Krystle Smith Email and Phone Number

Increased coordinator productivity by 25% through KPI-driven training and development using Situational Leadership TheoryImproved efficiency by 30% through generative AI-based process improvements, saving the company $35,000 in payroll in Q1-Q2 2024. Delivered weekly virtual presentations to 100+ participants, sharing company updates and performance metrics. Managed a team of 12 senior coordinators supporting accounts valued at $430 millon, driving revenue growth and team success through goal monitoring and professional development.Led weekly training sessions, improving team operational knowledge by 15%Coordinated with interdepartmental leaders to streamline communication and processes and foster cross-functional collaboration, which enhanced operational efficiency and reduced workloads. Conducted quarterly performance reviews utilizing internal data and metrics, leading to an increase in team engagement, interdepartmental promotions, and retention rates.Facilitated a successful merger of two departments while working alongside leadership to improve training and development initiatives, demonstrating strategic thinking and organization. Collaborated with leadership and key stakeholders to align people operations with business objectives, ensuring that HR initiatives supported organizational growth and employee well-being.

Maintained client satisfaction by auditing a multi-millon dollar account with over 1000+ clinicians utilizing Excel and in-house software. Coordinated over 100 healthcare clinician placements per month, achieving an 60% extension rate.Served as the Senior Account Coordinator for the Prisma MSP account, exclusively responsible for managing shared Outlook Inbox and training new coordinators. Executed weekly clinician data audits, maintaining a 99% accuracy rate in internal records.Provided administrative support to the Account Management and Program Management team, ensuring a smooth and efficient business process and surpassing vendor partner and client expectations.

Increased yearly sales by 12% by utilizing connections within the community to host and attend events consistently surpassing daily, weekly, and monthly KPIs.Facilitated full cycle recruitment, leveraging social media (Instagram and Linkedin) channels to attract top-tier talent across diverse markets for all employment levels. Managed a team of 15 associates and managers, resulting in a storewide 96% NPS (Net Promoter Score) through customer service training programs and team-building initiatives.Proficiently utilized Microsoft, Dayforce, and Style Connect systems on a daily basis to ensure smooth operational workflows performing business tasks such as I9 certification, profit and loss reporting, background checks, and payroll.

- Responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability- Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner - Drives results through effective leadership and coaching- Maintains high visual standards throughout the store with effective merchandising; trains new hires on proper visual merchandising techniques

As sales lead it is my job to lead our team in sales throughout the day and during my assigned segments. As part of this I am responsible for knowing who is in the store at any given time as well as what they are looking for and what my associates are selling to them. It is part of my job to add on to each of these sales while caring for my own customers. At this time I am also in charge of all operation tasks in the store. This includes: Purging monthly paperwork, creating the weekly schedule for my team, organization of the sales floor and back room, and ensuring that all team members are up to date on all merchandise and POS (Point-Of-Sale) information.

- Investigated members of the Chalmette National Cemetery and their families- Conducted 45-60 minute tours of the cemetery to groups ranging from 2 - 20- Led incoming docents in interpretive tour guiding and training- Participated in historic preservation efforts- Created interpretive exhibit discussing the types of flags that are flown on the grounds- Participated in living history exhibits