Customer experience leader and manager, recruiter and problem solver. Optimizes production, quality and performance to boost revenue, secure trust and reduce costs. Builds regions and organizations and exceptional at protecting the client base using continuous improvement methodology.Management strengths:• Builds organizations, directs, hires, trains and leads.• Manages development, deployment, execution of professionals.• Analyzes market conditions, recaptures contracts, protects accounts.• Cultivates key cross-functional relationships• Resolves pain pointsEducation, certifications, licenses: BSSE curriculum, Organizational and Interactive Leadership, Quality Management, Texas TDI licensed.Key words: Operations, Negotiations, Contracts, Contact Center, Customer Service, Projects, Team Leadership, Technical Manager, Trending Analytics, Support, QC Communications, Technology, Client Relations, Administration, Strategic Planning, Mentoring, Direct, Accountable, People management, Costs, Schedules, Continuous Improvement, Recruitment, Individual development, Performance reviews, Compensation decisions, Mutual collaborationKim BauerAustin, Texasbauer.kim123@gmail.com
Listed skills include Testing, Test Engineering, Management, Perl, and 46 others.