Krystin E. Email & Phone Number

-Project Coordination for Request for Proposal for new construction project-Review land uses, built form maps for project -Establish metrics for project goals and written progress report for Board of Directors-Outreach to businesses/residents within Whittier's boundaries for various projects-Organize door knocking schedule, script and audiences reached for Kmart outreach with project team-Promote the City of Minneapolis' 4D program to property owners to mitigate displacement

Minneapolis, Mn

-Door knocked renters of corporate landlord in North Minneapolis to build relationships and build the base-Worked with local/federal governments to support the renters and the organizational efforts-Motivated renters for political actions (federal/state), city intervention and potential litigation-Administrative tasks: email, repair requests, data entry, frequent outreach to community and turf

Minneapolis, Minnesota, United States

-Coordinated volunteers for weekly food distribution within neighborhood during pandemic-Managed timely arrivals of food truck schedules, volunteer placement -Executed distribution of food boxes and meals for 75 families each week

Minneapolis, Minnesota, United States

• Triaged emails and phone calls from 7 clients across varying degrees of urgency• Designed and implement Client Services/Office goals with close collaboration of team• Created monthly report for upper level management for continuous business improvement• Assisted events and outreach team with various tasks including web page and video editing and conducting zoom webinars• Problem solved consistently with team collaboration and IT support ways to improve relationships and database systems

• Processed/audited all On-Boarding, Contracts, and Relocation Assignments for 2500 agents in 22 metros nationwide. • Organized vendor accounts, create purchase orders, and process supply orders for the MN team while maintaining accurate inventory and ensuring strict adherence to budgetary guidelines. • Created reporting for Relocation and upper level management to effectively analyze lead volume, source type, agent volume, conversion rate, and profit margin for 22 metros nationwide. • Provided on-boarding, follow-up training and provide administrative and technical support for agents and Relocation Directors for the SalesForce, E-Relocation, and Lead Router systems. • Processed and maintained work queue processing 50-100 tickets per day. Provide weekly transaction reports to Directors and other senior management.

•Worked with a team of 15 to scrub, process, and route 3000 leads per day based on business rules for twentytwo metros and deliver quality leads to agent’s nationwide. •Teamed with Relocation Directors and Agents to act as administrator and technical support for the Lead Router and SalesForce systems. •Provided stellar customer service and support to both the internal and external guests by email and phone communication.

Master'S Degree, City/Urban, Community And Regional Planning

Bachelor Of Science - Bs, Spanish

Bachelor Of Science - Bs, Mass Communication/Media Studies