Overseeing the daily operations of the BPO center: This involves managing staff, ensuring that client projects are completed on time and to a high standard, and maintaining the physical infrastructure of the office.Business development: Identifying new opportunities for growth and expanding Skylink’s client base. This may involve networking, cold calling, and marketing efforts.Client relationship management: Building strong relationships with existing clients to ensure their continued business and satisfaction with Skylink’s services.Financial management: Overseeing the budget for the Karachi office and ensuring that expenses are kept within budget. This may involve hiring staff based on cost-effectiveness and negotiating contracts with clients to maximize revenue.Compliance with regulations: Ensuring that Skylink adheres to all relevant local and international regulations related to BPO operations, data security, and employee welfare

As a Manager at Earthlink overseeing operations and leading a team of 68 individuals across the Dubai and Karachi offices, my role is multifaceted and critical to the company's success. In this position, I am responsible for ensuring the smooth functioning of day-to-day operations, driving efficiency, and fostering a collaborative work environment to achieve organizational goals.

As a Sales and Support Manager at the Dubai office under the Earthlink umbrella, my role would primarily focus on managing the operations of the sales and support teams. I would be responsible for leading a team of 27 individuals, providing them with guidance, coaching, and resources to help them achieve their professional goals. I would also be tasked with ensuring that our sales and support processes are running smoothly and efficiently, addressing any challenges or issues that arise promptly. This may involve implementing new tools or procedures, conducting training sessions, or collaborating with cross-functional teams to address complex customer queries. Additionally, I would be expected to contribute to business development efforts by identifying new sales opportunities and building strong relationships with key clients. Overall, my role would be critical in driving the success of LinkedIn’s Dubai office and delivering exceptional customer experiences.

As a Senior Sales Manager at Arktel in the Karachi office, I am responsible for leading a team of 19 sales staff members. Arktel is a newly established startup in the telecommunications industry, and my role involves overseeing the sales operations and strategies to drive revenue growth and market expansion

As a Key Account Manager at Earthlink, I lead a team of 11 Account Managers in the Karachi office. With a strong background in account management and team leadership, I am dedicated to driving growth and fostering strong client relationships. My role involves developing strategic account plans, overseeing the sales process, and ensuring customer satisfaction. I thrive in fast-paced environments and excel at motivating my team to achieve their targets.

As a Senior Sales Executive at Al Wafiq Global, specializing in selling telecom products in the UAE for the Karachi office, my role involves spearheading sales initiatives, fostering client relationships, and driving revenue growth within the telecommunications sector. With a focus on the UAE market, particularly in Karachi, I leverage my expertise in telecom products to identify opportunities, negotiate contracts, and exceed sales targets.

As a Sales Executive at Al Wafiq Global, I am responsible for driving sales of telecom products in the UAE market specifically from our Karachi office. My role involves developing and implementing sales strategies to meet and exceed revenue targets.