Katie Cummings Email & Phone Number

Texas, United States

United States

Dallas, Texas, United States

- Rejoined Cigna in medical claims in 01/2022- Moved to Committee appeals in 05/2022--Classify and route appeal issues to the appropriate area--Research and schedule appeals for states that mandate a Committee panel review--Collaborate with internal and external teams to include required participants--Support teammates through on-the-job-training and learning curves--Coach teammates, as directed by manager--Provide SME support

Dallas/Fort Worth Area

---> Provide white-glove pet care service---> Member of Professional United Pet Sitters (PUPS)---> Doubled revenue in second half of 2019 ---> Achieved 30% of 2019 revenue in 1Q20---> Swiftly navigated pandemic impacts and rescaled business in order to continue to serve clients---> Developed network of referral partners to provide full service pet care

Irving, Texas, United States

---> Verify income and employment on the lender's behalf for borrower's going through the mortgage loan or refinancing process---> Mentor new team members and perform on-the-job training---> Research and resolve escalated issues---> Quality review transcribed verifications and track errors and feedback to support supervisors and team leads in improving staff performance---> When appropriate, recommend process changes to drive operational efficiency and improve the customer experience

Dallas, Tx

---> Tripled distribution networks; 10,000 weekly copies delivered across North Texas---> Tripled sales in first year---> Consult with clients on effective ad design and work with design team to fulfill client requests---> Secure ad sales through network marketing and referrals

Dallas/Fort Worth Area

---> Series 66 & 7 licensed ---> Managed over $9M in individual retirement and education assets---> Facilitated monthly informational sessions for clients and prospective clients

Dallas/Fort Worth Area

Managed $3M+ of offshored, life and disability insurance enrollment work and supported 200+ on and off shore associates. Oversight for thousands of weekly transactions. Sourcing Lead for new operations opportunities.• Achieved 25% operational savings by identifying additional sourcing opportunities and seeking continuous improvements on existing sourcing projects• Attained strong business relationships between on and off shore teams by resolving operational problems, issues, and disputes• Coordinated contract change requests enabling the vendor to support a larger scope of work which also resulted in operational rigor and savings

Windsor, Ct / Sherman, Tx

Represented Operations on multi-million dollar projects, leading up to six moderate to high complexity-scoped projects simultaneously.• Delivered benefits of 20 FTE savings through sourcing 2 operational roles• Realized $570K savings over 5 years through the implementation of forecasting tools and workload management processes in Operations• Achieved premium and revenue benefits of $3.2M in Y1 by implementing new, 100% voluntary, Disability product in Operations • Migrated Operations online reference tool environments and redesigned their web pages which prevented increased user outages and improved the navigational experience

Windsor, Ct

Oversaw annualized budget of $550K for systems enhancements and staff recognition.• Developed a combined team of Medical Underwriting and Enrollment staff, with 10 – 23 direct reports; included directing implementation support and responding to Requests for Proposals and Performance Guarantees• Collaborated with Field partners to drive key Voluntary and self-service Consumer strategies• Executed new audit programs and procedures for Evidence of Insurability (EOI) workflows

Bristol, Connecticut, United States

---> Managed teams of claims analysts, quality analysts, and sales support staff---> Consolidated behavioral health claims processing team from nine locations across the United States into one centralized location--->