Krzysztof Ołdak Email and Phone Number

Management of day to day operations within the client including; receipt and ownership of projects/programmes including innovation and strategy in partnership with the client· Taking personal accountability for new product implementation projects.· Management and motivation of a first class customer service orientated team providing instore POS material and associated marketing services in respect of the clients contract for a defined country· Deliver contracted… Show more Management of day to day operations within the client including; receipt and ownership of projects/programmes including innovation and strategy in partnership with the client· Taking personal accountability for new product implementation projects.· Management and motivation of a first class customer service orientated team providing instore POS material and associated marketing services in respect of the clients contract for a defined country· Deliver contracted service levels, quality standards and committed deadlines to ensure client satisfaction. · Work alongside Business Process Controllers and the Purchase Managers to ensure delivery is in line with business requirements. Handling escalations and interventions as required to ensure delivery for the client in line with SLA and expectations.· Respond to and seek out opportunities within the Account to develop profitable business, including the creation and delivery of proposals, quotations, pitches and presentations to build new and develop existing business opportunities.· Develop and implement account plans to deliver incremental and sustainable profit growth KPI: prepare budget forecasts in advance with key client stakeholders· In collaboration with other Client Relationship Manager and Country Manager, share best practice and design, drive and deliver continuous improvement initiatives which grow and develop service excellence.· Build and develop sustainable client partnerships, identifying and managing key decision makers, stakeholders and influencers· Liaise and maintain the relationship with relevant 3rd party suppliers alongside the purchasing and sourcing teams Show less

- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services- POSM design & development (multi-material production)- Tailor made production & services of mass promotional items- Implementation, monitoring and post analysis of all projects- Good understanding of the business, products and services > professional advice and expert service- Foster and develop relationships with Key… Show more - Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services- POSM design & development (multi-material production)- Tailor made production & services of mass promotional items- Implementation, monitoring and post analysis of all projects- Good understanding of the business, products and services > professional advice and expert service- Foster and develop relationships with Key Clients- Point of Sales Materials (POSM) Show less