ACCOMPLISHMENT:1. Opening Team for the Resort World Sentosa Singapore for the set up of Maxim Club and Crockfords Club.2.Opening Team for Crown Macau (MELCO-PBL Entertainment).a.Set-up of the VIP Gaming Training Manuals & materialsb.Provide Training to VIP Executive Host in preparation for the opening of Crown Macau.c.Establish VIP Gaming work procedures and systems.d.Establish VIP Gaming office and work areas for effective operations. 3. Establishment of a Junket charging procedures / system for Crown Macau and City of Dreams.a.With AMA Junket having 20 sub-junkets operating under one umbrella, posting soft cost charges for each of time can be complicated and time consuming.b.Introduced a “ghost” account for each sub-junket and a card system to post these charges.c.Saves time and accurate cost accounting at month end.4.Introduction of a fair selection process for VIP Executive Host advancement to performing Higher Duties.a.Selection of VIP Executive Host to perform Higher Duties was based on Managers’ recommendations.b.Introduced a system whereby interested staff with enough experience will provide their view on VIP Gaming improvements and then undergo an interview. The interviewer will be the Manager that did not select that particular staff as a suitable candidate. c.Once done, all Manager and the Vice-president of VIP gaming will gather and convince each other for the right candidate. 5.Set up of the Training and Development system for VIP Executive Host & Receptionist.a.Establish a VIP Gaming Training plan for Staff to develop their skills and knowledge.b.Introduce training policies for new SOP.c.Revise Host SOP training materials and manuals.6.Part of the Opening Team for City of Dreams Project in VIP Services.a.Assist in the development of VIP Services Staff Training SOP materials and manuals.c.Co-ordinate with various departments and contractors for the set-up of the VIP Services team operations.Specialties: 1. Computer literate a. Very affluent with Crown's Mgt Software and Microsoft.b. Hotel Mgt System-OPERA2. Casino Gamesa.BJ & AR dealing exp. include minor games such as Sic Bo.3.People Mgt.a.Excellent staff mgt.b.Trained as a trainer to develop staff's S&K for career path development.c.Able to improve staff morale and work attributes.4.Customer Servicea.Able to relate to VIP Guest without any difficulties and know their needs and wants with ease.b.Understand Asian Cultures.