Krystle Eckrote Email & Phone Number

Columbia, Sc, Us

Columbia, South Carolina Area

Columbia, South Carolina Area

Engage business and technical application owners to provide updates and/or solutions to major incidents Provided technical support for over 200 applications through telephone, email and remote sharing tools Used Remedy and Assyst incident tracking system to log, track and manage incidentsDeveloped rapport with internal and external customers seeking resolutions and/or alternative business-solutionsResponsible for maintaining monthly metrics for 1st call resolution, OLA compliance, case resolution rate, etc…Provided ongoing coaching and mentoring through updating internal procedures, creating new procedures and sharing lessons learned to help improve knowledge and skills of Customer Support CenterDevelop onboarding training curriculum and schedule for new analysts in the department Responsible for Knowledge base article workflow, analyzing, investigating proposed articles, creating new articles, obtaining necessary approvals, and publishingLiaison for Customer Support Center to new employees of the Bank through CSC new hire trainingParticipated in various application testing projects, documenting issues per testing plan and communicating to the business application owner

Columbia, South Carolina Area

Played key role in the implementation of a company-wide hardware inventory systemCollaborated with software development to design SharePoint portal for maintaining and integrating procurement and inventoryStreamlined many IT billing processes for accountingPlayed a key role in office moves, expansions, and closures by coordinating with local office, IT support technicians,and vendorsWorked with team members to ensure software licensing, renewals, and central repository for agreements remain currentMaintained vendor relations through various communicationsManaged corporate hardware and software procurement systemPlayed crucial role in corporate wide SIIA software audit, resulting in substantial savings to the firmWorked with IT teams to create a process for maintaining software complianceImplemented toner recycling program in available locations within the Domestic offices

Columbia, South Carolina Area

Served customers by efficiently processing merchandise exchanges and returnsHandled customer inquiries and complaints in a professional mannerProcessed store credit card paymentsOperated computerized cash registerManaged cash transactions for accounts receivable

Columbia, Sc

Prepared weekly and monthly schedule and payroll for 10-15 employeesEfficient bookkeeping records and filingManaged a facility of 150-200 membersProcessed all contracts of incoming and outgoing membersAccurately processed credit card and ACH bank draft for membership feesAccurately maintained inventoryOrdered all supplies and merchandise for Pro ShopOrganized promotional events

Bachelor Of Arts, Business Administration & Psychology

Associate'S Degree, Business Administration And Management, General