Copilot

As Business Analyst/UI Designer: Identify client needs and requirements, analyze baseline performance, and assess pain points. Research client’s business, competition, and audience. Inventory existing and proposed content and identify change requirements. Design framework for new navigation paradigms, content types, and functionality. Adapt branding to visual look and feel. Define implementation requirements. Test front end code for accessibility, functionality, and adherence to design. Test implementation for authoring usability and functionality. Guide client and adjust functionality to empower the client in managing their web presence. As Project Manager: Act as the client advocate from project initiation through to delivery. Gather requirements, establish timeline, and set expectations. Manage resources, track budget, and provide regular reports or immediate communication if any issues or questions arise.

As Project Manager: Manage implementation of HIV and STD prevention program for clinical trial in Washington DC, HIV medication and risk prevention subscription program for non-profit medical institutions. Develop content and media for 6-hour, Washington State-accredited suicide prevention training course.Web content and localization manager on Microsoft’s training and certification, IT Academy, and Microsoft Dynamics web sites. Editorial content management, design, and copy-editing.

Production and Product Manager for Microsoft’s top marketing web sites, including Download Center, Showcase (Microsoft’s video site), At Home, At Work, and Microsoft.com home page. As Production Manager: Manage all production activities for programmed marketing placements across all web properties including many out-of-band campaign publishing placements. Track resources and workloads. Analyze resource spend to identify areas for optimization and improvement. Work with marketing team and engineering teams to leverage site capabilities and write requirements for feature enhancements and new capabilities. Manage team of production vendors, document the processes, and work with the global production teams to ensure consistency on sites across all markets and support localization efforts. Drive key requirements for the CSP publishing platform to support production on the sites I manage, including staging preview capability, self-service rendering asset publishing control, and requirements for the vNext content management system currently in development. Manage global customer service alias for MSVideo and Showcase video platforms.As Product Manager: Manage all content and features on the Showcase video site. Partner with Microsoft Studios and MSIT to drive requirements that initially created—and on an ongoing basis—drive enhancements to the MSVideo video publishing platform. Define roadmap for Showcase video site utilizing direct user feedback, site statistics, marketer requests, and user focus group results to reduce production efforts and improve site user satisfaction and performance. Drove requirements and did quite a bit of hands-on development work as I worked with a vendor to build and redesign the At Home and At Work sites on the newly-available CSP platform. Performed site audit on old At Home and At Works sites and performed migration to the new content management system. Determined business intelligence needs and set up tracking.

Senior Web Site Manager primarily for Microsoft web sites, including Pro Photo, TechNet, Open Source, Shared Source, Open XML, People-Ready, Shared Source, Open Source, Solution Showcase, Download Center, Office products, Office Online, international Open XML, Small Business, and Some IT sites, as well as intranet web sites based on SharePoint technology. Managed web content updates, copy editing and new content creation, quality assurance, and process work requests. Managed fix requests, ran statistic and broken link reports, weekly status reports, managed developers’ work, and communicated closely with clients. Provided graphics and layout support for site management and development teams. Provided development and technical assistance as needed. Designed Flash advertisements and graphics for Boeing web site. Gained experience with building interactive modules with Silverlight technology.

Webmaster for college intranet, internet, and various other web sites. Information architecting, visual design, and development of intranet from ideas expressed by members of Cascadia community. Revised internet site's concept, structure, technology, and visual design—including writing content, building prototypes, and leading numerous meeting sessions to discuss options with faculty, students, and staff. Managed student workers and contracted help. Managed operations of college web sites: updates, new content, troubleshooting, and planning for the future. Participated in committees to write college policies and plan implementation of information technology. Taught and mentored coworkers and students to write and build web pages.AWARDS: Gold Medal, Educational Services: Cascadia Community College Web site; 19th Annual Admissions Advertising Awards Internet Merit Award: Cascadia Community College Web site

Design Director for internet development company. Acted as client liaison from initial planning through implementation. Managed design and development of usable web and wireless sites. Designed prototypes, built site templates in HTML, XML, and WML with XSL and CSS style sheets. Scripted dynamic user interfaces with JavaScript. Provided copy editing, writing, graphics, and design support. Reviewed and tested all sites for quality assurance. Taught developers to use graphics and web development software.

Web Content Manager for NVST's angel investor networking web sites. Managed project scheduling and implementation. Designed and developed client web sites, graphics production, and web publishing procedures. Provided quality assurance.

Web Developer/Designer of various user-interfaces for client web sites. This includes extensive cross-browser issues and ASP functionality.

Web Designer and Webmaster. Designed and developed Microsoft Research web site. Illustrated iconography to represent research departments. Provided graphics and web content support for updates and additions. Designed and developed Microsoft TerraServer web site and University of Washington and Microsoft Research Institute on Datamining 1997 web site and logo.

Designer and Web Developer for PestWeb.com pest control industry web site. Designed and developed PestWeb web site, logo, and promotional printed materials.

Illustrator, 2D Animator, and User Interface Designer of computer based training software for handling hazardous materials.

Animator for entertainment screen saver CD-ROMs. Performed graphics manipulation, color production, animation, audio synchronization, and developed an interactive matching game using Flash.

Designer for ASP Productions. Design of posters, flyers, and promotional pieces for event announcements on WWU campus.