Mortgage Loan Originator- NMLS #2028310Florida, Georgia, Ohio, Michigan, Illinois, Minnesota, District of Columbia, Texas, North Carolina

ASCOM is a communication solutions provider focused on mobile workflow. Its vision is to close digital information gaps, allowing for best possible decisions, anyplace, anywhere. The main focus is healthcare. However ASCOM is also active in additional demanding sectors delivering productivity and safety enhancing communication solutions to companies, organizations and institutions in North America and around the globe. • Served an instrumental role in closing medical accounts valued at $3.2M in annual sales. • Worked with healthcare customers including hospital and senior living facilities. • Manage relationship building and strategic partnerships including channel partners, and elite partners. • Product management including work with the end user to train and demonstrate nurse call stations and emergency call systems. • Managed strategy development and results for health and medical sales in Florida. • Managed all facets of project management, product sales, education and brand awareness initiatives. • Upsell customers on products and services. • Forecasted and documented annual and quarterly profits. • Established strategy planning for pursuing new customer groups and product opportunities. • Analyzed regional market trends and metrics to create strategic direction and discover new opportunities for growth.

FIS is an Information and Technology Services company that advances the way the world pays, banks and invests. • Project management of the strategic direction of developing relationships to enable strategic customer success. • Built client relationships using excellent communication and interpersonal skills to provide exceptional customer service. • Coaching regarding retention and customer service to achieve operational excellence and success. • Managing the project to match service to results and documenting user success.

Supported and grew relationships with clients by offering a wide range of Epsilon products and service. • Managing project and cross-functional teams for success in the delivery of end user engagement including match analytical team resources, match creative resources, technical/operational subject matter experts and external research. • Presented new products, service, and sales quotes to match client needs and grow the account organically. • Managing and coordination for the successful collaboration and execution of the strategic consulting engagement process for assigned clients. • Mentor and coach proactive problem solving.

Over 12 years of Loyalty Marketing Experience & Call Center Development* Loyalty Marketing* CRM* Customer Experience* Loyalty Programs & Development* Marketing Strategies* Call Center Development* 10 yrs Telecom experience

Led, executed and managed all CRM initiatives. • Launched and implemented the first within the industry comprehensive national loyalty program. • Realized twenty four (24)% improvements in customer churn, (6.34)% increase in customer spend among members, and (313)% increase on ROI. • Consistently exceeded membership goals and drove more than $65.9 million in incremental revenue from program launch through September 2010, while garnering several industry awards. • Developed a forty (40) person call center which included oversight of the operations supervisor, managers and support roles designed to proactively contact each new customer to ensure product satisfaction. • Mentoring and coaching staff to achieve goals.