For over 10 years, I've led global customer/partner education programs with 15+ trainers and built from scratch in tiny starts-up and everything in between.I love it when my team and I can create customer and partner enablement educational programs that show ROI by helping learners find quick time to value early (even in pre-sales), find lasting value through increased adoption and gain deep understanding on their journey to becoming product and/or process champions. I'm going for "raving fans" in all my work. Whether we are building for external customers, partners or internal team members I try to always think of everyone engaging with our programs as our "guests". Treating learners as guests (instead of captives held against their will - lol) has led to amazing CSAT and NPS scores throughout my career. Being a data driven strategist, I hold fast to the belief that customer education ROI is shown throughout the entire business. I prove ROI with multiple data streams coming from analytical tools, as well as good old fashioned customer and learner survey feedback. I've learned how to make complicated ideas easy, how to create instructional programs that yield measurable results, and the importance of satisfying customers in all directions - up, down, cross-functionally, externally. Having been honored with various leadership opportunities and roles throughout my career, I take seriously the privilege of hiring and leading team members and collaborating with colleagues in a way that unleashes their greatness. I pursue being a "Trust and Inspire"* leader. I believe in the greatness of individuals in every role, at every org chart level. Worthwhile opinions and good ideas can come from anyone as far as I'm concerned. Experience has taught me that getting the best results comes from putting people first, creating camaraderie, and remembering to have fun in the process of achieving great things. There is true magic combining Trust and Inspire leadership with the Getting Things Done** methodology of next action movement. On my team we make a point to care about each other and we celebrate wins, big and small! I've never accomplished anything alone and I love to surround myself with smart, passionate people. When I'm not working, I love to volunteer at church, travel, cook, garden, swim, and spend time with family and friends.*Trust and Inspire: How to Truly Great Leaders Unless Greatness in Others by Stephen M.R. Covey**Getting Things Done by David Allen