Krystle Monroe Email & Phone Number

Plano, Tx, Us

Dallas, Texas, United States

Effectively manage a portfolio exceeding $4M, with a focus on achieving growth targets.Establish and nurture a strategic, long-term partnership with clients through continuous engagement, gaining insights into their industry, challenges, and strategies.Oversee the entire delivery of engagements, taking a leading role in pursuing new business opportunities and expanding offerings for clients.Engage with C-suite and senior leadership to strengthen relationships.Conduct weekly, quarterly, and annual reports to ensure customers are optimizing our products and services.Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.Knowledgeable of Data Center Operations, Telecom, IT, Cloud, and Networking.

Irving, Texas

Act as liaison between Verizon internal support teams and the client.Assists with oversight of all resources and support organizations within Verizon required to deliver the solution.Monitors ongoing service management to ensure compliance with SLAs and performance commitments.Engages with operations to communicate, and/or escalate on any outage and/or performance issues to Verizon and Client.Ensures that all contracted program deliverables are completed.Participates in any technical, network, SLA, contract compliance escalation as appropriate. Engages with client and Verizon leaders in the prioritization and resolution of escalations, as appropriate.Establishes periodic status meetings with client and Verizon resources to discuss status of contractual relationship.Assists Account Team in fielding any business and/or technical requests and engage the appropriate internal Verizon resources.Ensures SLA compliance as required by contract and provide reporting as required by the Client.Ensures client utilization and knowledge of Verizon client portal for web-based, self-service network management tools, including providing client training as necessary.Develops and is accountable for service improvement plans for chronic/critical Client issues.

Dallas/Fort Worth Area

Support various Anti-Money Laundering (AML) processes at Capital One, that include suspicious activity investigations, Currency Transaction Report (CTR) report monitoring, customer due diligence and enhanced due diligence or other processes. I work closely with AML Process Managers to perform quality checks and perform other critical functions.- Manage suspicious activity case work in a timely and efficient manner. Execute a variety of tasks in support of the conduct of investigations. Conduct a first level investigation.- Summarize, in writing, suspicious activity for advanced investigation.- Escalate cases and issues to management for advanced investigation and analysis.- Build and maintain awareness of the broader context and implications of the various types of risk affecting the business financial and legal reputation.- Assist with filing of Suspicious Activity Reports and Suspicious Transaction Reports in accordance with regulations FDCPA, GLBA, UDAAP, FCRA and FACTA, Identity Theft, Global Privacy, BSA/AML/OFAC, ECOA (Reg B), TILA (Reg Z), FTC Credit Rules, E-Sign and time limitations.

Farmers Branch

Acting in a project management operations role, guiding testing procedures, and contracted to perform QC reviews as required by a Top 4 US Bank and its personnel. Team Lead completing compliance testing, data enrichment, document remediation, memo writing, and revision so as to meet regulatory requirements mandated by the OCC and other regulatory agencies, ultimately ensuring business process/area complies with federal banking standards and laws.

Plano, Texas

Managed and maintained relationships with mortgage, credit card and deposit business partners across the company in Enterprise Customer Care (Office of the President). Liaison between Enterprise Customer Care and internal line of business partners. Negotiated SLAs to ensure resolution was provided with priority support when needed for complaint resolution. Facilitated weekly/monthly/quarterly operations meetings to discuss service level agreement performance and volume as well as any changes within the partner organization that may have an impact to the account teams. Implemented process and procedures through change management and analyzed trends to identify areas of opportunity. Traveled to different sites across the United States to build client relationships and provide training support.Proficient in all aspects of servicing a mortgage loanBankruptcyForeclosureDeed in LieuREOCustomer ServiceOriginationsCollectionsLoan Modifications