Krysten Brown Email & Phone Number

Canton, Ohio, United States

Jeromesville, Ohio

• Mentor Sales Coordinators and provide feedback on performance• Coach Sales Coordinators on the sales process for a successful customer interaction• Lead company presentations quarterly offered to the public to educate them on building• Retain knowledge of all products and industry trends required to close the sale• Proven closer of high dollar quality custom homes with 100% customer satisfaction rate• Design and present home plans that fit within the customer’s monthly budget• Maintain timely, consistent, and effective follow up with all prospects• Overcome objections to build rapport and present a solution to the customer• Provide itemized pricing and calculate monthly investment to prospective buyers

Jeromesville, Ohio

• Trained all new hire Sales Coordinators on their role within the company regarding product knowledge, presentation, technology, and customer service expectations• Developed a training curriculum for the Sales Coordinator position, and helped implement company wide• Piloted new technology and worked directly with program designers to improve sales process• Participated in focus groups with CEO to improve the sales process• Created instructional videos on design studio tours• Qualified customers on their ability to move forward and made appropriate handoff to sales• Completed selections meetings for all interior/exterior choices for the customer’s home• Maintained timely and effective follow up with prospective home buyers• Scheduled meetings for contract signings

Zanesville, Ohio

• Chosen to participate in the Universal Banker pilot program• Participated in focus groups to improve customer satisfaction company wide• Educated other staff on banking products, and ways to make referrals to upsell products• Acquired new customers and maintained current relationships with Chase customers• Retained a strong knowledge of all Chase banking and loan products products• Built rapport with customer to determine banking needs and make product recommendations• Made outbound calls to existing and potential customers to gain new business• Opened new accounts, performed maintenance, upsold convenience products, and supported customers with technology and account issues• Executed teller transactions as needed to assist with providing excellent customer service

Wheeling, West Virginia Area

• Met and exceeded monthly sales quotas• Set and achieved personal sales goals • Maintained extensive product knowledge to present and demonstrate to customers• Demoed new devices stay current on products and features• Evaluated customer needs to determine the right products• Aided in solving technical issues with devices and assisted with account maintenance• Maintained inventory levels of all products