Krysten Baker Email & Phone Number

Nashville, Tn, Us

* Partner with internal stakeholders to secure the index and market data licensing required to power most of the firm’s investments and strategic initiatives with a focus on sustainability* Partner with external market data vendors to license services consumed by Alliance Bernstein and negotiate contract terms* Provide guidance to internal stakeholders regarding contractual rights and restrictions, as well as reporting and entitlements data for invoice reconciliation* Maintain complete and accurate contract history and payment records in order for analytics, comparison, and research purposes (FITS)* Seek creative ways to lower market data costs, such as canceling services, merging contracts, negotiating trial periods, etc.Accomplishments: 1.5 million in cost savings in 2024

• Manage the Hot Springs, AR location including merchandising, purchasing, inventory planning, logistics, vendor management, store design, product placement, product presentation and internet sales• Direct day-to-day operations of 5,000 sq. ft. store generating more than $500,000 in annual revenue from both the brick-and-mortar store and internet sales• Train, mentor, and manage a 6-member team, ensuring continuous delivery of outstanding customer service• Implement new policies and procedures, including various initiatives designed to circumvent the increasingly difficult lead-times in response to Covid by bringing in new vendors and product lines• Manage the evilO Shopify store, including product offering, product descriptions, product images and overall presentationAccomplishments• Installed a Shopify plugin that improved efficiency and customer service by alerting customers when products are back in stock• Increased the amount of product collections on the website allowing the customer a better browsing experience• Procured several new product lines that perform in the top 20% of sales in Q4 2021• Implemented a SMS texting campaign

Zurich, Ch

• Developed, maintained and established client partnerships in support of the workforce management team, tools and processes • Supported clients with Workforce-related activities, processes, and tools required for change initiatives or divisional reorganizations• Provided SME support for all client facing communications and updated all artifacts on the Connections site accordingly• Facilitated a monthly global training class for new users and recorded and posted links on the Connections site to video training for clients on-demand needs• Improved efficiency by contributing to the standardization and improvement of processes, identifying methodologies to increase the turnaround time of Workforce-related transactions• Took part in weekly Stakeholder calls to gather business requirements and groom the product backlog• Took part in sprint planning, sprint retrospectives and UAT testing activities following an Agile schedule and methodology• Performed ad-hoc analysis requests for Stakeholders utilizing Excel, SQL and Tableau

Louisville, Kentucky, Us

• Worked with MarketPoint leadership to capture, track and identify inter-department synergies within current and future business initiatives • Assisted the Career Sales channel with strategic sales reporting during the 2016 annual enrollment period• Assisted Compliance with error root-cause identification and analysis• Maintained close working relationships among all levels of business, across all MP departments• Completed Agile training and PMP prep courseSystems: CAS, MTV, Soeasi, PBS, Macess, Document Direct, Control Point, OES, ebilling, OHBP, CCP2, SharePoint, Visio, Bizagi, JIRA

Louisville, Kentucky, Us

• Developed process models for current and future business processes and procedures• Contributed over 500 terms to the MarketPoint Taxonomy web site• Spearheaded a Term-of-the-Week e-newsletter circulated to 3000+ associates• Analyzed current business procedures and recommended process improvementDue to resource realignment, I was moved from the Project Management Office to the Business Process Office.Systems: CAS, MTV, Soeasi, PBS, Macess, Document Direct, Control Point, OES, ebilling, OHBP, CCP2, SharePoint, Visio, Bizagi, JIRA

Louisville, Kentucky, Us

• Initiated the project intake process for incoming projects• Documented project Vision and Scope, Cost Benefit Analysis and gathered IT estimates, while working with business and IT teams in an Agile environment• Secured project funding utilizing business resources and Stakeholder guidance• Developed a process for Agent of Record reconciliation during 2014 AEPSystems: CAS, MTV, Soeasi, PBS, Macess, Document Direct, Control Point, OES, ebilling, OHBP, CCP2, SharePoint, Visio, Bizagi, JIRA

Louisville, Kentucky, Us

• Assist with all Billing and Enrollment tasks in Account Installation• Develop the communication strategy and communication pieces for HumanaOne • Analyze errors to determine origin and communicate outcomes and solutions • Recommend process improvements pertaining to system enhancements and proceduresSystems: CAS, MTV, Soeasi, PBS, Macess, Document Direct, Control Point, OES, ebilling, OHBP, CCP2, SharePoint, Visio, Bizagi, JIRA

Managed the day-to-day operations in a retail environment consisting of ten employees for one of Southern Indiana's leading family-owned jewelry stores.• Recruited talent and trained new employees on company policies and procedures• Formulated all sales goals and communicated expectations to sales staff• Masterminded daily meetings with staff regarding company developments • Maximized daily productivity by managing work flow of 10 employeesAccomplishments• Grew business from -4% YTD to +29% YTD in 2012• Spearheaded and implemented a customer satisfaction survey• Spearheaded a marketing campaign that grew business 15%

Nashville, Tn, Us

Managed the day-to-day office operation and inventory for one of the fastest growing jewelry retail stores in America.• Supervised the on-boarding of employees and maintained master employee files• Fostered relationships with both co-workers and vendors outside of company• Organized travel, accommodations and schedules during events and store visits• Directed all store inventory including replacement and integration of productsAccomplishments• Recognized for having the most accurate inventory within company• Exceeded initial sales forecasts after one year of business

Provided support and analysis in both a corporate and sales team setting for one of the largest American-owned companies in the wine and spirits industry.• Maintained relationships fostering a product profile including 34 brands• Developed and led presentations with distributors regarding the BF portfolio• Provided consumer insights to field sales managers to improve brand health• Supported a $3.8 million budget with sales of $88 million annuallyAccomplishments• Recognized and awarded for Sales Territory’s success• Received honors for accomplishments on the support staff

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Education record

Bachelor Of Arts (Ba), English