Krystle Monroe Email & Phone Number

Dallas, Texas, United States

Effectively manage a portfolio exceeding $4M, with a focus on achieving growth targets.Establish and nurture a strategic, long-term partnership with clients through continuous engagement, gaining insights into their industry, challenges, and strategies.Oversee the entire delivery of engagements, taking a leading role in pursuing new business opportunities.

Irving, Texas

Act as liaison between Verizon internal support teams and the client.Assists with oversight of all resources and support organizations within Verizon required to deliver the solution.Monitors ongoing service management to ensure compliance with SLAs and performance commitments.Engages with operations to communicate, and/or escalate on any outage and/or.

Dallas/Fort Worth Area

Support various Anti-Money Laundering (AML) processes at Capital One, that include suspicious activity investigations, Currency Transaction Report (CTR) report monitoring, customer due diligence and enhanced due diligence or other processes. I work closely with AML Process Managers to perform quality checks and perform other critical functions.- Manage.

Farmers Branch

Acting in a project management operations role, guiding testing procedures, and contracted to perform QC reviews as required by a Top 4 US Bank and its personnel. Team Lead completing compliance testing, data enrichment, document remediation, memo writing, and revision so as to meet regulatory requirements mandated by the OCC and other regulatory agencies.

Plano, Texas

Managed and maintained relationships with mortgage, credit card and deposit business partners across the company in Enterprise Customer Care (Office of the President). Liaison between Enterprise Customer Care and internal line of business partners. Negotiated SLAs to ensure resolution was provided with priority support when needed for complaint resolution..