• Six sigma training and consulting for across organization-support and service delivery• Develop the six sigma culture and continual improvement in the entire organization• Develop CI framework for diving process improvement initiatives across the organization• Process re-engineering in Global Finance Shared Services for cash allocation through six sigma approach• Responsible for ISO 9001 audits (Internal and External) and certification for global offices• Risk management evaluation for critical business areas and domain• COPC audits and ensuring compliance on all client and internal metrics• Driving Six Sigma training and consulting for all functions• Participate in client engagements for operational excellence branding and awareness

• Driving operational, client driven and COPC metrics and for entire site for all service delivery functions .Driving process improvement projects by Six Sigma, Lean and Kaizen methodologies for all functions.• Driving internal metrics for site score card for the site for service delivery as well as corporate functions by executing weekly site reviews with site Head and fortnightly site reviews • Responsible for site score card for the site on performance metrics – COPC• Driving COPC audits and ensuring compliance on all client and internal metrics• Driving Six Sigma training and consulting for all functions (Corporate and Delivery )

• Part of a Global Consulting team which deals with process improvement projects organization wide through Lean Six Sigma, Kaizen and other methodologies• Lead and manage ISO 27001 & 9001 standards across the organization globally• Establishing a framework for measuring and reporting quality.• Establishing a framework for identifying and reporting progress on key performance metrics for all teams imparting trainings on quality tools to all its associates in delivery as wells as corporate services team.• Assist them in driving improvement projects using the various quality tools across the organization which will result in continuous improvement of transactional productivity and quality of our services to our customers and efficient utilization of resources in the corporate service functions.• Provide consulting services to all locations in their efforts towards certifying their operations to QMS and ISMS standards• Manage and sustain certifications on QMS and ISMS for all locations• Continually improving the effectiveness of the Quality framework by identifying and reporting progress on key performance metrics for all the functions.• Build Quality DNA of the organization by providing best in class trainings on quality tools and techniques to Integreon associates.• Drive successful implementation of Quality tools in day to day operations management and corporate functions• Identify and Implement continuous Improvement Initiatives across the organization for continuously improving transactional productivity and quality of our services to our customers and efficient utilization of resources in different functions thus contributing to the bottom line.

Managed Business Operations for a UK client of back office Utilities operations & process improvement as an AM - Operations

Managed a Team of Technical Support Associates for the ISP connection (Technical project) .

Operations : Managed a Team of Customer Care Specialists for a US based Airlines (customer relations) project.