Highly driven and supportive guide, expertly serving clients in a fast-paced and highly competitive real estate market, offering a strategic approach to making offers and selling beautifully staged homes.

-Leading team of project managers and business process analysts to launch client servicing and strategic direction of near-shore contact center, back office and capital market support implementations for a variety of financial services and retail clientele. -Estabshment of PMO Prioritization & Project Lifecycle model to ensure appropriate resourcing against key revenue generating initiatives-Masterful at client services management, multi-phased program management, and process re-engineering

Responsible for managing workflow, imaging, and scanning solution implementation in US, Canada, Mexico, and Argentina. Specializing in:- Process re-engineering - Digitization of processes leveraging Captiva, BPM, and Filenet technologies to increase efficiency- Program management spanning multiple countries, business areas, and technologies

-Management of production analytics supporting US Banking Operations, Credit Lending, and Payment Services.-Experienced in mergers and acquisitions, inclusive of management of global contracts under $2.5 Billion divestiture, redeployment of staff accross six locations in Asia Pacific, as well as serving as operations program lead for network separation and asset transfer.-International business experience in India, Philippines, China, and Sri Lanka.-Experienced in setting up global teams, providing support to multiple countries and jurisdictions in accordance with data privacy laws.

Management of telephony infastructure projects involving Voice Network, ICM, CTI, and IVR/VRU technologies for financial services including Credit Cards and Banking.

-Development and implementation of operations strategies and initiatives to increase revenue and reduce expense.-Business process re-engineering and small scale project management for customer service and customer retention departments.