- Lead PM on a website/application development project to build and deploy a robust site for groups to host and produce online esports tournaments ranging from school grade to college and up to the professional scene. Worked directly with Product Owner/Business Analyst and Developers.- Lead a development project for the full redesign of the company website which houses up-to-date player information, live alerts, creative content and much more. Regularly met with stakeholders to gather… Show more - Lead PM on a website/application development project to build and deploy a robust site for groups to host and produce online esports tournaments ranging from school grade to college and up to the professional scene. Worked directly with Product Owner/Business Analyst and Developers.- Lead a development project for the full redesign of the company website which houses up-to-date player information, live alerts, creative content and much more. Regularly met with stakeholders to gather and document requirements, plan deployments, manage a Kanban board, facilitate project activities like status update meetings and grooming/planning meetings.- Previous projects consisted of the planning, development and implementation of multiple content series, for social media platforms like YouTube and Twitch, including a podcast, a radio talk show and multiple video game series.- Lead Project Manager overseeing the development of a musical artist’s website which houses information on the artist, album information and links to purchase the music, upcoming events and merchandise, as well as music videos. Show less

- Currently working on the Space Modernization program to transition the bank to shared workspaces in an open environment by replacing users’ assigned desks and devices with Hosted Virtual Desktops and thin clients. Responsible for resource planning, project reporting and managing the efficiency and relationship between the bank and the vendor throughout the program.- Developed process documentation for the Enterprise PC Refresh program to replace end-of-lease devices company wide.

- Led the testing and deployment of a Windows/O365 rollout nationwide. Defined project scope and deliverables. Developed the project charter for project initiation. Documented and analyzed information and processes in order to identify and manage risk throughout the project life cycle. - Managed the Network Implementation project for over 30 Canteen branch locations. Led discovery and solutioning sessions with key stakeholders in order to develop and execute project plans. Developed and… Show more - Led the testing and deployment of a Windows/O365 rollout nationwide. Defined project scope and deliverables. Developed the project charter for project initiation. Documented and analyzed information and processes in order to identify and manage risk throughout the project life cycle. - Managed the Network Implementation project for over 30 Canteen branch locations. Led discovery and solutioning sessions with key stakeholders in order to develop and execute project plans. Developed and maintained project documentation including stakeholder status reports, project plans and PowerPoint presentations for cross-functional teams.- Assisted with the discovery, planning and implementation of the Infrastructure Integration projects for new acquisitions. Developed the Project Team’s runbook and process documentation for the PMO. Show less

Plan, schedule, and track project tickets throughout the project life cycle. Lead internal follow-up meetings with key stakeholders to monitor and control projects. Ensure project deliverables are completed according to deadline and specification. Gather and review requirements and documentation for accuracy, planning, and creation of project plans. Build and implement custom reports in Google Sheets and Excel for upper management and reporting.

Train and delegate new projects and tasks to Associate Coordinators. Assign, schedule, coordinate and track project tickets throughout the project life cycle. Participate in internal follow-up meetings with stakeholders to monitor and control projects. Work with three Project Managers coordinating between 20 and 40 projects at a time. Review SOW’s and contracts for accuracy and planning. Become acting Project Manager when PM’s are out of office. Create, schedule, manage and monitor all open and… Show more Train and delegate new projects and tasks to Associate Coordinators. Assign, schedule, coordinate and track project tickets throughout the project life cycle. Participate in internal follow-up meetings with stakeholders to monitor and control projects. Work with three Project Managers coordinating between 20 and 40 projects at a time. Review SOW’s and contracts for accuracy and planning. Become acting Project Manager when PM’s are out of office. Create, schedule, manage and monitor all open and closed tickets for in-store and onsite service requests. Effectively handle over 100 cases per month using the ClearVision ticketing system. Show less

Managed the largest of 18 IT service centers. Managed Sales Reps and Technicians including schedules, delegation of tasks, team meetings and coaching sessions. Acted as the liaison between the client and the solutions team.  Managed the relationship with the SMB clients utilizing ConnectWise and SalesForce. Work closely with top executives including Regional Managers, VPs and CEO to cover sales goals and marketing strategies.

Oversaw Marketing Coordinator and Graphic Designer for completion and accuracy of all projects. Led the implementation project of an upgrade program to generate additional sales from service departments and rolled out to 19 dealerships. Worked closely with top executives and owners to develop marketing strategies. Created and managed reports for all marketing and advertising analytics. Also held previous roles which included overseeing the onboarding, training, and scheduling of all office and… Show more Oversaw Marketing Coordinator and Graphic Designer for completion and accuracy of all projects. Led the implementation project of an upgrade program to generate additional sales from service departments and rolled out to 19 dealerships. Worked closely with top executives and owners to develop marketing strategies. Created and managed reports for all marketing and advertising analytics. Also held previous roles which included overseeing the onboarding, training, and scheduling of all office and sales new hires. Developed and implemented the after-sale customer satisfaction and follow-up process. Managed inventory data entry. Show less