Krystyn Slack Email & Phone Number

Tenaya Stone Spa, Disney'S Grand Californian Hotel & Spa

• Attendant and Front Desk Cast Member for Forbe’s Travel Guide 4-Star Rated Spa at the Disneyland Resort• Maintain guest satisfaction score of more than 90% on average across multiple metrics• Utilize complex appointment booking system (Book4Time) for all guest appointments, including anticipating guest arrival in order to provide a tailored guest service experience.• Guide spa guests on an immersive journey through Tenaya Stone Spa, with a focus and dedication to exceptional guest service.• Ensure every towel and robe is meticulously folded with acute attention to detail.• Collaborate with entire spa team, including Executive Leadership to provide seamless and non-intrusive service to all guests.• Manage complex calendars of Massage Therapists, Estheticians, Cosmetologists, and Nail Technicians for efficient and accurate bookings.• Cross-functional collaboration with teams from around the Disneyland Resort, including Banquets, Food & Beverage, Valet, Concierge, Guest Services, Front Desk, and others.

Irvine, California, United States

• Assist hundreds of customers per hour, guiding their beverage orders in order to ensure high levels of satisfaction• Prepare expertly crafted coffee and tea beverages based on hundreds of company-specific recipes• Provide exceptional customer service to hundreds of customers per hour in a high-volume and fast-paced environment• Maintain food & beverage health and safety standards to ensure safe consumption for guests

• Section lead/ buyer responsible for daily order to ensure shelves remain stocked with the most popular and best selling products to provide “wow” experience for customers• Unload trucks and accurately break down pallets to have store shelves stocked before opening each day• Forecast, order, and merchandise fresh flowers, plants, and bouquets to maximize sales, revenue, and customer satisfaction while minimizing waste and unsellable product.• Assist customers with customized floral arrangement recommendations for home use, events, and home staging with a high satisfaction rate.• Provide exceptional customer service in a fast-paced, high volume, and teamwork oriented environment to hundreds of customers per day.• Design, write copy, and paint captivating display murals to increase product knowledge, brand loyalty, and sales for advertised products that change frequently.

Orange County, California, United States

• Dedicated Customer Support staff responsible for facilitating a smooth and effortless vaccine experience for the 5 Orange County Super POD COVID-19 vaccine sites• Partnered with regional Fire Department personnel, Orange County Health Care Agency, nursing agencies, nursing students, and staffing agencies to ensure equitable and efficient COVID-19 vaccine distribution• Interacted with up to 3000 vaccine recipients daily while providing exceptional guest service• Troubleshoot for guests experiencing difficulty with the appointment scheduling application• Completed thousands of CDC Vaccination Record cards with 100% accuracy, verifying that patient data and vaccine information is correct• Developed rapport and trust with hundreds of vaccinator partners

• Responsible for tracking, organizing, palletizing, and processing every PO that has been designated for Hot Topic and BoxLunch e-commerce sales• Routinely processed between 5,000 and 10,000 individual units daily• Cross-trained with job knowledge of four additional roles in the CA Distribution Center within my first two months of employment• Solved complex problems with POs that require communication with multiple departments • Self-starter who takes initiative to seek out additional and more in-depth job knowledge to better grasp the complexities of retail and e-commerce merchandise• Partnered with multiple Distribution Center departments to assure that all e-commerce POs are processed in a timely manner, to aid in increased guest satisfaction• Ad-hoc duties as requested by supervisors on frequent occasions• Created a fully updated operating/training guide to be utilized by future Inventory Support Associates in their on the job training

Orange County, California, United States

• Lead Customer Service Representative responsible for overseeing one of the 170 Orange County Vote Centers operations for the Orange County Registrar of Voters for the 2020 Presidential General Election• Supervised all logistics of the Vote Center, including safe and confidential delivery of ballots at the conclusion of each of the five in-person voting days• Fostered confidence and trust in Orange County voters by adhering to strict confidentiality requirements to make sure that all eligible voters are able to cast their ballot safely and privately• Provided exceptional customer service to all voters in a high-volume and fast-paced environment• Promotly promoted from Vote Center Customer Service Representative to Vote Center Lead because of my keen attention to detail and ability to problem-solve with limited guidance• Organized and maintained operation of Vote Center with enhanced COVID-19 safety protocols• Tracked and processed payroll for 10 Customer Service Representatives assigned to my vote center

Irvine, Ca

• Responsible for a variety of tasks across multiple disciplines in a creative office environment• Bright-spirited executive assistant known for impeccable organizational skills, concierge-level hospitality, and exceptional attention to detail• Customer service expert dedicated to making every guest and employee feel "at home" at Gigasavvy, including but not limited to addressing every scheduled guest by name upon arrival• Partnered with Executive Leadership to effectively coordinate large scale external client events including networking events, speaker series events, cocktail receptions, and sit down dinners for high profile clients and guests• Maintained and elevated company culture to create an inclusive environment that was built on values such as collaboration, creativity, and family, both in-office and during the COVID-19 pandemic• Regarded as an exceptional team member capable of accomplishing any task while exceeding expectations• Coordinated all company events with great success, including but not limited to: annual company holiday party, individual birthday celebrations for each team member, Friendsgiving, Halloween, etc.• Logistics champion, both in-office and during COVID-19 pandemic• Spearheaded office inventory for everything from traditional office supplies to company-provided snacks, beverages, and general hospitality items• Onboarded all new team members, including taking professional-quality studio headshots• Behind-the-scenes photographer for high profile client photoshoots. Produced media that was utilized both internally and externally • Maintained multiple budgets for office management, company events, etc• Wrote, produced, and distributed the Gigasavvy Weekly Roundup Newsletter that provided useful community insight and information during the COVID-19 pandemic

• Professional action sports photography company turned motocross media brand. Featuring exclusive content, insightful interviews, and captivating photographs. Primarily focused on professional Supercross and Motocross in the United States.• Founder/Editor-in-Chief of one of the most well-respected new motocross media brands in the United States. Internationally and domestically published writer and photographer.• Esteemed contributor to multiple top-ranking motocross publications including: Racer X Illustrated, Motocross Action Magazine, Motocross Performance Magazine (Canada), DirtBikes.Com• Regarded as incredibly professional with exceptional work ethic• First-ever female journalist and photographer to cover all 29 professional AMA events in a single season (2017)• Demonstrated ability to manage multiple projects in a fast-paced and deadline-driven environment• Work directly with high-level professional athletes to tell their stories accurately, passionately, and positively with discernment for sensitive and confidential information• Effectively built relationships with promoters, operations team members, team PR representatives, riders, and other photographers to facilitate an environment of growth for the greater good for the sports of Supercross and Motocross• Expertly managed PR and Social Media for two professional racing teams, including weekly race reports, press releases, and photo galleries tailored to each team's specific needs and marketing objectives• Sponsor relationship manager responsible for building and maintaining relationships across multiple entities including: Event promoters, race teams, and multiple domestic and international publications• Grew MXPMAG (Motocross Performance Magazine) Instagram account by more than 50% in less than 12 months from approximately 6,000 followers to more than 14,000 followers with zero paid ads

Bandera - Corona Del Mar, Ca

• Provide exceptional customer service to high-profile clientele in a high-volume, fast-paced, and results-driven environment consistent with Hillstone Restaurant Group expectations.• Execute multiple tasks with a sense of urgency while maintaining elegance and high levels of professionalism.• Frequently utilized as a "VIP" server, responsible for flawlessly executing all points of service for the dining experience of Hillstone Restaurant Group corporate officials, including George Biel, owner and founder of Hillstone Restaurant Group. • Regarded as an extremely hard-working and invaluable asset who is consistently working for the improvement of the group. • Build strong relationships with new and returning guests .• Responsible for training new-hire employees, ensuring that all new employees are set up for success and understand the "how" and "why" of the Hillstone Restaurant Group policies and expectations.

• Created and implemented dancethemagic.com Blog. Responsible for creating weekly engaging content that informs, inspires, and educates our event participants and potential clients• Collaborated with web developers to introduce a brand new and improved online registration agent for event participants to facilitate a more comprehensive and enhanced client experience• Staff photographer who provided comprehensive coverage of high profile company events that included thousands of participants• Designed, developed, and sourced new Dance the Magic merchandise offerings as Merchandise Project Manager• UX and UI Designer for Online Registration Agent, Blog, and Merchandise Shop

Bandera - Sacramento, Ca

• Provided exceptional customer service to high-profile clientele in a high-volume, fast-paced, and results-driven environment consistent with Hillstone Restaurant Group expectations.• Executed multiple tasks with a sense of urgency while maintaining elegance and high levels of professionalism.• Frequently utilized as a "VIP" server, responsible for flawlessly executing all points of service for the dining experience of Hillstone Restaurant Group corporate officials, including George Biel, owner and founder of Hillstone Restaurant Group. • Regarded as an extremely hard-working and invaluable asset who is consistently working for the improvement of the group. • Built strong relationships with new and returning guests .• Responsible for training new-hire employees on days one and two of a five day training program, ensuring that all new employees are set up for success and understand the "how" and "why" of the Hillstone Restaurant Group policies and expectations.

California

Staff photographer and writer responsible for capturing impressive action photos & emotional moments and writing captivating article content that showcases the Golden State's elite talent in both amateur and professional motocross.

Murietta, Ca

• Official CampREV photographer responsible for capturing professional images for 200+ participants in various lighting conditions – specializing in motocross (action) and lifestyle photography.• Designed custom mixed-media digital “postcards” for each individul camper at the conclusion of both 2014 CampREV Summer Camps, featuring CampREV graphics and rider photos. Over 200 unique and aesthetically pleasing postcard designs created with expert attention to detail utilizing Adobe Illustrator. • Gained proficient knowledge in Adobe Photoshop Lightroom as well as Adobe Illustrator.• Responsible for eloquently and professionally written monthly PanicREV e-mail newsletter updates as well as CampREV recaps. • Captured professional action photos that were frequently featured on @PanicRev Instagram account, reaching a network of over 18K followers.

• Created excitement and awareness for the StubHub brand by managing the StubHub Fan Experience at major Los Angeles Area sporting events, including: LA Lakers ,LA Clippers, LA Kings, LA Galaxy, and Chivas USA.• Coordinated day-of event logistics and ensured all tech aspects (software, servers, internet connection, etc.) of the "Fan Experience" were running smoothly to create a seamless experience for all fans.• Led a team of up to 16 brand ambassadors to promote StubHub as the preferred ticket resale outlet.• Event day Social Media Manager responsible for all content on @stubhubexperience Instagram and steady growth of Fan Experience social media presence• Utilized cutting-edge technology to provide one-of-a-kind fan experiences at top Los Angeles area sporting events

• Provided exceptional guest service to thousands of guests daily.• Supervised teams of up to 50 at a time to ensure successful daily operation of Entertainment Department at the Disneyland Resort• Performed on-stage, alongside world-famous Disney branded characters, in front of 20,000+ guests daily.• Recognized as a top trainer in the department for new hire on-boarding.• Regarded as incredibly reliable and professional and capable of flawlessly interacting with all levels of Cast Members from front line through executive level.• Passionate and incredibly knowledgeable about The Walt Disney Company standards of Guest Service

Anaheim, Ca

• Effectively facilitated The Walt Disney Co. orientation program for all new-hire employees.• Led eight-hour, 200 page scripted training program to up to 200 attendees per class. • Partnered with multiple Disneyland Resort departments to deliver seamless content and prepare new Cast Members (employees) for a successful career with The Walt Disney Co.• Regarded as one of the most successful facilitators on the team. Routinely selected to lead classes with high-profile attendees or guests.• Created lasting positive impact on new-hires years after attending Traditions.• Effectively and efficiently managed all day-of event logistics including: check in, classroom AV and media needs, theme park tour, and name tag delivery for classes of up to 200 people.• Exemplary and engaging public speaker, comfortable in front of small or large audiences.• Demonstrated extensive knowledge of Disney Parks, Experiences and Products business units.

Disneyland Resort, Anaheim, Ca

• Managed "Disney Wish Program" and coordinated 600+ detailed "wish request" events annually, including multiple events per day, by partnering with national organizations such as the Make-A-Wish Foundation.• Spearheaded unique Make-A-Wish experience for the Grand Re-Opening of Disney California Adventure Park. Coordinated event that allowed four "Wish Kids" to attend Grand Re-Opening event prior to the general public. Partnered with the Make-A-Wish Foundation and local media outlets to highlight the wish requests of the selected Make-A-Wish kids, enhancing relationship with the Make-A-Wish Foundation and better showcasing the Disney brand in the community.• Frequently selected to host visiting media entities for high profile special events, including movie premieres, attraction openings, and theme park grand re-openings. • Processed all non-profit donation requests for 13 Western-most United States - approximately 1,000 requests monthly.• Worked with $1 million budget to facilitate $12 million ROI that impacted countless non-profit organizations throughout Orange County and the 13 Western-most United States.• Frequently worked directly with high-level executives to further Disneyland Resort Community Relations Initiatives• Built strong relationships with local and national non-profit organizations to enhance the Disney brand in the community.• Responded to all related e-mail and phone messages across multiple e-mail accounts and phone numbers in a timely and professional manner.• Represented the Disneyland Resort at various high-profile galas and events.

Bachelor Of Arts (Ba), Psychology And Social Behavior

Activities and Societies: NCAA Women's Novice Rowing

High School

Activities and Societies: Advanced Drama, Varsity Cheerleader, Student Body Treasurer, California Honor Society