• Configuration, administration, installation and management of network hardware, software and network connected devices. Specifically, VMware, Azure Cloud/AD, SonicWall VPN, Microsoft Exchange, VxRail, Palo Alto Firewall, Cisco Call Manager, Trend, Alien Vault, ChangeGear, CFM & Symitar.• Continued Improvement - Recommendation of new solutions and processes to increase productivity and efficiency. Specifically, assisted in build of our SalesVision Server currently in production as well as the recommendation and transition of our core systems from New Solutions to Symitar.• Maintain a high level of up-time and reliability for all critical systems by actively monitoring the infrastructure to ensure issues are caught and resolved quickly to prevent service disruption.• Client-side support - Provide guidance and support to end users.• Team Collaboration – Aid the V.P. of Information Technology and Systems Administrator by supporting all systems and project work as well as sharing my ideas for new and more efficient and reliable tools and options.• Additional Systems Support – Support of all Credit Union business systems through the configuration, deployment, and maintenance. Including troubleshooting, and providing solutions for hardware, software, and network issues.• Root Cause Analysis - Provide thorough research of common issues so that permanent solutions can be implemented, and future issues prevented resulting in better experience for team members as well as clients.

Provide support to end users and resolve all end user issues in a timely manner. Assist V.P. of Information Technology and Systems Administrator with support of all IT systems and IT project work. Support all Credit Union business systems. Assist in the configuration, deployment and maintenance of all IT systems as assigned. Troubleshoot hardware, software and network issues. Research and recommend permanent solutions to recurring issues as well as recommending new solutions and processes to increase productivity and efficiency.

• Service Introduction: Roll out and implementation of new Oracle-based order management system at GE Appliances.• Collaboration and Training: Traveled to various locations and worked with both internal GE employees as well as external vendors and distributors through training and support of the new order management system.• Required independence, accountability, and strong soft skills to train such varied audiences.

• Experienced Account Manager - Small-business wireless sales and service, supporting over 200 client accounts.• Identified the best solutions and customized a complete package of wireless/voice/data products and services to support the needs of each business.• Successful support and maintenance of existing base, as well as suggestion of new and updated services to better support each individual client’s needs. • Team Development – Provided an open dialog and supportive environment, which actively encouraged Account Leads to create new opportunities with existing and prospective clients. • Master of analyzing small-business needs and creating an adaptive growth-based solutions for business growth in account sales

• Scheduling and Data/Document Management: Responsible for the creation of schedules for all clinical specialties (except dental), post-op of all ancillary specialties (including claim creation), data management, and processing referrals in assigned territory for all ancillary specialties. • Research and data analysis: Verified patient eligibility for scheduled procedures and residency and submission of prior authorization documents when applicable.• Asset Tracking and Management: Ensuring all durable medical equipment was properly tracked, assigned and in proper working order.• Team Development: Trained new hires on daily operations, and with our newly implemented technical system, NextGen.

• Troubleshooting and incident resolution: Analysis and resolution of technical issues for desktop and laptop hardware and software.• Network Support and Collaboration: Troubleshooting network connectivity in collaboration with the network infrastructure group to ensure client satisfaction.• Diagnosing and troubleshooting peripheral devices: Printer and driver issues, operating system updates. • Diagnostic Analysis: Ran diagnostic tests to isolate system issues to facilitate in recommendations of all potential solutions. • Remote Support: Experienced with Remote Desktop (Microsoft), Apple Remote Desktop, VNC. • Installation, configuration, and maintenance of MAC, PC, and all associated peripherals (local and network printers, scanners, web cameras). Also provided support and integration assistance for other end user equipment such as landline phones, cell phones, PDAs.

• Troubleshoot and resolve problems on high-speed data services and Digital Phone services identify and resolve local network incidents.• Provide networking instruction and support to residential customers, including network configuration, software configuration and network troubleshooting.• Incident Management: Monitoring, tracking and resolution of incidents.• Team Collaboration: Collaborate with Tier 1 specialists to assist with proper incident routing and successful resolution of escalated incidents. Assist management team in critical incident research and resolution.• Installation, setup, and support: Microsoft Windows operating systems, MAC OS, Android and IOS devices and software, Smart TVs, streaming service devices & internet enabled devices.