- Clarified customer issues and determined root cause of problems to resolve product or service complaints- Answering inbound calls from homeowners who look to schedule maintenance on their HVAC units. - Upsold chimney cleaning appointments by pitching the need and benefits of cleaning to impact health and safety of their home.- Maintained average of 130% of quota attainment for chimney cleaning appointments- Took 60+ calls per day and sent 30+ emails - Assisted with… Show more - Clarified customer issues and determined root cause of problems to resolve product or service complaints- Answering inbound calls from homeowners who look to schedule maintenance on their HVAC units. - Upsold chimney cleaning appointments by pitching the need and benefits of cleaning to impact health and safety of their home.- Maintained average of 130% of quota attainment for chimney cleaning appointments- Took 60+ calls per day and sent 30+ emails - Assisted with customer retention using solutions-oriented approach-Discussed billing inquiries on customers accounts-Negotiated pricing contracts on a fixed or ceiling contract and with heating agreements Show less

• Opening / Closing store • Store Touring throughout the day looking for improvement while giving customer service • Managing the Store as MOD during peak hours • Overseeing all departments • Supporting my team in Layaway, the Jewelry case and front end purchases/ returns. • Train new associates on company policy and requirements in each department• Researching Distro. for the week , cross checking SGM’s , sending emails throughout the company. • Monitoring associate… Show more • Opening / Closing store • Store Touring throughout the day looking for improvement while giving customer service • Managing the Store as MOD during peak hours • Overseeing all departments • Supporting my team in Layaway, the Jewelry case and front end purchases/ returns. • Train new associates on company policy and requirements in each department• Researching Distro. for the week , cross checking SGM’s , sending emails throughout the company. • Monitoring associate processing; EAS tagging & label sensors• Count all funds in Cash Office, Prepare bank cash deposits, count safe • Assist with projects within the store and Charities outside/ in the store. • Attended CDP program• Interviewed potential candidates during weekend hiring event 9/18 Show less

•Managing / Overseeing Visuals & Presentation for : -Luggage/travel-Beauty-Jewelry/accessories -Shoes • Provide "Door To Floor" service for the customers. •Train employees to recover/ maintain sales floor in all departments.• Check customers into and out layaway service • Properly insert EAS tags & Patriot Sensors on specific/ high end merchandise.• Provide customer service at the Jewelry counter for all customers. (Showing new styles, sell merchandise, Check… Show more •Managing / Overseeing Visuals & Presentation for : -Luggage/travel-Beauty-Jewelry/accessories -Shoes • Provide "Door To Floor" service for the customers. •Train employees to recover/ maintain sales floor in all departments.• Check customers into and out layaway service • Properly insert EAS tags & Patriot Sensors on specific/ high end merchandise.• Provide customer service at the Jewelry counter for all customers. (Showing new styles, sell merchandise, Check out customers) • Ring customers up at the register as backup• Assist on sales floor, suggest styles , answer questions, and find prices for the customers. Show less

- Produced Marketing Ideas For The Brands- Pitched Ideas In Meetings About Concerts & Shows. - Made Print Screen T-Shirts For Concerts & Shows. - Visually Merchandise Apparel For Sale on Display Tables.-Organized and Managed Fashion Shows and Photoshoots -Style Models for Photoshoots and Fashion Shows-Direct models in Photoshoots to capture best shots. - In charge of the Social media page such as posting, promoting etc.-Direct Models in Photo Shoot

•Greet customers with TJX Rewards/Access Cards • Provide a speedy checkout for customers at the register • Maintain a clean & organized cash wrap • Occasionally get price checks for cashiers • Restock the sales floor with new merchandise• Unload the truck to provide Door to floor service • Processing merchandise in the stock room or on sales floor • Greet customers & assist with styles, sizing etc. in fitting room • Check out customers in layaway or help make… Show more •Greet customers with TJX Rewards/Access Cards • Provide a speedy checkout for customers at the register • Maintain a clean & organized cash wrap • Occasionally get price checks for cashiers • Restock the sales floor with new merchandise• Unload the truck to provide Door to floor service • Processing merchandise in the stock room or on sales floor • Greet customers & assist with styles, sizing etc. in fitting room • Check out customers in layaway or help make payments. • Provide customer service on the telephone and on the sales floor Show less

• Travel to homes / businesses • Pitch ideas to client about the companies benefits and offerings.• Set up appointments for Closer to seal the deal between client and 1st Light Energy.• Attend appointment with closer and client to inform and shadow appointment.

•Greeted stylists and buyers & directing them to appointment area. • Maintained showroom appearance and back office. • Cross checked order confirmations and checked inventory lists. • Merchandised collections on racks by color, style and fabric into outfits for display. • Dressed models quickly for buying appointment viewing. • Steamed collections, hanging garments in specific organization and write up Order Forms. • Packed collections in garment bags and prepared boxes… Show more •Greeted stylists and buyers & directing them to appointment area. • Maintained showroom appearance and back office. • Cross checked order confirmations and checked inventory lists. • Merchandised collections on racks by color, style and fabric into outfits for display. • Dressed models quickly for buying appointment viewing. • Steamed collections, hanging garments in specific organization and write up Order Forms. • Packed collections in garment bags and prepared boxes with inventory list for shipment.• Researched competition, other contemporary brands and contact information for possible business. Show less

- Top 5 Brand Ambassador; Key sales person for all products and service. - Greeted customers to provide guidance and direct towards promotion. - Merchandised visual and store display.- Organized and recorded mass inventory in stock room. - Operated cash register to check out customers-Maintained clean and organized cash wrap and fitting rooms.- Researched merchandise and store locations to obtain out of stock products. - Trained new employees how to operate cash… Show more - Top 5 Brand Ambassador; Key sales person for all products and service. - Greeted customers to provide guidance and direct towards promotion. - Merchandised visual and store display.- Organized and recorded mass inventory in stock room. - Operated cash register to check out customers-Maintained clean and organized cash wrap and fitting rooms.- Researched merchandise and store locations to obtain out of stock products. - Trained new employees how to operate cash register. Show less

- Greeted customers at main entrance in current looks and trends. - Visually merchandised apparel on sales floor. - Operated the cash register to check customer out.- Recommended, select and merchandised based on customers needs.

-Entered client information and completed tax returns into QuickBooks Pro for reference.- Answered three line telephone systems answering questions and transferring calls. - Created client tax folders in preparation for mailing on Microsoft Word. - Handled collection class for outstanding invoices.