Krystal Tung Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Fidelity Wealth Management and Advisory ExperiencesProvide end-to-end design direction, from strategy to tech specs, for 5+ impactful client-facing experiences and advisor-facing tools across the Wealth product area.

Boston, Ma, Us

Fidelity Consulting- Spearhead the UX and prototyping efforts within Design Strategy in Fidelity Consulting.- Explore user needs through ideation, user research, and synthesis to create actionable recommendations and design principles- Lead development and creation of 10+ wireframes and prototypes across 3 projects - Cultivate design and UX skills for the team through creating and facilitating 6 workshops- Lead the 2020 Summer Intern Program and manage the summer interns

Boston, Ma, Us

Fidelity Labs- Identified insights and made recommendations for Fidelity around the FIRE movement- Conducted research with 20+ participants using card sorts, speed dating with sacrificial concepts, and a co-creation workshop

Cambridge, Ma, Us

- Designed information architecture for the first centralized, internal Title IX webpage - Created content and resources about Title IX and sexual assault to be distributed at orientation

Boston, Massachusetts, Us

Human-Centered DesignUtilized ideation techniques and UX design principles to brainstorm, develop, and design innovative services and products for financially vulnerable consumers. Workshop FacilitationLed 6+ workshops on ideation, prototyping, telling one's story, and team dynamics. User ResearchConducted secondary research to understand the existing landscape and vet new ideas. Conducted user research via focus groups, in-depth interviews, and surveys to understand consumer experiences, pain points, challenges, and needs. Pilot Testing and EvaluationExecuted logistics and operations for pilot tests. Analyzed quantitative and qualitative data to evaluate the effectiveness, impact, and potential scale for various projectsMore specifically, I: - Created and conducted interactive focus groups to understand the needs, challenges, and experiences of community college students in Los Angeles- Created mockups and wireframes for a potential website and mobile nudge system- Supported the creation, development, and design of rules of thumb for student loan repayment- Oversaw the logistics and content creation for Commonwealth's first webinar- Surveyed and interviewed students in Pennsylvania, New York, and Arizona about their experiences using a gamified mobile app designed to introduce high school students to the FAFSA- Helped evaluate the user experience and parental engagement for the Boston Saves program in partnership with the City of Boston - Facilitated workshops for convergent and divergent thinking regarding project and product development

Boston, Ma, Us

Baker AdministrationCoordinate, organize, and run large-scale projects and statewide events hosted by the Executive Office of Housing and Economic Development, such as:- Leading 20-15 Agency Heads through the Governor's Agency Review- Managing 6 Regional Directors to host 6 statewide events with 100+ attendeesPatrick AdministrationSupport Chief of Staff of EOHED with daily operations of the Secretariat, such as:- Writing policy and event briefs for the Governor- Streamlining the event-briefing process across our 15-20 subagencies - Coordinating events- Creating transition documents for the new administration- Other logistics and operations

- Oversaw programming and activities for two 3-week college-prep sleep away camps (20-40 campers)- Created and ran 15+ educational and recreational games and activities- Designed camp schedule and logistics schedule for staff and students- Coordinated transportation, payment, and logistics for 5 field trips and 30+ catered meals- Corresponded with host campuses regarding facilities use, food, and transportation- Mentored and taught a group of 6 students

Cambridge, Ma, Us

- Founded, managed, and taught at an Ivy Insiders branch- Drove $21,000 in revenue in 3 months for a first-year branch- Ranked in the top 5% nationwide (out of 350+ branches) in revenue and sales- Managed 8 high school sales associates- Taught 42 students in two 3-week SAT classes and private tutoring

Master Of Arts - Ma, Design

Social/Cognitive Neuroscience