Krystle B. Email & Phone Number

Long Beach, Ca, Us

Los Angeles, California, United States

Greater Los Angeles Area

Operations / Sales Manager• Manage a team of nationwide regional independent sales reps and consistently meet monthly sales quotas by timely sample distribution, providing merchandise planning/selling tools, establishing monthly sales goals, and analyzing sales trends by region• Open up new sales channels and market places for wholesale and retail sales such Amazon, Faire, OpenCart, and Macy's VDF; then complete onboarding process.• Oversee all daily operations including but not limited to: in-house sales, order processing, credit approvals, domestic and international production, inventory management, quality control, and logistics• Maintain sales relationships with over 1000 current specialty accounts as key program accounts such as TJX Companies and Ross.• Facilitate weekly meetings with warehouse/production team; manage reports to meet selling objectives, create time and action calendar and evaluate effectiveness of strategies.• Process domestic and international purchase orders through to shipping using Apparel Magic and/or EDI systems• Project accurate quantities for production by analyzing overall sales reports and selling progress• Travel to exhibit at seasonal market weeks and trade shows such as Project Las VegasProduction• Assist in overseeing all phases of product development including sourcing, purchasing, and maintaining inventory of fabric and trims; costing; and issuing cut tickets based on order and fabric allocation.• Update Tech Packs with the most current information for the BOM, construction notes, specs, label placements, and design sketches• Create PO’s for dye and trim send outs.• Work cross functionally between sales, customer service, and logistics to ensure timely delivery of products by following through and following up with multiple contractors regularly.• Facilitate and assist in garment fittings with designer and pattern maker• Measure samples received from Development through TOP samples in a timely manner

Cerritos, California, United States

Greater Los Angeles Area

• In-house account rep for West Coast, Midwest, and International territories including eCommerce.• Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of client and customer satisfaction are maintained.• Receive, process, and verify the accuracy of orders from Sales Reps and e-commerce division utilizing the organization’s internal CRM/mainframe systems (EasyShop).• Work closely with the buyers from key accounts (The Buckle, Dillard’s, Boot Barn, Shepler’s, Murdoch’s & Amazon) and e-commerce division to ensure their orders are entered into AIMS (Apparel Information Management System) and processed in timely manner.• Manage the sales order fulfillment process through EDI; work with allocators and other customer service team members in order to fulfill the units to satisfy the timely and complete shipments.• Manage and work internal departments to resolve customer service issues, including mis-shipments, quality control issues, stock shortages, late product, and RA requests.• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.• Attend MAGIC trade-shows to open new accounts and service existing clients.• Recruit talent to join the ROAR team by creating and posting job ads, reviewing resumes, and scheduling interviews.

Garden Grove, Ca

• General bookkeeping duties - timely prepare and maintain accounting records to CFO; process accounts payable, accounts receivable, deposits and payments; manage payroll including maintenance of payroll records and reports.• Shipping and logistics duties - Coordinate between sales, logistics and warehouse teams to ensure smooth communication and operations; pull orders from stock, pack and prepare for all outbound domestic and international shipments; utilize third party courier services; adhere to vendor shipping compliance manuals with companies such as Saks 5th Ave, Neiman Marcus, and Nordstrom.• Answer and respond to high-volume of inbound calls, emails and faxes; general office organization and management; maintain office supplies.• Research and respond to customer inquiries via phone and email• Ensure orders are received, processed and shipped in accordance with the customer’s requirements.• Monitor back-orders for products needed and follow-up with the customer on availability.• Research and book flight and hotel arrangements for Owner.• Sort and distribute daily/weekly/monthly reports and provide analysis as needed.• Accurately enter, track, and manage purchase orders.• Collaborate with production team to review operating practices and procedures to improve workflow and reporting procedures.

Garden Grove, Ca

• Enter and maintain updates for each style in Apparel Information Management System (AIMS); perform daily tracking of goods on order, in progress and in-transit to ensure timely delivery according to development calendar; create and distribute production status reports; follow-up with vendors, factory and Design/Merchandising as needed.• Partner with merchandisers to confirm accuracy of size breaks, tickets, and item information in AIMS; create and maintain approved vendor matrix, with costing and production capacity portfolio.• Create style master lists, cost sheets, BOM, cutting tickets, order/data entry, picking tickets, RMA’s, credit memos, purchase orders, material lists, invoices, and various reports in AIMS.• Create and monitor production and purchase orders to factories as well as coordinate tracking of all pre-production samples and stock deliveries.• Maintain product development logs, fabric/trim library and production archives library in partnership with Design.• Source and order fabric and trims though domestic and international vendors.• Monitor production schedules in order to meet critical deadlines.• Work with showrooms to maintain and build new and existing customer accounts by providing customer service in new/reorders, returns, exchanges, billing and shipping.

Escondido, Ca

• Assist all Customers, both internal and external, with parts and accessory requests, orders and questions.• Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.• Assist customers with determination of P&A requirements, lookup of merchandise in catalogues, micro-fiche, etc.• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.• Interface as needed with Service Department and ensure their P&A needs are being met• Work with ‘New Sales’ Customers to maximize sales and Customer Satisfaction.

Escondido. Ca

• Collect all documents required to complete proper paperwork ensuring the credit union lien is recorded with the appropriate agency in a timely manner. This includes processing state registration documents to ensure no additional fees or penalties are incurred.• Release paid titles daily and update the account tracking record. This includes completing at release of lien and filing for lost titles.• Ensure tracking records are updated on data system and on individual account records.• Check for accuracy in all documents and ensure that all required parts of forms are filled out and signed.• Maintaining file room and organize records

Escondido, Ca

• Deliver excellent customer service and demonstrate a high degree of professionalism. • Achieve high levels of sales performance and results.• Assist Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.• Maintain compliance with corporate communications by overseeing preparation of merchandise, displays and presentations• Assist the store team in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.• Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.