Kristen Mantovani Email & Phone Number

Troy, Michigan, United States

Answer incoming calls for a local credit union.

Chesterfield, Michigan, United States

Maintain students and classroom in teacher’s absence.Teach variety of subjects to students while utilizing time management skills to follow class schedule.

Manage all aspects of childcare, including child development activities, education, and extracurricular events.Household management skills, such as event and daily scheduling, culinary planning, and budget tracking.

Troy, MI

Assisted call center representatives with policies and procedures in urgent manner.Handled escalated customer issues. Interface with other departments to provide efficient resolution.Analyzed call center metrics for each representative to ensure increased performance productivity.

Troy, Michigan, United States

• Manage a team of 15-22 telephone bankers at an inbound call center for Chase bank.
• Supervised employee activities at inbound call center, including quality monitors, sales coaching, scheduling concerns, and compliance issues.
• Monitored Real-Time Adherence system to optimize productivity and efficiency.Track completed training and scheduled as service levels allowed, while achieving completion goals.Provided employee assistance regarding.
• Monitored Real-Time Adherence system to optimize productivity and efficiency.Track completed training and scheduled as service levels allowed, while achieving completion goals.Provided employee assistance regarding.

Manage FOH and BOH operations and staff for a popular, make-your-own stir-fry restaurant.