Krysten Torrez Email & Phone Number

Grapevine, Tx, Us

Dallas-Fort Worth Metroplex

Grapevine, Texas, United States

Guest hospitality drivenResolve customer complaints in a professional manner to maintain positive relationships with guestsManage daily operations for the front of store; including scheduling to sustain appropriate staffing levels during peak periodsMotivate team & develop under performing team members into potential managementProactively look for improvements for guest satisfactionsWork closely with Executive Leadership and Human Resources to address & resolve employee issues

North Richland Hills, Texas, United States

Led property tours to showcase amenities to prospective tenants and offeredvaluable information regarding major features.Conducted background checks on applicants.Checked rental eligibility by following company's verification process.Prepared lease paperwork and obtained signatures and first payments from newresidents.Tracked leads using CRM software and followed up with interested parties.Inspected properties regularly to identify deficiencies and schedule repairs. Staged apartments & upsell amenities.Digital marketing across multiple platforms such as Facebook, Craigslist, Instagram, etc.Daily property surveillance and investigations; prevent theft / invasive squatters.Build relationships within the community & professional business partnerships

North Richland Hills, Texas, United States

Answered calls and responded to inquiries from various parties using strong activelistening and open-ended questioning skills to resolve problems.Checked rental eligibility by following company's verification process.Kept records of customer interactions or transactions, thoroughly recording detailsof inquiries.Collected deposits or payments and arranged for billing.

Hurst, Texas, United States

Hurst, Texas, United States

Operated cash register or POS system to receive payment by cash, check andcredit card.Boosted customer satisfaction by quickly addressing and resolving complaints withfood or service.Operated grills, fryers and broilers to cook items to quality guidelines.Developed rapport with guests and assisted in generating repeat business byproviding exceptional customer service.

Farmers Branch, Texas, United States

Packed and labeled merchandise to prepare for loading and shipment tocustomers.Implemented on-the-job training activities to cross-train employees on varioustasks.Worked additional hours and shifts to meet tight deadlines during peak periods.Picked and packed orders using pick sheets and RF scan guns for accuracy.

Richland Hills, Texas, United States