Kim Bauer Email & Phone Number

Austin, Texas, United States

I serve as the primary point of contact for employees seeking guidance on their benefits. I excel in interpreting complex benefit plans, facilitating enrollment processes. My ability to articulate policy details effectively ensures that employees make informed decisions. Ultimately, I play a pivotal role in empowering employees to optimize their benefits experience at NFP, contributing to overall satisfaction and well-being.

Austin, Texas, United States

Drove productivity, contact center support and coaching at a district-level that incorporated 20-30 independent principle agencies. Developed strategies and business analytics. Ensured excellent service levels and high NPS scores. Developed business progress, success, strategic growth and metrics.

Austin, Texas Area

Recruited and managed a global team delivering world class cyber security network management and product system delivery integration to enterprise clients.- Established and implemented standards for the department and clients.- Evaluated business growth areas and positive impacts.- Stabilized critical issues, ensured long term customer environment reliability.- Directed achievable goals, performances, metrics.- Increased SLA revenue and received customer appreciation letters.- Accountable for agreements, policies, practices, revenue targets, renewals.- Sustained group's roles, provided business clarity, improved existing processes.- Created team career and planning portfolios, strategic objectives, stretch goals.- Ensured staff certifications and delivery of best practices across verticals.- Fostered team ownership and honor, delivering best outcome for the customer.Specialties: Senior Manager, Customer Satisfaction, Customer Service, Customer Experience, Driving Results, Loss Prevention, Customer Retention, Team Building, Team Leadership, Management, Requirements Analysis, Business Analysis, Process Mapping, Data Analysis, Product Management, Process Development, Process Improvement, Quality, Contract Negotiation

Provided overall quality improvement of Device Test department, supervision of quality activities, administration, technical operations. Included strategies, increased team expertise and technology preparation. Refined training, efficiency, quality improvement, support databases and user interfaces- Experienced in semiconductor device test and operations, ATE, automation.- Helped design a unique device yield loss early warning system cost saver.- Received Micron's quality recognition award.- Improved system performance tools which lowered impact to production.- Sponsored and created Cpk systems for investigation of device fabrication.- Acted as consultant for other Micron manufacturing fabs..- Daily activities included Engineering, Business Ops, Project Management- Scripting: MSSQL, MySQL, PHP, Perl, Csh Specialties: Lean Manufacturing, Continuous Improvement, Manufacturing, Six Sigma, 5S, Value Stream Mapping, Root Cause Analysis, Manufacturing Operations Management, Statistical Process Control (SPC), Driving Results, Loss Prevention, TQM, PHP, MySQL, Perl

Recruited and managed a team of FSE's instilling team pride & spirit, empowerment and creating professional leadership. Responsible for field operational cost reduction opportunities, negotiating long-term contractual customer agreements, increasing profit areas.- Decreased department logistics costs of $4M per year and reduced systemic errors by 45%- Technical and advanced labor ideas increased local revenue $450K per quarter and created nationwide revenue product initiatives- Improvements added 43% profit per year- Maintained management of tier4 24x7 engineering teams- Ensured on-time contract renewals and increased revenue Specialties: Account Management, Management, Operations Management, Requirements Analysis, Supplier Management, Project Management

Built a district from the ground up. Created relationships & partnerships leading to contractual agreements and long term successful enterprises. Lead teams and ensured both sales and sales engineers experienced high levels of quality and commercial gain.- Increased customer loyalty and success of Fortune 500 technical and strategic account customers- Managed planning, best practices and decisions aligned to client visions and business goals. - Provided best-in-class ROI performance- Built a powerful tier-4 engineering support team responsible for supporting entire US region- Ensured metrics & on-time renewal of global contract agreements- Built and managed a district and lead 24x7 FSE teams providing 100% cradle-to-grave support.- Recruited, hired, trained, managed resident support teams in high-end fab environments.- Customer's single point of contact for high-tech local, district and US regions. - Ensured new product design success, integration and comprehensive multi-site support.- Supported cross vendor equipment, lowered regional costs, expanded professional responsibility.Specialties: Problem Research, Solutions Development, New Product Launches, Requirement Specifications, Document Analysis, Root Cause Analysis, Process Engineering, Data Analysis, Process Development, Process Improvement, 5S, Statistical Analysis, TQM, SPC, 8D, PDCA

Electronics And Engineering

Leadership And Sales Development

Organizational And Interactive Leadership

Active In Sponsored Training And Utilization

Quality Management

Quality And Operational Improvement, Leadership Development

Knowledge Management, Customer Relationship Management And Contact Center Strategies

Electronics And Engineering