Karen M. Schwarz Email & Phone Number

Cleveland, Ohio

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Responsible for handling all phases of User Account Administration. Account creations, modifications and terminations on 10+ applications and systems. Verified user accounts are disabled on key systems when terminated through our automated systems. Posted entries to term tracker for quarterly review with Human Resources. Processed with team more than 50,000 requests annually.Trained 4 team members and 5 contractors on new processes and procedures.Documented new procedures and updated current processes via a team SharePoint.Led the coordination of team activities to create 600+ IFS7.5 accounts, pre cutover and account activations during cutover weekend. Only 5 users had password issues on first day of go live. Took ownership of problems to ensure resolution.Performed yearly recertification of access in IFS environments to ensure compliance with Sarbanes Oxley (SOX) controls. No defects were found. Provided instruction and assistance to team members in troubleshooting issues and answering questions. Supplied technical information.Work with internal business customers worldwide regarding issues and questions.Reviewed Architecture Exception Requests for my manager, regarding service, group and application accounts.Held weekly team meetings to review issues, resolve problems and answer questions

Cleveland/Akron, Ohio Area

Lead team to insure project and SLA commitments were met.Liaison for our Engineers, keeping them updated on status. Developed work plan to identify tasks to be accomplished. Implemented project requirements.Provided reports on team metrics. Assisted team in defining work process and system requirements.Assisted team with project tracking and commitments for engineering.Held weekly meetings with team members regarding their project status.Created monthly team status report for manager.Traveled to Rockwell site to shut down location and inventoried equipment. Backed up pc and deleted drives before shipping to home office.

Cleveland/Akron, Ohio Area

Single point of contact for around 5 to 8 projects each month. Communication point person for Information Protection Services team involvement. Most projects lasted 6 to 8 months long.Participated and or coordinated projects and resources.Participated in company Security Awareness Open Houses. Documented new and updated current processes via a team cookbook on a shared drive that housed these documentsTrained Services Team members on new processes and procedures- 15 Service team analysts trained 3 times annually and 6 Mortgage team analysts trained 2 times annually.Provided instruction and assistance to team members in troubleshooting issues and answering questions as a senior member of the team. Supplied technical information.Liaison for the Support Center and Field Services teams to support Executives and other corporate clients. Field Services located throughout the corporate footprint in seven states. Worked with Supervisors and staff on “Get Answers” documentation to provide knowledge on resolving or redirecting trouble tickets to the proper department.Proven skills in management reporting and presentation communication. Performed quarterly recertification of high-level access within the Novell and Windows environments to ensure compliance with Sarbanes Oxley (SOX) controls.Set up and tested security settings on Blackberry Enterprise Server to ensure devices were secure.

Education record

Education record