solutions.•Collaborated with cross-functional teams, including underwriters and processors, to resolve complex issues, remain compliant with state and federal regulations and ensure customer satisfaction and loyalty.• Utilized customer relationship management (CRM) software to track sales activities, manage leads, and forecast revenue.• Conducted financial analysis of clients' creditworthiness and financial capacity to assess loan product eligibility, utilizing systems such as Encompass and DU.

•Direct the daily operations of the program in support of policies and procedures.•Motivate, train, develop and oversee all on-site staff.•Foster relationships by creating open and ongoing communication with parents and school administration via email and in person.•Provide guidance and feedback to help team members strengthen knowledge and skills to accomplish individual and team goals.•Maintain a weekly control system which includes monitoring of billing and payments.•Maintain TX State child-care license compliance at the designated school site.

•Reviews and monitors business unit procedures, practices and other activities to help assure compliance with applicable policies and regulatory requirements. •Provides Human Resources input and functional knowledge as it relates to compliance with applicable laws, rules and standards. •Responds to internal and external inquiries and requests for information to clarify impact on the business unit of the various regulatory requirements. Updates appropriate policy and procedural documents.• Tracks compliance poster requirements and ensures that all appropriate posters are displayed.• Creates, maintains and updates all Personnel files, including benefit, payroll, and garnishment.• Obtains all new hire paperwork from HR Generalist and other paperwork from HR team members; ensures updated information is captured in personnel/benefit filing systems.

•Work independently to resolve delinquent accounts within company compliance.•Actively listen for conflict and assist clients with resolving issues permanently.• Collect within guidelines of Fair Debt Collection Practices Act (FDCPA) along with all other state and federal laws.