Kris Seeamber Email & Phone Number

Uden, Nb, Nl

Beuningen, Gelderland, Netherlands

The Service Delivery Manager is responsible for management of all contracted suppliers. Together with the Operations & Support team he is end to end responsible for service management processes ensuring adequate level of service delivery towards the organization. ensuring and improving the performance, productivity, efficiency and profitability of the IT operations through the provision of effective systems and strategies. This includes both application management as well as infrastructure management.KEY TASK:• Service and cost levels according to SLA’s• Clearly defined implementation standards• Agile operations based on DevOps principles• Operations risk management in place• Effective disaster recovery in place• Effective software integrity and security risk control• Professional IT Operations & Support team with implemented ITIL model • Business SLA (afstemmen niveau dienstverlening business)• Contractering suppliers & strategische partners ondersteunend aan Bussiness SLA

Eindhoven, Noord-Brabant, Nederland

As a service desk analyst I was mainly involved in analyzing incoming tickets and procedures. After my analysis, improvements were made, after which the workload and customers were satisfied with the IT department. A number of tasks that included: - Managing the service desk - Taking the lead in communication with a P1 - Seeking collaboration with different departments and discussing strategies - Motivating colleagues to reach a higher level

Rijswijk, Provincie Zuid-Holland, Netherlands

I'm being seconded as IT Professional, working in the secondment is so much fun, because you can work with various companies in a short time. That way you learn a lot in various practical situations. After all, every customer has his or her own environment. Also staying up to date with your knowledge is a must in IT.

Naarden

As Teamlead, I am responsible for the day-to-day operations of various teams.Within this function I will work with teams to get everything out of it for the customer, surprise it and exceed expectations.In addition, I enable the teams to learn, improve and develop themselves permanently.In brief I am responsible for:- Building on our customer-oriented culture;- Monitoring and improving the quality of service provided by the Managed IT Department;- Further develop, implement and improve the Managed IT Department;- Capacity needs and management of planning and working stocks;- Transition processes from projects to the Department;- Taking care of our services in accordance with ITIL guidelines;- The results of the entire department, i do this in collaboration with other team coordinators and the Manager Services.

Eindhoven, North Brabant Province, Netherlands

By Omroep Brabant i was mainly engaged in writing new processes and implementing them. In addition, I also had the following tasks: * coordinating helpdesk, * handling escalations, * working on projects, * ensuring that end users were at peace with the service,* ensuring that the targets are met,* motivate team members and provide coaching,* delegate tasks and set deadlines,

Naarden, Netherlands

Within the service desk there is a need for a coördinator who is people and results oriented and coordinates and directs the employees and activities within this cluster as a cooperating foreman.Managing the employees within the team and coördinating and carrying out the work:• Reporting on the service to manager (weekly)• Handling HRM matters concerning employees including administration• Review work and, if necessary, address the employees• Ensure that the KPIs are met• Continuously improve the service• Customer orientation, customer service and speed are of paramount importance• Handle escalations• Track schedule & ensure occupancy

Eindhoven Area, Netherlands

Onsite Support: Handling external and internal support requests and providing prompt and accurate feedback; • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues; • Visiting customer’s sites in order to resolve issues that cannot be resolved remotely; • Updating and upgrading of customer systems remote and onsite; Ensuring proper recording and closure of all issues;Onsite Coördinator: Assist new staff members in understanding and creating timesheets to log their hours; • Supervise the work of each temporary workforce member to ensure that he or she is working towards the objective of the project; • Take responsibility for basic line management, performance management and grievance support; • Assist line managers in ensuring that all activities are being performed in accordance to both company and client policies; • Handle daily reporting and staff booking activities and registration activities.

Vredeoord 105, Eindhoven

I am responsible for providing expert solutions for ICT related support applications from Experis Ciber internally. These applications and / or problems can be received by phone / email as well as via chat. You ensure that these applications are registered, analyzed, evaluated and followed up, with the application preferably being resolved immediately. All Experis Ciber employees with workplace problems are coming from you. You support desktop, laptops, smartphones, tablets, and contribute greatly to customer satisfaction. In addition, the establishment of the service desk and processes.

Best, North Brabant Province, Netherlands

Proactively solving client onsite and remote server, workstation and VoIP issues. Setting up workstation and upgrading existing hardware/software. Anticipate, communicate, document, and exceed the customer's expectations by never leaving lingering issues.

Schiphol Airport

Analyze, evaluate, judge and to create customer orders and incidents, take care to handle and communicate with customers, with the aim to handle customers orders (B2B), commands and incidents on personal, efficient and customer-friendly manner. Coordinate technical staff to solve/close incidents within the SLA's time. Activities were as follow:• Provide support to costumers;• Create, analyze and handling of incidents;• Attend customers by phone and mail;• Controlling technical staff;• Other supporting administrative functions;

Rotterdam, Netherlands

At Hunter Douglas I work as a migration engineer. We are migrating the users from Office 2007 to Office 2013 and Windows XP to Windows 7. It is about 600 workstations. Provide follow-up care and make the users aware of the new environment and explain how it works, belongs to my function. The team consisted of six professionals. Activities were as follows:• Preinstall desktops/laptops• Computers migrate• Support provide users• Troubleshooting• Replace hardware, desktops/laptops• Installing Software

The Hague, Gouda, Dordrecht, Schiedam, Netherlands

On December 18th 2014, the new intranet and Internet presented and gone live immediately . It was my job to guide users during the first days and provide information about the functionality. This occurs in multiple locations throughout South Holland .Duties:• inform users• Demonstrating the new intranet• Troubleshooting

Den Haag En Omgeving, Nederland

For the government of The Hague I worked as a migration assistant. The user was migrated from Office 2010 to Office 2013 and Windows XP to Windows 7. It was about 300 workstations at various locations within the Hague.Provide follow-up care and make the users aware of the new environment and explain how it works. The team consisted of nine professionals. Activities were as follows:• Add Memory:• Computers migrate;• Provide Support to the users;• Troubleshooting;• Replace hardware, desktops, receipt printers, scanners and card readers.

Den Haag En Omgeving, Nederland

Project at T-Mobile The Hague.Support engineerKey responsibility area:• Bidding a friendly telephone support to the customers. This provides continuity of service and customer satisfaction by responding quickly to incoming queries. • Offering high quality support to new and existing relationships with the products that our customers use Microsoft Windows desktop OS, Windows Server, Microsoft Office and Citrix.• Responsible for monitoring and surveillance of open incidents.• Provide technical support to your colleagues.• Go on location to the customer for onsite support.• Responsible for the preparation of user manuals and help files.• Migrate users from old to new environment.Service-deskKey responsibility area:• Providing expert solutions for ICT related support requests from users.• Analyze requests, and make sure that it is followed up.• Walk-ins help with IT-related problems.• Answered calls within the specified time guidelines, and analyzes and interprets user questions to try to determine and resolve problems.• Responsible at all times for client satisfaction in relation to all work done.• Monitoring of user connection failures, failed desktop OS machines, failed server OS machines, sessions connected and average logon duration.• Recording and monitoring of incidents.• 1st line support.

Den Haag En Omgeving, Nederland

Key responsibility area: • Provide technical assistance and support for incoming queries and issues related to computer systems, software's, and hardware (laptops/thin clients/ tablets).• Respond to queries either in person or over the phone.• Basic Knowledge of BMC Remedy.• Educate users about basic computer knowledge.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Probe to determine nature of problem.• Walk customer through installation & problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve network problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gather feedback from customers about NGDS work environment.• Run reports to determine malfunctions that continue to occur.

Rotterdam Area, Netherlands

Roll-out Smartphones prepare: configuring the Smartphones. Roll-out Smartphones surrender: giving a short course to a group of 8 to 15 users of the basic knowledge how to use a Smartphone. I also did administrative work.