Krysten Brooks Email & Phone Number

Texas, United States

Wolters Kluwer is a leading global information services and publishing company. The company provides products and services for professionals in the health, tax, accounting, corporate, financial services, legal and regulatory sectors. It maintains operations across Europe, North America and Asia Pacific and is headquartered in Amsterdam, the Netherlands. I represent CCH Wolters Kluwer Research and Learning Solutions to Small, Mid-size and Large Corporations and CPA firms in the East region. I work closely with CPAs, Partners, VPs of Tax, Tax Directors, CFOs, Controllers, Accounting Directors, Payroll Managers, and staff in different departments to provide software solutions to help them to improve their efficiency to consolidate their processes while continuing to build relationships and trust throughout the process.

Irving, Tx

Oversee sales initiatives and daily sales objectives for professional software mid/market and strategic regions.• Manage average of 225K in monthly orders.• Generated $855,306 in revenue during clicks campaign for FY16.• Maintain prospect database, route/close qualified opportunities, and assist clients with product and support questions.• Assisted learning and enablement in development of criteria for new hire training in conjunction with being a trainer.• Created onboarding document to assist service excellence with implementing new clients.

Dallas, Tx

As the Office/Chapter Coordinator for Audubon Texas, I facilitate the coordination of administrative/development duties for Audubon Texas state office, and provide coordination between Texas chapters and Audubon Texas state office. - Code and reconcile procurement card purchases and receipts- Enters update, and/or retrieve accounting data from automated systems and compiles information into EXCEL spreadsheet- Update and maintain inventory asset spreadsheets- Serve as administrator for cloud file sharing system helping to provide multiple users with access to shared data and files. - Process donor checks and transmittals; prepare donor receipts and acknowledgement letters- Inventory office supplies and equipment; prepares and submits orders for purchase- Take minutes for quarterly state board meetings- Research and update private foundation and corporate grant spreadsheet for all Texas cost centers; note due dates, grant amounts, focus areas, and prior funding.- Coordinate and organize team and board meetings - Create updated corporate and private foundation files :Update donor profiles in database.- Establish and maintain regular communication with chapters through appropriate methods (e.g., e- newsletter, updates, alerts, meetings); update chapter section of Audubon website as necessary. - Help organize and provide training and workshops on specific capacity-building issues, such as f fundraising, advocacy, strategic planning, communications, and provide a conduit for chapters to share best practices with one another. - Create summaries of annual report results from Audubon chapters in Texas for Audubon Texas staff and board. - Serve as liaison to Audubon chapters and the Audubon Foundation of Texas, providing input and sharing best practices from around the network. - Assist with the planning, promotion and facilitation of the bi-annual Audubon Texas Chapter assembly.

Dallas/Fort Worth Area

- Provide direct administrative support to the CFO, senior management, and sales team by completing daily administrative tasks such as organizing and preparing for meetings, maintaining and ordering office inventory, creating and managing purchase orders, processing invoices, and scheduling appointments- Issue bid packages and architectural drawings to subcontractors for construction, reconstruction, and demolition of commercial and residential property. - Intermediary between clients, vendors, and legal entities to ensure contracts are reviewed, drafted and submitted on a timely basis to correct party increasing company reach by 3%.- Prepare monthly budget and cost analysis reports for CFO to report company revenue and output. - Answer, screen, and direct all incoming calls; manage, greet, and escort visitors while providing exceptional customer service.- Maintain and update certificates of insurance.- Complete special projects and additional duties as requested including: preparing departmental reports, conducting project research, creating and updating company spreadsheets, composing memos and letters, and calling prospects.

Arlington, Tx

- Negotiated rental agreements. - Assessed rental applications to match qualified candidates with the housing community’s living requirements- Performed reference and background checks on housing candidates to confirm credibility and ability to pay

Arlington, Tx

- Maintained contact and good public relations with all students, prospective students, alumni, and community members resulting in long term relationships. -Provided support to all academic departments simultaneously by ensuring each department received proper tags and documentation for upcoming school year. - Supported full time staff with answering the phones and greeting visitors to our office.- Provided accurate information regarding police and parking procedures by using sound judgment to make appropriate referrals.- Diplomatically resolved student complaints by maintaining a positive attitude resulting in less consumer complaints and more positive reviews. - Supported staff with filing, copying, and creating presentations for upcoming projects.

Arlington, Tx

- Obtain client information by making 150+ telephone calls; interviewing clients; verifying information; and updating in systems.- Handle customer inquiries both telephonic-ally and by email.- Diplomatically manage and resolve customer complaints and follow up with consumer- Provide customers with product and service information- Process orders, forms and applications.- Identify and escalate priority issues and route calls to appropriate resource.- Document all call information according to standard operating procedures.