Customer Experience Team Lead
CurrentResponsible for processing customer orders and maintaining excellent customer relations within the branch. Actively reply to customer inquiries at the counter and via inbound calls and emails including suggesting alternate product lines and up-selling product offerings. Responsible for responding to customer concerns in a professional and proactive manner. Responsible for training, reviewing and managing a team of two Customer Experience Champions, while establishing customer service excellence… Show more Responsible for processing customer orders and maintaining excellent customer relations within the branch. Actively reply to customer inquiries at the counter and via inbound calls and emails including suggesting alternate product lines and up-selling product offerings. Responsible for responding to customer concerns in a professional and proactive manner. Responsible for training, reviewing and managing a team of two Customer Experience Champions, while establishing customer service excellence goals to increase team performance and exceed customer expectations. Show less