Krzysztof Dancewicz Email & Phone Number

Sydney, Australia

In my role as Director - ANZ at Bluepineapple, I am responsible for driving customer success, building strategic business relationships and leading a team of consultants. Last 5 years have seen cloud services emerge as a new driving force for Australian business, it’s the right time to be a part of this success story. I am enjoying working in the.

Sydney

Took ownership of all delivery operations across ANZ. Was the go-to person with respect customer success and oversight of the Managed Services offering. Ensured customer engagement and helped build a strong customer success culture. Part of the senior management team reporting directly to the CEO.Strong exposure to pre-sales and key account management..

Helping companies succeed with Salesforce.com

Sydney, Australia

• Developed a trusted advisor relationship within large enterprise customers, Primarily focusing on NSW government agencies. Created and managed a service delivery plan and the delivery of Service Management and.
• Customer satisfaction result of 87.5% through focus on building long-term relationships
• Project Lead for successful implementation of Service Catalogue and service costing model to NSW Government agency with an estimated potential ROI of 77%
• Co-delivered several Service Management engagements such as Service Definition Mapping and ITIL Baseline Risk assessments with 100% very satisfied customer satisfaction results on all engagements
• As the Subject Matter Expert for Service Management increased uptake of service management engagements and revenue within NSW portfolio.
• Grew portfolio through service delivery planning by 85% for 2011 Fiscal year against a target of 15%

Sydney, Australia

• Management of small to medium size enterprises with focus on incident management, followed by recommendations of proactive services to assist with reduction of incidents with Microsoft technology.Critical situation.
• YOY growth in customer satisfaction response and results with highest achievement of 84% very satisfied customers
• Exceeded global critical situation management KPI’s including response times within SLA at 100% for 3 years
• Introduced new process for management of large customer base which influenced an increase in customer satisfaction results by 5%
• Developed KPI reporting system to management allowing for greater understanding of customer satisfaction and profitability of portfolio of customers.
• Increased TAM utilisation by 7% across Australia through Critical Situation Management reform project for Australian Premier Support

Sydney, Australia

• Responsible for increasing efficiency and productivity of day to day company operations along with increasing the company’s exposure through online sales marketing strategies. Achievements
• Designed and created company branding and marketing material
• Re-developed company website
• Implemented eCommerce strategies
• Increased customer base through online marketing by 11%
• Reviewed and developed customer ordering and sales processes using MYOB

• Manager of the support team, responsible for internal process improvement and administration of IT resources. Managed the deployment, training and support of iSell Software to customers.Achievements
• Deployed and trained iSell software to over 100 IT resellers
• Deployed 30 eCommerce websites
• Refined customer deployment process with reduction in duration from 8 weeks to 2 week scheduled and managed implementation.
• Developed and implemented incident and problem management processes
• Implemented patch and security update management process for all IT systems

Melbourne, Australia

• Achievements
• Project Manager for successful PC refresh project, delivered on time, with deployment of 1800 laptops and desktops across 35 sites
• Managed Printer deployment across primary and major secondary hospital sites including decommissioning of all unmanaged printers from all sites to reduce costs
• Reviewed and upgraded Service Desk incident, problem and change management systems and refinement or processes including establishment of severity matrix
• Implemented Knowledge base
• Established relationships between IT and hospital departments to drive a centralised IT model

Sydney, Australia

Sydney

Sydney A

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Electronics Techology Certificate 1