Worked closely with the Product Development team to implement feedback and improve the customer experience for our online and physical products. Designed company-wide marketing tools—such as a website, signage, slide decks—to recruit new talent and increase brand awareness. Led and coached rotational teams to increase sales production and team morale; directly managed 60 team members during my time with Southwestern. Presented to 5,000 consumers in our target market… Show more Worked closely with the Product Development team to implement feedback and improve the customer experience for our online and physical products. Designed company-wide marketing tools—such as a website, signage, slide decks—to recruit new talent and increase brand awareness. Led and coached rotational teams to increase sales production and team morale; directly managed 60 team members during my time with Southwestern. Presented to 5,000 consumers in our target market, generated over 900 new clients in the process; relocated to New York, Massachusetts, Maine, and Pennsylvania. Show less

Collaborated with the Product Development team to enhance the payment experience; specifically managing the feedback loop between the team and AeroPay users, and testing updates to the AeroPay platform.Brainstormed strategies to increase app downloads, in-app transactions, and overall product engagement.Built and managed customer relationships to successfully onboard new accounts and help existing accounts succeed in using the AeroPay platform.Canvassed local businesses… Show more Collaborated with the Product Development team to enhance the payment experience; specifically managing the feedback loop between the team and AeroPay users, and testing updates to the AeroPay platform.Brainstormed strategies to increase app downloads, in-app transactions, and overall product engagement.Built and managed customer relationships to successfully onboard new accounts and help existing accounts succeed in using the AeroPay platform.Canvassed local businesses (via walk-ins, calls, and emails) to adopt AeroPay as an option for their customers; closed and onboarded 30 local businesses. Show less

Drafted and scheduled social media posts/emails using Buffer and MailChimp to increase podcast listenership.Coordinated interviews with podcast hosts and guests to record new content; topics included market trends and research, startup news, etc.Supported the planning, designing, and directing for the Inside Outside Innovation Summit – an Econic event that brought together 500+ entrepreneurs from around the world.

Rewrote app and social media descriptions based on SEO to increase user base. Strategized ways to increase social media presence through actively monitoring user activity on Twitter, Facebook, and Instagram. Collaborated with the executive team and founder to rebrand the company from “DealAnyDay” to “LocalAnyDay."

Conducted market and product research for ClassBundl (classbundl.com). Assisted with web layout & user experience. Created social media content calendars. Composed annual forecasting reports.