* Managed a high volume of escalated inbound calls, resolving complex customer issues efficiently.* Provided outstanding service, identifying and resolving customer inquiries related to benefits, eligibility, and claims.* Educated customers on health care topics, helping them maximize their health plan benefits and select quality care providers.* Conducted additional projects( see project section), including creating instructional material to improve team performance and managing outreach projects to close gaps in care.

• Managed multiple design projects simultaneously, ensuring timely delivery and meeting client expectations within budget constraints.• Consulted with clients to understand their design needs, brand identity, and target audience, translating their vision into impactful visuals.• Developed and presented creative concepts through mockups and prototypes, fostering collaboration and securing client approval.• Executed high-quality graphic design solutions using industry-standard software (e.g., Adobe Creative Suite), including logos, branding materials, marketing collateral, and web graphics.• Maintained clear communication with clients throughout the design process, providing updates, addressing revisions, and ensuring their satisfaction.

* Provides reference, readers advisory, and periodicals services to patrons and Library District staff by searching files, references shelves, and automated library systems to locate requested information or materials.* Assists patrons in the selection and location of the Adult Reference collection, the circulating collection, periodicals, and other library materials.* Develop designs for various book displays within the library.* Interacts extensively over the telephone, and in person with patrons, district-wide staff and management, outside agencies, and other libraries* Maintains and files records and reports appropriate to the department.

Managed all aspects of a small behavioral health office, including scheduling, budgeting, and staff supervision.Implemented and streamlined office procedures, resulting in a 40% increase in patient appointments.Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.Oversaw project initiatives, such as implementing a new electronic health record system.Ensured adherence to HIPAA compliance regulations.