Krystal L. Ricks Email & Phone Number

• Hardship Assistance Program Management:
• Administer and oversee the team members' hardship assistance program.
• Review and evaluate hardship applications, ensuring compliance with program guidelines.
• Provide timely and empathetic support to team members in need.
• Track and report on program outcomes and effectiveness to Executive Director and Program Committee Scholarship Program Management:
• Manage the end-to-end process of the scholarship program, from application to award distribution.

• Lead, design, and facilitate MCS New Hire and professional development programs.
• Assess organizational needs and design or implement appropriate curriculum to further develop and enhance the knowledge, skills and capabilities of all employees and managers.
• Align all performance and learning solutions to the organization’s leadership framework competencies. Research, monitor and evaluate results of programs.
• Analyze performance and learning needs at the individual, team and/or organizational level.
• Partner with clients to develop learning strategies that are aligned to business goals
• Design and deliver learning and development solutions that have a positive impact on performance.

• Dynamic MLO, blending relationsnip management expertise with exceptional project coordination skills, resulting in 24 million in production in 2022.
• Exceeded monthly sales goals by 160-400%, closing 8-15 loans per month instead of the required target of 3, showcasingexceptional sales acumen.
• Utilized a consultative needs-based sales approach to understand customer pain points and offer customized solutions.
• Collaborated with cross-functional teams, including underwriters and processors, to resolve complex issues, remain compliant with state and federal regulations and ensure customer satisfaction and loyalty.
• Utilized customer relationship management (CRM) software to track sales activities, manage leads, and forecast revenue.
• Conducted financial analysis of clients' creditworthiness and financial capacity to assess loan product eligibility, utilizing systems such as Encompass and DU.

• Direct the daily operations of the program in support of policies and procedures.
• Motivate, train, develop and oversee all on-site staff.
• Foster relationships by creating open and ongoing communication with parents and school administration via email and in person.
• Provide guidance and feedback to help team members strengthen knowledge and skills to accomplish individual and team goals.
• Maintain a weekly control system which includes monitoring of billing and payments.
• Maintain TX State child-care license compliance at the designated school site.

Dallas, Texas

• Reviews and monitors business unit procedures, practices and other activities to help assure compliance with applicable policies and regulatory requirements.
• Provides Human Resources input and functional knowledge as it relates to compliance with applicable laws, rules and standards.
• Responds to internal and external inquiries and requests for information to clarify impact on the business unit of the various regulatory requirements. Updates appropriate policy and procedural documents.
• Tracks compliance poster requirements and ensures that all appropriate posters are displayed.
• Creates, maintains and updates all Personnel files, including benefit, payroll, and garnishment.
• Obtains all new hire paperwork from HR Generalist and other paperwork from HR team members; ensures updated information is captured in personnel/benefit filing systems.

Dallas/Fort Worth Area

• Work independently to resolve delinquent accounts within company compliance.
• Actively listen for conflict and assist clients with resolving issues permanently.
• Collect within guidelines of Fair Debt Collection Practices Act (FDCPA) along with all other state and federal laws.

Dallas/Fort Worth Area