At Latrobe Health Services, a non-profit Private Health Fund dedicated to providing a comprehensive range of health insurance products, we go beyond conventional healthcare solutions. As the Chief Information Officer, I play a pivotal role in shaping our technological landscape and fostering innovation.Latrobe Health Services proudly owns Maryvale Private Hospital, the sole Acute Medical and Surgical Hospital in Gippsland. This institution is committed to meeting the growing demands for quality healthcare in the region.In my capacity as CIO, I lead initiatives in:- Governance, Risk, and Compliance: Ensuring adherence to IT standards such as CPS-234 and PCI-DSS.- Enterprise Architecture: Strategically aligning IT with overarching business goals to enhance efficiency and agility.- Core IT Services and Business Systems: Delivering best-in-class services and systems that form the backbone of our operations.- Member-Facing Digital Services: Curating a portfolio of digital services to elevate the member experience.- Data Governance and Analytics : Orchestrating a comprehensive program to safeguard data integrity and extract meaningful insights.Key Achievements:- Full Cloud Adoption: Successfully delivered cloud adoption as part of a 36-month strategic plan.- Enterprise IT Strategy and Systems Roadmap: Led the development and endorsement of the 2027 Enterprise IT strategy and systems roadmap.- Cyber & IT Security Strategy: Developed and implemented a robust strategy to fortify our cybersecurity defenses.- Strategic IT Partnership: Pivoted IT from a back-of-house function to a strategic business partner.- Security Standards Compliance: Achieved and maintained compliance with security standards, including PCI-DSS and CPS-234.- Medium-Term IT Strategy for Maryvale Private Hospital: Developed and implemented a forward-looking IT strategy to enhance technological capabilities at Maryvale Private Hospital.

As the Chief Information Officer & General Manager of Customer Service, I oversee end to end delivery of IT&T services and the operational delivery of customer service through an integrated operational service desk.I am also responsible for the end to end IT&T & service delivery road map that covers :1. Operational delivery2. Service improvement and innovation3. Cyber security, resilience and threat management4. New product development and innovationBarristers’ Chambers Limited (BCL) works with the Victorian Bar members and businesses to achieve sustainability, collegiality and success for its members.BCL provides premium offices and full service solutions to the Victorian Bar. Established in 1959, BCL’s range of chambers in Melbourne’s legal precinct balances prestige with practical efficiency.Our range of facilities and services includes:- Private and shared chambers for lease within the Melbourne CBD legal precinct - Practice Support with managed floor services, staffing solutions, payroll solutions and managed copy/print services- Technology Support with IT and telecommunications services with service desk support- Business Centre with hot desk lounge and private chambers/meetings room available to rent on a casual basis

As the senior technologist, I head up the Digital, Business and IT Systems team. Together with the business leadership, the team is executing Entity Solutions' digital strategy. Through adaptive, nimble and innovative use of traditional and leading edge technology, we're shaping the way businesses manage their workforce.At Entity Solutions, I have a 360 degree view of our technology. I own the end to end technology architecture - right from the infrastructure, the apps it runs through to the roadmap of each individual product and service.I have a strong commercial focus on how Entity Solutions' proprietary workforce solutions technology can help solve challenges for customers so they can focus on their business.Digital is ubiquitous and I am proud to be in a position to help Entity Solutions leverage off its power and eventually deliver an improved customer experience.

I am responsible for leading the Technology stream composed of- Business Process & Application Services- Project Management Office - Systems & Infrastructure Key achievements:- Development & Implementation of an Enterprise Digital Strategy focusing on customer self-service through web & mobile applications (Oracle Mobile and Web toolset) - Implementation of a continuous delivery framework (DevOps) to deliver changes and improvements to business systems and applications (mobile, web, desktop)- Development and evolution of enterprise B2B & B2C integration platforms enabling customer integration (ESB & APIs using Oracle Integration/SOA and Open Source toolset)- Next generation infrastructure & global private network delivering IT services to office sin asia-pac region- Evolution of Backoffice processing, Billing, Payments & Customer integration platforms to cater for global expansion- Enterprise BI Strategy (Data Warehousing & Report Delivery using Oracle BI toolset)- Development & implementation of an ISO27001 style Information Security Management FrameworkThe Technology stream is responsible for delivering IT Systems and Business Applications to the business. In addition, the stream delivers PMO services, Business Process Review & Improvement services and runs an IT help-desk covering all Business Applications and IT Systems.At times I wear the hat of an Enterprise Architect and assist with new product development and customer implementations. Projects:- Digital and developing a Mobility strategy driving automation and customer self service- Embedded compliance with legal and statutory frameworks (State & Federal)- Automating back of house business processes to improve accuracy and drive efficiencies- Continuous alignment of corporate reporting platform with Oracle Reference Architecture for Information Management and Dimensional Modelling practices for Business Intelligence development

As the Executive Director for Business Process Evolution, I am responsible for leading the Business Process Evolution (BPE) Team in the rethinking, redesign and improvement of the company’s systems, processes and structures. My role includes:Management of a portfolio of projects under the BPE Program from concept to completion. This includes:- Project scoping- Stakeholder liaison and management- Effort and cost estimation and budgeting- Monitoring & managing progress, risk, cost, resources & timelines- Vendor selection, liaison & management- Reporting to Executive Team & BoardAdvising Executive Leadership Team on how to formulate best practice methodologies for refining operational performance that supports the strategic direction of the company and enables heightened levels of service delivery.Current Projects:- Corporate Portal Phase I- IPro Portal Phase III- Enterprise Data Warehouse- Internal Staff Portal- Enterprise Web ServicesThese projects are being delivered using the following technologies- Oracle WebCenter Spaces- Oracle WebCenter Custom Portals- Oracle BPEL & SOA Stack- Oracle Data Integrator- Spring MVC RESTFul WebServices

- Project leadership & management- Project risk and issue monitoring & reporting- Project progress monitoring & reporting- Stakeholder engagement & ongoing management- Solution architecture & design- Business analysis

- Managed Program of Work for two Pricing Systems for TEG & TB- Represented Systems Development group in various cross organisational forums for new Product Development, Pricing Changes, Product Evolution- Maintained a comprehensive Program of Work Register- Managed workload for team comprised of various IT Vendors

• Managing all IT&T projects with time, cost and quality constraints whilst maintaining delivery focus, business relevance and purposefulness• Maintaining managing and coordinating the IT&T projects register and providing project leadership to empower the business stakeholders in putting forward project business cases• Managing a fulltime technology team consisting of 6 internal staff members and up to three external members• Responsible for managing relationships with key IT&T suppliers including, application development partners, software and hardware vendors, managed IT services providers, telecoms and telephony providers• Responsible for end-to-end IT delivery to the business while reporting to the Executive Director - Technology and Innovation• Providing technical advice, vision and strategy to the executive board on emerging business needs, IT trends and available options

Counseling callers in dealing with the life threatening illness they have, or someone close to them is going through.

• Providing technical leadership to a large Information Systems implementation which replaced three legacy systems through three successive phases (PERCI)• Managing and providing leadership to local and overseas team of developers, testes and adopters• Development and implementation of testing strategy and an automated regression-testing suite for PERCI• Deployment of project artifacts into the test environment and scheduling the execution of automated functional and regression tests. Lodging bugs into the issue management system, management of bugs and taking them through to bug fixes• Undertook development of new specification for system functions and ensured that the new specifications adhere to the specification standards and templates signed off with the development team• Liaising with the end users and providing support to the project manager in formulating rollout plans for different phases of system development• Liaising with the IT Support staff in organizing the hosting of the application at a hosting service provider

At W3P/UNDP I was responsible for maintaining the project's IT Systems.I also ran a n ICT training initiative for over 200 women legislators which was awarded best practice status by the UN. as part of the initiative the training was carried out by experienced trainers across Pakistan.

Worked on development of an Automated regression testing tool.