- Promotes, fulfills, and presents orders for customers quickly and accurately- Ensures that cookie merchandise is placed on the counter and is visually presentable to customers- Accurately and effectively carries out all P.O.S. processes including cash and receipt handling and entering customer details for loyalty points- Handles customer issues and/or questions related to promotions, returns and refunds- Maintain cookie quality by doing appropriate standard process and procedures in collaboration with other team members

- Promotes, fulfills, and presents orders for customers quickly and accurately- Accurately and effectively carries out all P.O.S. processes including cash and receipt handling and entering customer details for loyalty points- Handles customer issues and/or questions related to promotions, rewards, and refunds

- Led a team of 3 team members and streamlined and improved the company’s processes and documents for the end-to-end Onboarding and 3 end-to-end Offboarding processes (resignation, termination, and end-of-contract) in collaboration with the Operations team- Reviewed and screened a daily average of 50 applications for tech and non-tech roles through the company’s Applicant Tracking System - Monitored and processed a daily average of 5 interns for offboarding- Created a digital Welcome Kit resulting to an improved onboarding experience for new team members

- Developed service proposals for potential clients- Developed and managed timelines, learning content, and materials for clients with internal team - Facilitated over 550 hours of in-person and virtual trainings, coaching workshops and individual coaching sessions- Facilitated the development of a tech-based coaching platform from problem-solution identification and customer persona identification and validation.

- Managed overall startup operations and initiated and rolled out business strategies to increase company’s presence and revenue by 63%- Developed service proposals for clients and engaged in sales calls- Designed and executed talent acquisition and management strategies for 9 clients including recruitment (job posting, interviewing, conducting assessments), onboarding, and performance management- Facilitated the development of a tech-based solution platform from problem-solution identification, customer persona identification and validation, and designing a minimum viable product

- Organized monthly gatherings and three major community events focused on raising awareness on Maternal Mental Health- Supported mothers through peer counseling and referred them to appropriate professional support

- Developed project proposals for grant opportunities from private and government grant-giving bodies to conduct marine conservation education to Aboriginal Australians and Torres Strait Islanders; approved for one community grant amounting to AU$20,000- Coordinated across teams to plan, implement and evaluate two virtual events to promote Envirotech's Certificate and Diploma courses in Marine Habitat Conservation and Rehabilitation and Sustainability- Assisted in the talent acquisition of additional team members under the Operations and Academic Departments- Designed and facilitated a performance management system and a Leadership Development Program for Department Managers

- Facilitated enrolment for 100+ potential, incoming and current domestic and international students in the institution’s Student Management System - Coordinated with Immigration Consultants and ensured students' personal and visa information are correct and updated

- Represent the hub in global and national conferences and meetings hosted by the World Economic Forum and Shapers Community and facilitate collaborations among Global Shaper hubs- Represent the hub for the Regional Council for Mental Health, an initiative of the province's Department of Health, and the Mental Health Research Priorities initiative of the World Association for Psychosocial Rehabilitation (WAPR) - Philippines- Managed financial operations and core hub activities

- Create a process and draft a process manual for the hub's Project Management process- Facilitate discussions with Project Heads about developing their projects- Provide a Project Management workshop for the hub members in partnership with Iloilo Local Economic Development Foundation (ILEDF)

- Hosted a roundtable discussion about Mental Health among the youth in Iloilo City among stakeholders from the academe, government, non-government, health, and the youth sectors which led to better coordination and advertisement of mental health activities and event within the province- Hosted events and collaborated with different organizations, schools, and Global Shaper hubs about Mental Health awareness

- Coached Unit and Sales leaders in ensuring that their team's human capital are effectively utilized to reach the organization's business goals- Performed services in Planning, Recruitment, Training, Organizational Development and Leadership Development processes

Instructor on Good Governance and Corporate Social Responsibility

- Planned, managed, and facilitated community and marketing events like Sparkathons and crowdfunding workshops- Consulted for 3 clients about the crowdfunding process for their projects which led to two funded projects- Involved in the User Testing during the Beta stage of the development of the crowdfunding platformAchievement: 3rd place in Project Pagsulong Competition 2012

- Planned and executed process improvements and documentations for end-to-end visa process and immigration compliance for local and foreign employees- Managed stakeholders across different functions to assist in talent fulfillment of projects across Accenture's global offices

- Assisted 100+ employees with their visa applications and provided immigration advise across geographic units on business trips or international assignments

- Managed a 15-month long, 3-phase leadership program entitled “Champions of Good Governance for Education Leadership Seminar” for 100 Philippine Local Government Officials from Luzon, Visayas, and Mindanao.- Managed a 3-day program entitled “Champions for the Environment Leadership Seminar” for 30 Environmental Management Bureau Chiefs of the Department of Environment and National Resources.- Managed a project entitled “Best Practices for Election Campaigns and Strategies” for Philippine Representatives in the Congress and Local Government Officials.

- Facilitated the expatriation process of IBM US Executives into Asia and The Pacific countries such as China, Japan, Hong Kong, Taiwan, and Malaysia - Provided advise on compensation packages and access to immigration case managers, move counselors, and destination service providers