Kristin Salvatora, Mba Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Leading 5 customer focused yet diverse teams to implement, enable, consult and support our customers on their path to success with Flow. Always focused on improving retention, identifying gaps in our process and opportunities to improve - I love the challenges faced in a growing org to perfect the customer experience. These 5 teams (~ 35 people) allow me to focus on coaching, mentoring & strategy and for our org as a whole to improve the customer experience from beginning to end while also learning a TON about the SDLC, Engineering and product efficiency. Tools used: Gainsight, Jira, Trello, Salesforce, Confluence, Zendesk

Denver, Colorado, United States

She's Independent is a predominantly female (& fully inclusive) impact investor group as well as financial education platform. Focused on angel investment for growth stage companies, I advise on business strategy, deal sourcing & due diligence efforts for our growing community of angel investors. Join us! https://shesindependent.com/collections/courses-and-bootcamps/products/intro-to-investing

I’ve just joined Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.

Denver, Colorado, United States

Leads, hires, mentors & retains 3 growing teams and budget (over 30 people) – Customer Success (CS), Customer Support & Data Operations (Ops) at Real Estate SaaS startup. Responsible for customer success strategy, $35M+ annual recurring revenue across B2C and B2B and continuously improving process & data analytics focused on customer satisfaction (CSAT & NPS). Top liaison for advocating the customer voice to Product, Marketing, Sales & Exec team.

Denver Metropolitan Area

Customer Success Director focused on dispensing our product to pharmacies to reduce pill pilfering & child access to medications. Brought in to an early-stage startup of 7 people for a pharmaceutical product to create the customer journey, manage pilot customers & expand sales. Traveled onsite for training/Go Lives to improve product adoption & gather feedback.

Denver, Co

Began as a Customer Experience Consultant, and grew to the Manager of the team. Managed, hired, coached and retained a team of 13 account managers supporting MyRounding (SaaS) customers across the US and Canada – $8M+ in recurring revenue and averaging 96% renewal rates. Managed customer accounts including presenting to nursing leaders & hospital executives on driving change within patient experience, behavior variation & staff engagement during 12 customer visits annually. Provided customer support, training, documentation, onsite coaching, data analysis & change management opportunities to improve hospital’s process & initiatives. Accomplishments:• Improved renewal rates to 96% during my tenure through team work, team specialization, and brainstorming new customer engagement tactics including training, monthly user groups, documentation, onsite presentations & ROI data analytics.• Managed largest accounts totaling over $1M Annual Recurring Revenue; grew my accounts 10% in 2019 and was top Sales team partner for large hospital presentations worth $1M+. • Created internal training programs – enhancing the team’s speaking & account management & coaching skills.• Rated ‘Exceeds Expectations’ for all annual performance reviews & revered as the top performer on the team. • Managed and improved the Admit Transfer Discharge (ADT) integration process with top Electronic Medical Records (EMRs) such as Epic & Cerner for 3 years resulting in 25% reduction in time to integrate. • Top collaborator with Product Management (PM), Quality Assurance & Development to better the product - requirement gathering, designing, grooming, testing & documentation. Took over PM role for 6 months.

Aurora, Co

Department of Veterans Affairs - Office of Construction and Facilities Maintenance (CFM)

Washington, Dc

Washington Dc

Arlington, Va

Ba, Economics

Mba, Global Business

Education record